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Would you like to work for an award winning, leading, global organisation that offers great salary and rewards? Do you want to work for a company that invests in the training and development of employees and rewards them for a job well done? Our client, based in central Croydon is currently looking to recruit a Resource Planner on a 12 month contract offering a competitive salary of £22,440 plus performance bonus (£1000) and excellent benefits Interested? Here's more: The purpose of this role is to monitor the allocation of technician and agent resources in order to maximise and reach business goals and therefore minimise external costs. * Handle all outbound calls to technicians as required politely and efficiently. * To handle all resource management related calls transferred by Motor Operations staff in a prompt and professional manner. * Assume responsibility for assistance files throughout the interception /investigation/reallocation process. Upon completion, ensure the assistance is returned to Assistance Operations for the continuation of the file management process. * Investigate alternative resource options for assistances when an internal solution is not offered automatically * Re-allocation of resource must be actioned in a logical, prompt and cost effective manner * Ensure workloads are monitored in real-time and service standards are maintained * To maintain control over geographical deployment, deferring Technical decisions to the Technical Team Managers Is this role for you? You will need to be a confident communicator with the ability to ensure technicians are meeting business SLA's and customers' expectations. Having a natural ability to build rapport with your team, as well as outsourced breakdown suppliers. The successful candidate will have an enthusiastic and self-motivated attitude with the ability to remain calm, whilst working under pressure. Our client is looking for assertive individuals who can work effectively on their own initiative as well as within an extremely busy team. Experience of working within a customer focused, office environment is essential, with the ability to schedule workload, diary manage technicians workload, problem solve an array of urgent cases and manage customer expectations. Working a 35 hours per week, on a shift basis Monday to Sunday between 06.30 - 22.00hrs, including Bank Holidays. These hours may be subject to change in line with business needs. You will be given due notice of any changes. Offering fantastic benefits including Business Incentive Scheme, Private Medical Cover Annual Leave: 22 days (year 1 = 22 days, year 2 = 23 days, year 3 = 25 days), Life Assurance 4 x annual basic salary, Flu vaccination annually, Eye Care vouchers annually, Travel Insurance discounted, Roadside Assistance, Corporate Social Responsibility and Interest free season ticket loan. ***For your information *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Skills: Strong communicator, organised, self-motivated, excellent customer service skills, confident telephone manner, strong geographical knowledge, call handler, good IT skills, ability to work shift hours Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Business in relation to this vacancy
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Customer Service Advisor Location: Cheltenham (The Grange, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 8RD) Contract type: Temp - Perm Pay Rate: £10.12 per hour Could you help our client achieve their vision of becoming best bank for customers? Our client is one of the most recognised Financial Service Institutions providing Investment, Pensions and Life Insurance plans and a variety of services to customers across the UK. They have a strong reputation and history of helping their customer’s make the strongest plans for their Financial futures. The team are looking for a Customer Service Advisor’s to support them in enhancing their delivery of service as they improve and grow their brand in the years to come. The Role: This is an initial 6-month temporary role. These positions are offering a pay rate of £10.12 per hour. You will be working across a shift pattern Monday to Friday between 8am to 6pm (35 hours per week). During your first few weeks you will receive excellent support and training. Key Responsibilities: * You will be working within the Insurance & Wealth Department as a lead point for customers to gain access into the range of service our client has to offer * Telephony, digital and admin-based tasks to service customer queries * Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels (training will be provided) * Dealing with customer data ethically and in accordance with the FCA (Financial Conduct Authority) requirements * Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised. * Scheduling and prioritising your allocated work daily * Learning the procedures and understand parameters of producing a quality output Job Requirements: * Excellent Communication Skills – Both oral and written * Excellent Customer Service and Administrative skills * Grammatical and Numerical Accuracy / Accurate Data Entry * Ability to embrace 'in the moment' coaching to develop your skills and knowledge * Continuous improvement mind set which will be evidenced in the improvement of customer centric measures * Adaptable to change and willing to embrace new ideas What’s in it for you? * Excellent ongoing training will be provided * Agile. flexible work environment * Great rates of pay * Accrue paid holiday as you work * The opportunity to work alongside a fantastic, supportive, fun team Additional information: * Free onsite parking * Free bus from the centre of town (Stagecoach), this is free for employees and it pulls into the grounds of the building and runs every 15 mins * Subsidised canteen on site supplying breakfast and lunch menu * 2 coffee shops onsite If you're interested in joining an organisation that is shaping the future of the banking industry, then this could be for you. Apply today and make a real difference to how our client supports the customer of the future. If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK
