Found 90 Customer Service/ Call Centre Jobs

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Customer Care Operations Manager- London- 6 months fixed term contract- £65-75k plus holiday and excellent benefits. We have been given the opportunity to source a new Operations Manager for a Customer Care team for an excellent manufacturing company based in London. The company are experencing a rapid period of growth and change and therefore need an innovative and forward thinking operations manager to develop new ideas and stratregy to improve their customer care faciltity. The role will inolve playing a key role in leading all Call Centre operations and processes behind our Customer Care Strategy as well as; -Leading a team and driving successful collaboration with our third party partners, you will ensure that our customers receive the very best levels of service. -You'll evaluate, test and implement new systems for call centre operations, ensure system changes are defined and approved, and coordinate all applicable programs by providing clear direction and updates, seizing opportunities, and adapting to the evolving needs and priorities of our customers. -Alongside budget management you will also coordinate operational capacity planning, making sure expected sales volume and relevant parameters are in line with our campaigns and commercial programs. - develop reporting mechanisms and the execution of regular business reviews with relevant stakeholders, analyse and report relevant statistics and metrics to gain consumer insights and provide feedback to the relevant channels. To be considered you will ideally have significant experience in commercial functions or contact centre operations and proven success in customer care environments. It is also vital you have experience managing 3rd party suppliers and be able to demonstrate how you are able to successfully motivate and lead a team to hit their targets. You will be able to demonstrate a passion for people and take ownership of developing the team's technical and soft skills and not be afriad to think outside the box and try new things. For further info and to apply please contact Victoria at STR on (phone number removed) and email a copy of your up to date CV to (url removed) strgroup is acting as an Employment Agency in relation to this vacancy
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We are currently looking for a number of financial case handlers (Student Finance) to join our client at their offices in Hillington, Glasgow. You'll be working as part of the team that determines students' entitlement to financial support. This will involve assessing applications, so that an accurate decision on their eligibility can be made. You will need to capture the information provided onto bespoke processing systems following specific processes and guidance material. You will also be responsible for providing guidance to the customer which will involve inbound and outbound calls. Excellent communication skills coupled with a proven telephony-based work history will be essential for this role. It's important that you're computer literate and have a high attention to detail, with excellent organisational and communication skills. You need to be confident in using Microsoft PC packages including Word and Excel, and ideally hold both Maths and English at Standard level or above (or equivalent). Our people tell us there are a wide variety of reasons why they work for our client. They recognise the importance of a healthy work-life balance and our staff policies reflect this. You'll be surrounded by friendly people in the offices which offer pleasant, open plan surroundings with on-site kitchen facilities as well as free street parking. For those relying on public transport, our office is immediately adjacent to Hillington East station. Our client has a great selection of benefits on offer, including: Range of flexible working options including flexi-time Annual performance related payment for the top 25% performers Generous annual leave - 36 days holiday including 8 public holidays Option to buy extra and/or sell annual leave Company sick pay and enhanced family friendly pay including maternity, adoption, paternity and shared parental leave Help travelling to work with our interest free travel ticket loan and cycle to work scheme A generous company pension scheme and free life assurance equivalent of 4 x basic salary Great internal opportunities for career progression with an Investors in People organisation Ability to apply for funding to undertake further education coursesThis role is offered on a full-time basis and working a 2 week rotational shift pattern. One week 8am - 4pm with 30 mins lunch and week 2 10am - 6pm with 30 mins lunch. Interested? Apply here today! If successful, we will call you - from a private number - within 2 working days to conduct a short telephone interview. Successful applicants will be required to undergo Her Majesty's Government Baseline Personnel Security Standard (BPSS) pre-employment vetting. This includes verification of your identity, criminal record, financial probity and nationality and immigration status. We also require evidence of your employment/education history over the last 3 years. We may also require an overseas criminal record check if you have spent more than 6 months outside of the UK in the last 3 years. Further information will be given at assessment stage
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My client is looking for an experienced Slinger to work on a busy residential development. Must have a CPCS Slinger ticket and experience. Call Jemima on (phone number removed) or (phone number removed)
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Customer Service Advisor Wakefield Temp to perm £8.72p/h 2 options of shift patterns Days: 4 week days 9am - 6pm and 1 weekend day 10am - 4pm Lates: Sunday to Thursday 2pm - 10.30pm We are looking for Customer Service Advisors who pride themselves in building relationships with customers and suppliers, ensuring all their needs are met. We are working alongside a lovely family-feel business that provides extremely high quality products to their customers. As a Customer Service Advisor, you will be a key part of their customer service team, building strong lasting relationships with their customers and ensuring they have the best possible service. You will speak to customers via calls, emails and live chat. This is a fast paced role with a high volume of customer calls. As a Customer Service Advisor, you will have excellent communication skills, both verbally and written Key Responsibilities as a Customer Service Advisor: * Answering a high number of inbound calls from customers and suppliers * Providing the best possible customer service * Updating customers throughout their journey * Ensuring all customer queries are resolved quickly and efficiently * Liaise with suppliers, production team and couriers to arrange dispatches, collections and repairs Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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Inbound Call Centre Handlers    We are currently recruiting for Call Handlers to join a leading sportswear company based in Middleton. If working in a Contact Centre is where you want to be and delivering great customer service is what you want to do, then we want to hear from you. This high energy customer service role in a great service environment could be right for you. Bring your passion for service and customer excellence to our business and let us reward you for it.  