Job Title - Customer Service Assistant
Location - Edinburgh
Rates - up to £8.21 per hour increasing to £11.04 per hour after 3 months
About the role:
You will be providing a customer focused presence around the train station and on the platform, delivering a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.
This role mainly focuses on the security of the station and your responsibilities will include (but are not limited to) undertaking regular station checks to ensure contractor compliance, the safety and security of the station and equipment checks, providing a point of contact for the reporting of faults and responding and recording emergencies and incidents involving the general public and industry partners.
What you will do:
Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC's and customers travelling throughout the station.
Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
Respond to and record emergencies and incidents involving the general public and industry partners, as required.
Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
Actively assist and provide information to customers travelling throughout the station.
Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.Your experience will include:
Experience of working in a customer facing environment
Confidence to deal with different types of situations assertively
Experience of working effectively as part of a team
Ability to work long flexible hours
Basic word and excel skills
Great attention to detailDesirable
Security ExperienceWhat you'll get in return
Capita and our client understand what it is like to work as a contractor and we will do everything we can to make it a simple process for you - this includes dedicated on-boarding, extension teams and access to a web based timesheet portal giving you an ability to access and submit your timesheets wherever you are.
About our client
Our client is the largest rail infrastructure business in the country and is at the operational centre of the railway and playing a key role in a rapidly evolving industry. They are responsible for rebuilding Britain's railway infrastructure and are managing some of the biggest and most complex engineering programmes in Europe. Over the next five years they will be spending around £23 billion to maintain and upgrade every aspect of an infrastructure that comprises 21,000 miles of track, 2,500 stations, 9,000 level crossings, 40,000 bridges and tunnels, and signalling and power for the movement of 25,000 trains every day.
What we hope you will do next
Help us find out more about you by completing our short application process - Click apply now. You will then be directed to a Capita owned microsite that will assist you with your application. Once completed you will then be contacted by the relevant recruiter.
Our client welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or another irrelevant factor. We will interview all disabled applicants who meet the essential criteria