Found 30 Customer Service/ Call Centre Jobs

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We would like the Customer Service Centre Advisor who applies to have previous Contact Centre experience and Council Tax, Residents Parking. Working from home is mandatory and their internet connection should be very good/ excellent (reliable). 1. JOB PURPOSE: To provide a welcoming courteous and helpful service to customers visiting the Customer Service Centre (CSC); confidentially dealing with complex queries primarily related to Council Tax, Housing Benefit, Housing Needs, Parking and Planning. Working within Council policies and procedures, the post holder will respond to customer enquiries in a professional manner contributing towards the Department’s aims and objectives. 1. DESCRIPTION OF DUTIES: · Answering queries from residents and other customer groups, proving a high quality and accurate service, meeting agreed performance standards. To be fully conversant with all legislative or statutory provisions and the Council’s key policies, processes and procedures across a range of services and able to explain these to customers in plain English and without technical jargon. * To act in a meet and greet role covering self service area and main reception as required. Signposting customers to relevant services or self service area (where applicable). * To provide coaching and guidance to customers using online services. * Verify documents in accordance with agreed procedures. * Responding positively to enquiries made by customers, dealing with difficult or sensitive enquiries and complaints in a tactful and diplomatic manner. * Give unwelcome information in a balanced way, explaining why it’s not possible to fulfil the customer’s request or expectation. Help the customers to consider alternative course of action where appropriate. * To be vigilant and aware of what is happening in the CSC and liaise closely with the security presence when necessary. * Enabling customers to access services using a variety of communication methods e.g. British Sign Language video link and language interpreters * To be knowledgeable of both internal and external support the Local Authority has to offer (such as Social Services and Citizens Advice Bureau). * To work within the Council’s financial regulations and audit requirements when taking payments * To comply with the Councils Health and Safety Policy * Participate in local service development, keeping abreast of changes and developments in services * Working with manual computerised systems, the post holder will at all times, need to be fully aware of responsibilities under the Data Protection Act 2018 for the security, accuracy and relevance of personal data held on such systems. Qualifications Essential: * 5 GCSEs A-C grades or equivalent Desirable: * Customer Service qualification Skills; Experience and Attitude Essential: * Experience of working in a busy and complex customer focussed environment where interpersonal communications and query resolution has been key * High level of IT competency in standard MS Office applications with the ability to demonstrate aptitude to learn how to use other systems confidently * Ability to embrace new challenges and adapt to change * Ability to present and record information in a clear and structured way. * Flexibility around working hours to ensure continuity of service * Ability to work under minimum supervision and resolve issues with customers in a calm and professional manner while ensuring that Council policy and statutory processes are adhered to. * Experience of using one or more of the following systems, CIVICA Revenues and Benefits, Capita Open Housing (IBS), SI-DEM Conduent Parking system. * To represent RBKC by wearing the Council Uniform. * Awareness of the Data Protection Act 2018 Desirable: * Experience of working with or supporting vulnerable adults. * Experience of supporting customers to develop their IT skills such as using online application forms
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Customer Services Assistant Looking for a customer service position with lots of variety? We are looking for a Customer Service Assistant to join a busy customer service team on a 6-month temporary basis. Working in a small team, duties will include: * Processing sales orders * Checking sales orders * Producing delivery notes * Dealing with delivery enquiries * Placement of purchase orders * Confirming orders with customers * Handling customer service calls * Handling customer service enquiries * Invoicing * Picking and packing * General office duties to include opening and distributing of post and producing of labels A confident telephone manner, ability to multi-task and prioritise is required along with good IT skills. Previous customer service / administration experience would be beneficial but not essential, as training will be provided. Location: Ely Duration: 6 months Hours: Monday-Friday 37.5 hours per week Hourly rate/Salary: Negotiable Neaves & Neat Employment Services Ltd., are acting as an Employment Agency for this contract vacancy