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I am currently recruiting for an Experienced Customer Service Advisor for our client based in Kings Hill Key Duties The first point of contact for complaints Working closely with clients, industry professionals, HR, finance Booking clients in to clinics and sending follow up letters Responding to voicemails Registering new clients via the online system Organising and planning own caseload Adhere to company policy and procedures at all times Respond to emails in a timely and effective mannerSkills Required Educated to secondary education level Excellent telephone manner Excellent customer service skills - the ability to be polite, diplomatic and also empathetic when dealing with sensitive issues Proficient in using Microsoft office packages Previous experience in working in an administration environmentMonday-Friday 9am-5pm (Flexibility required) for 8 weeks with a view of Permanent You will be required to undertake a CRB Check Connect2staff are acting as an employment agency Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
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  • £18000 - £20000/annum Plus Benefits
Do you have excellent customer service skills and experience from an office or similar phone based environment? Are you looking for a temporary Monday to Friday role? B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since. Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things – you’re looking in the right place. We are now seeking 10 Temporary Customer Service Executives to join our award winning contact centre based in Crawley on a 3 month fixed term contract. You will be handling inbound customer service queries relating to our pension product to ensure exceptional levels of service are delivered. Daily Duties: • Answering inbound customer service queries managing relationships with direct customers. • Support and promote the People’s Pension proposition by proactively developing good working relationships. • Transferring calls to the relevant department as per customer needs if required. • Ensure exceptional levels of customer service are delivered continually. • Responding to customer services queries via email when required. Keys Skills and experience: • Previous experience of working in a contact centre or a similar phone based role or other customer service environment. • Be able to communicate information confidently and clearly – both written and verbally. • You will have proven ability to work as part of a team and deliver results against KPIs. • Educated to GCSE standard or equivalent. Benefits: Holiday allowance Health and dental cover Onsite gym and restaurant Generous pension scheme plus much more! B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We’re committed to treating all our people (and all who apply for a role at B&CE) equally. Interested? If you would like to apply for our Customer Service Executive on a 3 month contract please apply now
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The Position: Reporting to a Team Manager, a Customer Service Adviser in the Credit Cards department will support new and existing customers with their enquiries. Provide excellent customer service, ensuring all customers are dealt with quickly and professionally and fair outcomes and fulfilling customers’ needs at first touch where possible. The Benefits: * Customer Service Agents that join the company will be rewarded with a basic pay rate of £9.83 per hour. * Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours. * Subject to qualifying criteria, Agents will be entitled to a yearly bonus and monthly Cash payments * Genuine opportunities for career progression * Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks. * Full training provided, both classroom based and on the job support. * City Centre Location - good public transport links including direct bus from City * Onsite Costa Coffee * Free Parking * Large modern state of the art offices Career Development: While the role is initially a 6-month temporary contract it has the potential to continue, be extended or even lead to a permanent position subject to performance. Personal attributes: * Previous call centre or banking experience is not essential. * Applicants must demonstrate a keen desire to learn and have a hunger for success. * A great attitude towards providing an excellent level of customer service which exceeds customer expectations. * The ability to work with skill, care and diligence and treat customers sensitively and responsibly * Strong verbal communication skills * Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check. The Company: This is an excellent opportunity to join a well-established high-profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years. Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations. Our client has been named on The Times' list of Top 50 Employers for Women for the sixth consecutive year and named the World's Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017. Hours of work: * Weekly rotational ‘Late to Bed’ shift pattern * Average of 35 hours per week * Operating hours between (Apply online only) * Maximum of 5 out of 7 days (over a Mon- Sun weekly period) * Shifts vary between 4 and 10 hours in length * 8 weeks’ notice of confirmed shift pattern