Easy to reach location with free onsite Parking Location: Middleton Manchester Pay Rate: £8.75 per hour plus overtime Days of work:  Sun-Thurs or Tue- Sat 8-4 / 10-6 Weekend 9-5   Or Monday to Friday 8-4 / 10-6 (will need to work 1 weekend in 3) (Apply online only) and weekend shifts are days 9-5pm   Social distancing measures are in place and Training will be provided   Benefits include: Casual dress code Weekly pay Free parking Staff Discount “Players Lounge” Break room with games Fun Days/CompetitionsDuties will include: Responding to inbound calls from customers and clients Processing order details onto the computer system Taking payments Checking product availability  Chasing delivery information Resolving complaints Responding to emailsThis is an ongoing position possibly leading to a permanent contract. Our ideal candidate will have previous experience within a call centre environment but if you have strong PC skills, are confident on the phone and can talk then we want to hear from you! FULL TRAINING IS PROVIDED
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Job Title - Customer Service Assistant Location - Edinburgh Rates - up to £8.21 per hour increasing to £11.04 per hour after 3 months About the role: You will be providing a customer focused presence around the train station and on the platform, delivering a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers. This role mainly focuses on the security of the station and your responsibilities will include (but are not limited to) undertaking regular station checks to ensure contractor compliance, the safety and security of the station and equipment checks, providing a point of contact for the reporting of faults and responding and recording emergencies and incidents involving the general public and industry partners. What you will do: Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC's and customers travelling throughout the station. Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes. Respond to and record emergencies and incidents involving the general public and industry partners, as required. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required. Actively assist and provide information to customers travelling throughout the station. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work. In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.Your experience will include: Essential Experience of working in a customer facing environment Confidence to deal with different types of situations assertively Experience of working effectively as part of a team Ability to work long flexible hours Basic word and excel skills Great attention to detailDesirable Security ExperienceWhat you'll get in return Capita and our client understand what it is like to work as a contractor and we will do everything we can to make it a simple process for you - this includes dedicated on-boarding, extension teams and access to a web based timesheet portal giving you an ability to access and submit your timesheets wherever you are. About our client Our client is the largest rail infrastructure business in the country and is at the operational centre of the railway and playing a key role in a rapidly evolving industry. They are responsible for rebuilding Britain's railway infrastructure and are managing some of the biggest and most complex engineering programmes in Europe. Over the next five years they will be spending around £23 billion to maintain and upgrade every aspect of an infrastructure that comprises 21,000 miles of track, 2,500 stations, 9,000 level crossings, 40,000 bridges and tunnels, and signalling and power for the movement of 25,000 trains every day. What we hope you will do next Help us find out more about you by completing our short application process - Click apply now. You will then be directed to a Capita owned microsite that will assist you with your application. Once completed you will then be contacted by the relevant recruiter. Our client welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or another irrelevant factor. We will interview all disabled applicants who meet the essential criteria
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  • £19000/annum plus shift uplift
Start Date: ASAP Location: Sale, Manchester Contract: Full time on-going Salary: £19,000 (plus shift uplift) Shifts: Day Shift, Back Shift and Night Shift available The Resource Management Centre based in Manchester, is part of the Technical Support Services division of our client. We are the service delivery side of the business and deal with all computer Hardware Service Requests from clients within our maintenance & warranty operation. Our role is to schedule engineers and order parts to resolve Hardware requests. As such we require people who have an abundance of common sense, can think on their feet and pick things up quickly. We service a multitude of client's arena across all industries. For example, we have major contracts with HSBC, Santander, Asda, Lenovo, RBS, Lloyds, Barclays, Unilever and many more. A professional outlook is needed and the ability to discuss situations with internal and external customers a must. This is a shift based operation which carries various salary uplifts and the applicant will need to be flexible enough to work any hours as required. It's in a good working atmosphere where sound teamwork is essential, as is individual flair and a good sense of humour. We are looking for a Resource Scheduler who will be responsible for: Client relationship management, negotiation and communication skills by phone & email Single point of contact for all managed clients. Effectively manage through to resolution all escalations for service related issues, demonstrating appropriate use of the internal escalation procedures. Proactively manage all calls for the client, feeding back all status changes (inc delays of any sort) to the help desk. Monitor the service delivered within agreed SLA target. Manage calls for Subcontractor/third party services for the customer. Work closely with Service Managers to ensure effective day to day call management and escalations of client calls. Previous experience not essential but a good aptitude for learning bespoke tools and processes will stand you in good stead - this is non-technical role Interested and want to find out more?