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We are working in partnership with a credible not-for-profit utility company who are looking for for Specialist Support Customer Advisors to join their team, with start dates available on the 13th and 20th July. As a Specialist Support Advisor your role is imperative in supporting vulnerable customers, in which you will be expected to handle sensitive situations on a daily basis. You will therefore have a very empathetic nature and have a genuine passion for helping people. This role will include both inbound and outbound calls, as well as other methods such as webchat. Your typical duties will include: - Providing specialist support over the telephone/webchat to customers in financial difficulty or hardship - Case managing customer applications for financial support; assessing eligibility and keeping customers updated - Ensuring that customers wishing to make payments have the mental and financial capacity to do so - Ensuring customers identified as being vulnerable are treated fairly and provided with the additional support they need; signposting customers to third party specialists where necessary - Ensuring records are maintained accurately and timely and fully GDPR compliant As the ideal candidate you will have: - Significant experience of supporting customers in vulnerable circumstances - Excellent communication skills, both verbal and in writing - The ability to deliver exceptional quality on content and tone - Significant experience in having complex and difficult conversations - Experience in using problem solving techniques and confident in decision making - Experience in working in a multi-channel environment - both inbound and outbound - Good understanding of the UK Government Benefits system e.g. DWP - Exceptional resilience and ability to handle complex customer scenarios respectfully and with empathy Training will consist of 4 week and will be in their office in St Mellons. Following this is would include some elements of working from home. The salary is between £24091 and £26517 You will be expected to work 8 hour shifts between 8.00 and 20.00 Monday to Friday, and then 1 in 4 Saturdays 8.30-13.30. Interviews are taking place NOW, so if you are interested and feel you are a suitable match then please apply TODAY or contact Berry Recruitment Cardiff Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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We are currently recruiting for a Customer Service Coordinator for our client based in Hailsham. You will be working within the service/order processing department of a company who provide medical equipment within the NHS and the community. Hours: 8am till 5pm (1 hour lunch) Pay: £8.72 Contract: This a temporary position looking to go permanent after 3 months. Location: Halisham Requirements for the Customer Service Coordinator A background in a busy customer service role Experience of order processing Scheduling workloads Strong IT skills Strong Administration skills Excellent communication skills Qualified to GCSE level Excellent telephone manner Available to start immediately Enthusiastic and motivated Adaptable and positive approach Duties for Customer Service Coordinator: Entering received orders onto the systems Scheduling orders for delivery/collection Organising daily dispatch of items Answering all calls Deal with all queries/enquires Full responsibility for all administration duties Responsible for maintain and ordering all stationary and hardware Carry out telephone assessment with service users For more information please contact Eleni @ Berry Recruitment, West Wickham on (phone number removed) Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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Office Angels are recruiting for a Customer Service Team support on a 12 Month Temporary contract. The salary is paying £15,900 to £16,500 depending on experience. The working hours are: 08:00am-16:00pm or 09:00am - 17:00pm - Monday - Friday The role is entry level so experience is not essential however would be desirable. Overview Provide frontline support for the existing Customer Service Team. Process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Details Answering incoming calls to the office and forwarding calls to the relevant person General office duties such as visitor Reception, administration and filing Providing cover when staff shortages occur due to holidays/sickness Check manufacturers acknowledgements Giving delivery notification to customers Create and update orders and delivery requests in accordance with the Company's procedures Develop and maintain good and effect working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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My Client in LN2 are looking for a out of hours Customer Service Advisor to join there team. Main Duties: Take overflow calls and arranging call backs Taking Inbound Calls Emergency calls Candidate must have the ability to deal with vulnerable people over the phone Admin Duties Monday - Friday 18:00 - 23:00 If you are interested please contact Rosie @ Corus today
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My client in the LN2 area are looking for a Customer Service Advisor to join there business. Duties will include: Taking inbound calls Using Switchboard Taking Overflow calls and arranging call backs. Admin Duties Monday - Friday 09:00 - 17:00 If you are interested please call Rosie @ Corus today
