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For our Client from the banking sector we are looking for a passionate Client Advisor.

Key responsibilities

  • Diverse and exciting telephone interactions with our bank customers;
  • Independent handling of customer orders/inquiries;
  • Advising our customers on how to optimize their banking relationships;
  • Referring customers to appropriate interfaces (eg mortgage or investment specialists).

Benefits:

  • Comprehensive training program and attractive career development opportunities within the bank;
  • Modern work environment;
  • Dynamic environment at the pulse of digitization in the future-oriented Direct Banking area;
  • Working in a dynamic and committed team;
  • Opportunity to be internalized.

Essentials Skills and Qualifications:

  • Enjoyment of customer contact, helpfulness and service orientation;
  • Communicative, reliable, independent and resilient personality;
  • Very good language skills in French;
  • Openness to challenges and the ability to adapt quickly to new situations;
  • Newcomers or career changers are also welcome.
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EY - Financial Services - Call Handler

Start date: 11th Jan 2021

Duration: End of May 2021

Rate: Competitive

We are currently working with a large life and pensions provider and are looking for individuals to undertake administrative duties. The role requires creating appointments with the client and liaising with reviewers and team leaders in order to establish availability to undertake the client contact review segment. Further responsibilities will include vulnerable customer handling and complaints resolution.

Skills and Experience

  • Previous administration experience gained in an office environment
  • Financial services experience
  • Client contact experience
  • Dealing with customer complaints
  • Excellent attention to detail and accuracy
  • Proven track record of using client-based systems and working knowledge of Microsoft Word and Excel
  • Good verbal and written communication skills
  • 100% work from home
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We have a great opportunity for fluent Turkish and English speaker to join a large IT organisation based in Hampton, Peterborough.

N.B role will be working from home initially due to covid but applicants must live commutable distance from Peterborough as the role will be back in the office next year.

The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month)

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people.

The ideal candidate will have a worked in an IT services, Customer Service,s or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered.

Immediate starts available.

You will be fluent Turkish and English speaking, with strong all round communication skills. This is essential and will be tested during interview.

If you are a charismatic Turkish and English speaking person, looking for a fantastic career opportunity then please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Apply

At Third Federal, named for five years in a row as One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

Working in a team environment, the Loan Administrator/Customer Service Representative III will work in a Retail Branch location assisting customers with banking transactions on the Platform, in the Teller area, or over the telephone. Primary responsibilities will focus on opening depository accounts (checking, savings, certificate of deposit, IRA's) as well as taking Equity Line/loan applications and resolving customer issues on the platform. The successful candidate will work in all areas of the branch. The candidate must possess strong interpersonal skills and thrive in a team based setting. This position is available at our Rocky River Branch, Rocky River,OH.

Requirements:

  • 6 months of recent Retail Bank Teller experience.
  • 2 years of recent experience working in a retail branch banking location on the platform with new account openings, Equity loan applications and resolving customer issues.
  • Conventional first mortgage experience is a plus.
  • Outstanding customer service skills, including professional grammar and demeanor, as well as positive, proactive, and friendly interpersonal skills are required.
  • The successful candidate will work in all areas of the branch.
  • High School graduate or equivalent.
  • To be considered, you must meet all of the basic requirements.

NOTE: The position requires recent Retail Branch Platform, Teller and Equity Loan and Equity Line applications experience.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Apply

We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough.

N.B role will be working from home initially due to covid but applicants must live commutable distance from Peterborough or be prepared to relocate as the role will be back in the office next year.

The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month)

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people.

The ideal candidate will have a worked in an IT services, Customer Service's or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered.

Immediate starts available.

You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview.

If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Apply

We have a fantastic opportunity for experienced Call Centre/Service Desk/Call loggers/First Line support Analysts in Hampton, Peterborough.

Due to COVID19 this role will initially be working from home, until the site returns to normality.

You will need to have experience of working In a call centre or service desk role.

Various Shifts. 7.5 hour shift. Desk covered between 07:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis.

Contracts min 3 months, with a view to going perm long term .

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel/Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time Fix

So if you are a Call Logger/Service Desk/First Line support/Call Centre analyst with the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Apply

At Third Federal, named for five years in a row as One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

Working in a team environment, the Loan Administrator/Customer Service Representative III will work in a Retail Branch location assisting customers with banking transactions on the Platform, in the Teller area, or over the telephone. Primary responsibilities will focus on opening depository accounts (checking, savings, certificate of deposit, IRA's) as well as taking Equity Line/loan applications and resolving customer issues on the platform. The successful candidate will work in all areas of the branch. The candidate must possess strong interpersonal skills and thrive in a team based setting. This position is available at our Rocky River Branch, Rocky River,OH.

Requirements:

  • 6 months of recent Retail Bank Teller experience.
  • 2 years of recent experience working in a retail branch banking location on the platform with new account openings, Equity loan applications and resolving customer issues.
  • Conventional first mortgage experience is a plus.
  • Outstanding customer service skills, including professional grammar and demeanor, as well as positive, proactive, and friendly interpersonal skills are required.
  • The successful candidate will work in all areas of the branch.
  • High School graduate or equivalent.
  • To be considered, you must meet all of the basic requirements.

NOTE: The position requires recent Retail Branch Platform, Teller and Equity Loan and Equity Line applications experience.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Apply

At Third Federal, named for five years in a row as One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

Working in a team environment, the Loan Administrator/Customer Service Representative III will work in a Retail Branch location assisting customers with banking transactions on the Platform, in the Teller area, or over the telephone. Primary responsibilities will focus on opening depository accounts (checking, savings, certificate of deposit, IRA's) as well as taking Equity Line/loan applications and resolving customer issues on the platform. The successful candidate will work in all areas of the branch. The candidate must possess strong interpersonal skills and thrive in a team based setting. This position is available at our Garfield Heights Branch, Garfield Heights, OH, 44125.

Requirements:

  • 6 months of recent Retail Bank Teller experience.
  • 2 years of recent experience working in a retail branch banking location on the platform with new account openings, Equity loan applications and resolving customer issues.
  • Conventional first mortgage experience is a plus.
  • Outstanding customer service skills, including professional grammar and demeanor, as well as positive, proactive, and friendly interpersonal skills are required.
  • The successful candidate will work in all areas of the branch.
  • High School graduate or equivalent.
  • To be considered, you must meet all of the basic requirements.

NOTE: The position requires recent Retail Branch Platform, Teller and Equity Loan and Equity Line applications experience.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Apply

We have a fantastic opportunity for experienced Call Centre/Service Desk/Call loggers/First Line support Analysts in Hampton, Peterborough.

Due to COVID19 this role will initially be working from home, until the site returns to normality.

You will need to have experience of working In a call centre or service desk role.

Various Shifts. 7.5 hour shift. Desk covered between 07:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis.

Contracts min 3 months, with a view to going perm long term .

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel/Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time Fix

So if you are a Call Logger/Service Desk/First Line support/Call Centre analyst with the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Apply

We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough.

N.B role will be working from home initially due to covid but applicants must live commutable distance from Peterborough or be prepared to relocate as the role will be back in the office next year.

The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month)

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people.

The ideal candidate will have a worked in an IT services, Customer Service's or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered.

Immediate starts available.

You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview.

If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Apply