I am currently partnering with a global law firm who are seeking an interim Client Operations Supervisor to cover a period of maternity leave, and who will oversee the client administrative process, including engagement management, client intake, billing, collections, and reporting. This person will manage a single Billing Assistant, and be tasked with owning the end to end back office client experience. The role can be based in either France or the UK, and is to be remote for the duration.
Reporting to the London Senior Manager of Client Operations, the Supervisor will manage a customer focused, full-service client support function for the benefit of both the Firm's partners and its clients.
Please note this is initially a 6 month FTC requiring a quick start so will only be suitable for candidates who are immediately available or on short notice. This role also requires a fluent business level English and French speaker.
Serve as primary point of contact for all Partner inquiries, ensuring that all requests are addressed timely, and escalating potential issues when appropriate.
Ensure Partners that client relationships will be managed appropriately by demonstrating gravitas, responsiveness, and a strong work ethic.
Ensure that all billing and collection policies and procedures are executed by the team.
Identify opportunities to streamline the billing and collection process, with the goal of reducing partner time spent on administrative processes, while at the same time keeping them informed as to the status of their clients.
Represent the practice groups at Billing & Collection Committee meetings, presenting status of all active balances (WIP & A/R) and highlighting potential issues.
Liaise with Billing Committee members as it relates to the approval of write-downs, discounts, and exceptions to the billing policy.
Administer the collections process ensuring that delinquent accounts are resolved in a timely manner and escalated appropriately to Firm's management.
Provide timely information on billing, collections, write-offs and discounts to the Client Operations Officer. This will include but is not limited to intra-month billing and collection forecasts and semi-monthly reporting on significant inventory balances.
Ensure standard rates are properly applied and that any exception rates are properly authorised, which will include obtaining the approval of the New Business Committee.
Provide relevant pricing support for RFPs by liaising with Pricing Support Group and Partners.
Maintain records in accordance with applicable laws and Firm policy.
Finance degree or qualification (AAT, CIMA, ACCA) preferred
Must be fluent in French and English
At least 5-8 years of experience working in an operations or receivables focused role and a minimum of 2 years in a supervisory role
Knowledge of Elite and/or Aderant a plus
Strong analytical and project management skills
Experience dealing with demanding clients, whether internal or external to the organisation
If this role looks like it could be a good fit for you, please apply via this advert or alternatively send your CV along with a covering note directly to me at (url removed) and I'll be in touch