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About Us Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role - 6 Month Fixed Term Contract We are looking for exceptional Customer Service Associates to take ownership and responsibility for the queries received from our customers relating to rent and housing matters. This is a challenging and rewarding role where you will get to make a real difference to our customers. This really isn't a standard contact centre role. We only want the very best here at MTVH so be prepared to be tested on your communication abilities and your commitment to providing customer excellence. If you succeed at inspiring us with your application and at pre-screening we will invite you to a selection centre in our offices in Nottingham. This role will initially be based out of Nottingham but office base will move to Beeston late 2020. Please note that you may be asked to join a short waiting list pending your appointment. What you'll need to succeed You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of producing outstanding quality work at all times. These roles requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. No two days are the same so you must enjoy working in a varied and busy environment. What you'll get in return You?ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including: 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave Healthcare cashplan Matched contribution pension scheme (up to 9%) Enhanced maternity, paternity and adoption leave Salary sacrifice schemes and season ticket loans Life assurance scheme Paid volunteer days Plus lots of voluntary benefits including cash back and discounts from high street namesWhat you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date W/C 15th June 2020 Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations. What you'll get in return You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including: 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave Healthcare cashplan Matched contribution pension scheme (up to 9%) Enhanced maternity, paternity and adoption leave Salary sacrifice schemes and season ticket loans Life assurance scheme Paid volunteer days Plus lots of voluntary benefits including cash back and discounts from high street namesOur promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations
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Blue Arrow is supporting one of our clients in recruiting Customer Service Advisors to work on a Home Working project. Critical telephone support services are needed now more than ever and as a result, many, urgent job opportunities have opened up for passionate, empathetic, patient and caring Customer Service Advisors with one of our clients. We are seeking staff to start working right now in customer management centre from the comfort of your own home. Your primary role will be assisting with the high levels of calls currently being taken by their customer service team. If you have the passion, empathy and composure required to support people over the phone in their time of need, we want to hear from you. 5 days over 7 Shifts between 8am - 8pm (subject to a rota) £9.30 per hour Weekly Pay Immediate start dates available As you will be working at home you will require: A suitable workspace within your home A laptop or computer (with Windows 10) (Not Mac device or a chrome book) A headset or headphones with microphone A strong broadband connection (at least 5MB download and 1MB upload speeds). To be highly self-motivated Previous customer service experience is required. If you are interested in supporting people during this difficult time then please apply with your most recent CV
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Our client a leading Renewable Energy company are currently recruiting for Customer Service Representative on a part time and full time contract basis based in Glasgow City Centre. Various shift patterns available however the client is looking for someone who can be fully flexible and willing to work evenings and weekends if required. Accountabilities: Handling incoming calls from customers relating to faults and emergencies. Assisting customers with difficult complaints Making outbound calls to staff / transfer calls to correct department Great customer service skills Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query. Administration duties when required. Skills, Knowledge & Experience: Previous experience of working in a customer service environment Good telephone manner Good keyboard skills and experience of Windows environment Excellent communication skills Ability to work on own initiative Ability to remain calm and customer focused under pressure Flexible approach to working hours as part of the Emergency operations Decision making during Emergency situations, particularly regarding escalation of calls
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