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The Role An exciting opportunity has come up to join our clients team initially working remotely, from the comfort of your home, as part of a campaign to support the government response to COVID-19. The role will involve inbound and outbound calls, forming part of a team of Call Handlers who will provide the first point of contact for cases of COVID-19. Hours 40 hours (FT) or 20 hours (PT) between Monday to Sunday 8am to 8pm Key Responsibilities Undertake interviews with contacts of COVID-19 cases identified for contact tracing Ensure the timely and accurate recording of information from interviews using the system provided Provide advice to the caller in line with processes and procedures Escalate and refer challenging or complex cases or incidents Working from a scripted questionnaire, you will be required to follow questions on screen and input the respondents comments in real time You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required Be able to modify and adapt methods of communication to account for the differing needs of callers especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exist at all times Maintain confidentiality in relation to personal data held in accordance with General Data Protection Regulations (GDPR) You Are Enthusiastic and motivated Focused on delivering a great quality of customer service Attention to detail and IT skills Problem solving and multi-tasking Understanding individuals with the ability to show empathy Team player Meet and exceed targets and performance standards Essential Key Skills & Experience A conscientious and reliable person with a positive ‘can do’ attitude is required for this role You must be flexible to adapt to changes in working hours according to the business needs Motivation, focus, consistency and time management are extremely important skills for this role as you will be given targets to meet and on a daily basis and will be required to manage your time in order to meet these A pleasant, polite and courteous telephone manner and excellent communication skills are essential in this role Listening skills are particularly important as your role will require you to listen to a respondent and probe for further detail whilst keeping the conversation on track and in line with the scripted questionnaire Accuracy is a key skill spanning the role both in capturing respondent feedback and during data entry Good command of the English language, spelling, grammar and keyboard skills are all essential skills for this role Computer literacy skills are essential as you will be required to use Microsoft Word and Excel as well as other data capture software where training will be provided Experience in customer service, sales, research, administration or other telephone based You Provide For this role you will need a quiet and secluded room (where you won’t get interrupted) with a desk and chair. You need to provide your own equipment but don’t worry, we’ll check your kit out. During pre-screening we will cover off the equipment you require. We can also supply kit in some instances if you only require a few bits and bobs, just let us know when we speak to you. We Offer Opportunity to gain further qualifications through external training Excellent career progression and training Active social committee for the people run by the people Payday prizes and games Employee pension + Life insurance Career progression Regular events A great working environment with a fantastic team of people
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Are you looking to start a career with a company who provides full training and ongoing support? Manpower are recruiting for an Enquiry Centre Agent to join the friendly team in Gosport. This is an ongoing contract, with no fixed end date. You'll answer inbound calls relating to pay, pension and IT first line support queries. No specific experience is necessary however you should have a high attention to detail with excellent communication and organisational skills and the ability to prioritise your workload. Punctuality is very important within the team as well as an ability to work effectively and efficiently. The operation is open 7am - 7pm Monday to Friday where you will work 7.5 hours per day on a rotational shift basis. Duties will include: Answering pay & pension queries from customers via phone and email Have a professional and polite approach to handling incoming calls Accurately recording information on customer accounts Demonstrate commitment to providing a high level customer service Adhere to all company policies regarding security, fraud and data protectionWhat we can offer you: £9.30 per hour, paid on a monthly basis 23 days holiday per year + bank holidays Friendly, open planned office environment Full in-house 6 week induction with ongoing training to support your development Free eye care voucherDue to the nature of the working environment, security checks will be carried out prior to final offer. This will include a full criminal & employment check
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Duties will consist of taking inbound calls for LCC. These will be calls from citizens from the Libraries, Heritage, Castle, LRSP, switchboard service, they will also be taking overflow calls when we are busy (overflow calls are arranging a call back for the customer)
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