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A top tier Pharmaceutical Organisation is seeking a Customer Relations Manager to manage the operations of their Northern Europe contact Cente. The Customer Realtions Service Delivery Manager for Northern Europe would cover mainly activites to support our priority market UK with addtional supporting role for Nordics and BeNeLux. The role would be responsible for: 1) Delivery of compliant consumer service at Area Level with focus on customer service 2) Embedding voice of consumer in the organization to drive marketing & promotional campaigns, product improvement, product innovation informed by consumer feedback and needs, 3) Delivery of ad-hoc projects ranging from creating consumer relations teams to increasing scope of services for example launching additional channels/ methods of communication Must have - Experience within a Management Role within a Customer Service / Complaints envrionment - Project Management experience realted to contact centres - An excellent background in customer service Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis group of companies, the fourth largest staffing group in the world, (collectively referred to as the "Allegis Group"). TEKsystems, Aston Carter and Aerotek are trading names of Allegis Group Limited. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Statement available at (url removed) Please note when you give us your data, we will share it within Allegis Group and this involves the transfer of such data outside the European Economic Area, subject to the protections described in the Allegis Group Online Privacy Statement
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We have a fantastic opportunity for an pro-active telephone consultant to join our internal recruitment team. This is a varied position where no two days are the same, your main responsibilities will be to take inbound calls form some of our 8000 sites around the country to deliver casual and temporary staff. The working hours will be on a shift pattern Monday to Friday * 7am - 3:30pm * 8am - 4:30pm * 9am – 5:30pm Main Responsibilities * Taking inbound calls from sites around the UK for temporary staffing * Taking inbound calls from agencies to fill bookings * Taking inbound calls from temporary staff to answer any question they may have in regards to casual work * Inputting data on an in-house system to follow a booking process * After training you will be given new opportunities to expand your skills and develop more into a full consultant filling bookings and dealing with more complex recruitment matters The Ideal Candidate * Demonstrate a positive & proactive attitude within team at all times * To be appropriately cross trained and conversant with all relevant processes * Actively participate in knowledge sharing, coaching and mentoring * Maintain a strong & healthy relationship with the business at all levels * Ability to work in a team oriented environment Desirable skills * Catering experience as this would help you understand the terms used * A driving license due to location Benefits include * Free parking * Free in office vending machine * Fully fitted kitchen, with cooks to supply home cooked meals whilst at work. Good prices too! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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Adecco have a fantastic opportunity for Customer Support Representatives to join our South Ayrshire based client. This is an opportunity to work with an excellent company on a temporary contract until March 2019 The duties involved in this role are: • Answering calls from clients • Advising clients of their purchases • Sales • Being the first point of contact in the business • General Admin The ideal candidate will have: • An excellent telephone manor • Competent using Microsoft Office • Sales experience • Out-going personality Pay rate to be confirmed by client. Working hours are Monday to Friday 09:00 - 17:00 Apply now, you will not want to miss out! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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Customer Service Advisor - Temp to perm Edinburgh Gyle Exciting opportunity with our reputable utilities client is looking for a Business Contact Advisers to join their team on a temporary to permanent basis. The main purpose of the role is to work within a project team focused on the identification and correction of data anomalies. The role will also progress to support the contract administration process. This role involves undertaking a wide range of activities some of which will bring the role holder into direct contact with internal and external customers. The key skills required for this role include: * Good organisational skills and attention to detail * Good analytical and problem solving skills * Excellent customer service skills and the ability to communicate both verbally and in writing * Investigative skills and the ability to identify discrepancies based on set rules * Good spread sheet capability * Ability to contribute to decisions on process changes * Good web navigation Start Date - August 27th £8.25 per hour Role requires no holidays to be booked as training will immediately. To be considered please call me on (Apply online only) or email a CV reference: Business Contact Adviser Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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LIBRARY ASSISTANT SUTTON 3 MONTH £9.79 HOURLY RATE SHIFT WORK MON- SUN WITH HOURS BETWEEN 8AM- 8PM ASAP START A front line customer role in libraries, serving the public, handling cash transaction, answering basic enquirers and carrying out routine library duties such as shelving and tidying the shelves. Main Duties will include: • Support customers to access all library services and promote activities and events taking place across the service and the Council • To maintain a welcoming and tidy environment in libraries • To support and work with volunteers to deliver agreed activities • To use ICT to assist customers by answering enquiries and supporting the Council’s shift towards self serve by helping customers to access online services • To work across the library network as required • To be responsible for the safety and security of customers and the building in the absence of the Customer Services Officer including opening and closing the building • To carry out administrative duties as required • To take part in promotional activities, events and display work for both adults and children The ideal candidate will have: • Ability to provide excellent customer service • Ability to take part in promotional activities and events for adults and children • Working knowledge of IT and the internet *Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted * Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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I am looking for Job Role :Merchandisers Location :One to be based in the Hampstead area, the other in Islington. Working days are Thursday and Friday – flexible with working hours within reason (8 hours per day, with 30 min lunch – so 7.5 working hours) Pay Rate :£10 per hour. Must have a full UK driving licence an own vehicle, you will receive expenses for petrol and parking. Duration of booking: 6 weeks (possible longer). You would be travelling to different sites within their areas (could be supermarkets, newsagents etc.) to check the visual merchandising of the displays, make changes if necessary, liaise with shop keepers etc. You would also make phone calls to site to get updates/ information – and then report back to the to the client at the end of the day. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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Administrator - Immediate Start £16,000 Huntress are currently recruiting for an Administrator to join our client based in Sittingbourne. This position is a three month contract. Duties: * Providing support in a professional manner and taking responsibility for effectively completing tasks in accordance with set timescales. * You will be a good team worker, capable of working to tight deadlines and responding to changing priorities at short notice. * You will be prepared to take the initiative to minimise or prevent anticipated problems, and must be committed to providing excellent levels of customer service at all times. The Right candidate: * You will be able to communicate effectively and politely, both verbally and in writing with employees, managers and customers within and outside the Company. * A neat and accurate worker, you will be computer literate, ideally being competent in Microsoft software For immediate consideration, please apply now Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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Job Title: Customer Services Adviser & Training Support Sector: Public Sector / Local Authority – Housing & Planning Location: Cambridge Duration: 3-6 Months Remuneration: £16.75 Umbrella The Client is looking for an experienced Customer Services Adviser who can effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. In addition to these duties, the Customer Services Adviser will be required to assist the Team Leader in guiding, coaching, mentoring and training junior team members to handle more specialist enquiries as designated. MAIN DUTIES: Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires. To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme. Record accurate and timely statistical information Actively recognises the need for customer confidentiality Liaise with all other Council sections and departments to ensure handover of actions as necessary To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from Council departments Work as a flexible and effective team member supporting other service centre team members with their queries as necessary Proactively stay abreast of technical, professional, product and service developments Participate in the Council’s performance management processes Gather customer satisfaction information as required and identify process improvements to ensure customer satisfaction Assist in training/mentoring of new staff giving advice and guidance as required In addition to answering general enquiries and complaints, assist customers/clients to resolve more in-depth, or specialist enquiries Will be required to rotate/provide cover through the designated specialist areas of work
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Private Client Executive Kings Hill To £26,000 per annum DOE Our clients are currently seeking an enthusiastic Private Client Executive to join their team on an initial 12 month contract period. Reporting to the Senior Private Client Manager, you will work within a team of Private Client Executives, responsible for delivering an outstanding service to clients. The role * To develop relationships with new and existing clients, ensuring they are receiving a high quality service at all times. * Support Senior/Private Client Managers with any ad-hoc duties * Ensure clients are always satisfied with the service they have received * Continue to revenue generation through expansion and retention of existing accounts * Achieve and exceed sales targets * Attend training and network events * Undertaking client contact plans, including routine administrative, operational and performance reviews within guidelines as established by management. * Providing less experienced team members with training * Ensuring confidentiality is maintained at all times The candidate * Proven track record of engaging with clients and building strong relationships, providing support * Experience of working in a fast paced and customer focused environment * You will be computer literate in all Microsoft programmes * Excellent written and oral communication skills * You will be team focused and also have the ability to work on your own If you have the required skills and experience please forward your CV to Gemma Edwards
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Job title: Private Client/Customer Executive Contract: up to 12 months full time Based in: Kings Hill, Kent – with frequent travel to London Department: Private Clients Monday to Friday 9 – 5 Salary: Up to £26,000 (dependent on experience) Our client a large financial business based in Kings Hill are looking for an enthusiastic person to join the Private Client team In this role which is essential to ensure the development of Private Client relationships and engagement. Reporting to the Senior Private Client Manager, you will work within a team of Private Client Executives, responsible for delivering an outstanding service to our clients. You must have experience engaging with clients and building strong relationships, providing support and guidance to ensure their philanthropic aims and plans are achieved. The Private Client team looks after 2,800 clients. This is an incredibly busy role and aiming to become more so, as they increase their engagement with clients and bring their philanthropy to life. If you are committed to making a difference and are willing to going the extra mile This company will credit check and DBS check you so only apply if you are suitable Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
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