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The Position: We are looking for Inbound Customer Service advisors to work for our Client based in Belfast. You will be the first and often only point of contact for customers calling regarding their bank accounts, so excellent levels of customer service skills and the ability to work confidently with numbers is essential. The Benefits: ·Customer Service Agents that join the company will be rewarded with a basic pay rate of £9.83 per hour. ·Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours. ·Subject to qualifying criteria, Agents will be entitled to a yearly bonus and monthly Cash payments ·Genuine opportunities for career progression ·Initially you will be entitled to 28 days holiday per year pro rata, rising to 32 days holiday after you’ve been in the role for 12 weeks. ·Full training provided, both class room based and on the job support. ·City Centre Location - good public transport links Career Development: While the role is initially a 6 month contract, however it has the potential to continue, be extended or even lead to a permanent position subject to performance. Personal attributes: ·Previous call centre or banking experience is not essential. ·Applicants must demonstrate a keen desire to learn and have a hunger for success. ·A great attitude towards providing an excellent level of customer service which exceeds customer expectations. - The ability to work with skill, care and diligence and treat customers sensitively and responsibly ·Strong verbal communication skills ·Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check. The Company: This is an excellent opportunity to join a well-established high-profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years. Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations. Our client has been named on The Times' list of Top 50 Employers for Women for the sixth consecutive year and named the World's Best Bank for Diversity and Inclusion at the Euro-money Awards for Excellence 2017. Hours of work: ·Weekly rotational shift pattern ·Average of 35 hours per week ·Operating hours between (Apply online only) Monday - Sunday ·8 week notice of confirmed shift pattern
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We are currently recruiting for Inbound Telephony Mortgage Consultants to work for a large client based in Sheffield. Working in a fast-paced call centre environment, you will be the first point of contact for existing customers who have queries relating to their mortgage accounts. The position offers real possibilities for growth and progression and is an excellent starting point for someone who wants to build a career in the banking sector. The right candidate will possess excellent customer service skills, being able to offer accurate and efficient help on every call, along with strong communication skills and the ability to competently navigate in-house computer systems - full training will be provided, so no banking or finance experience is required. You will also be working closely with numbers, so good basic maths skills will also be required. This is a full-time position working 35 hours per week – Monday to Friday between the hours of 8am and 8pm, and every other Saturday 9am until 4pm - an alternative day off in the week will be provided - with an hourly pay rate of £9.83. * 8 weeks’ notice of confirmed shift pattern. * Performance related bonuses available. * 28 days pro-rata holiday entitlement
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A great opportunity has arisen to join one a forward thinking, people focused and innovative Perth business. Alongside free on-site parking and a truly fast paced, busy environment you will have the opportunity to join the business long term, if you do a great job and embrace the culture! Hours: 37 Hours per week Monday - Friday between 8am - 8pm Duties Answering incoming calls from customers Assisting customers with any enquiries Updating internal database People who have previously been successful have come with experience in a telephony environment, provide excellent customer service and come with a very positive outlook on life. Sounds like you? Get in touch now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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The Position: We are looking for Inbound Mortgage Consultants to work for our Client based in Sheffield. You will be the first and often only point of contact for customers calling regarding their mortgage accounts, so excellent levels of customer service skills and the ability to work confidently with numbers is essential. The Benefits: ·Customer Service Agents that join the company in the mortgage department will be rewarded with a basic pay rate of £9.83 per hour. ·Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours. ·Subject to qualifying criteria, Agents will be entitled to a yearly bonus and monthly Cash payments ·Genuine opportunities for career progression ·Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks. ·Full training provided, both class room based and on the job support. ·City Centre Location - good public transport links Career Development: While the role is initially a 12-month contract, however it has the potential to continue, be extended or even lead to a permanent position subject to performance. Personal attributes: ·Previous call centre or banking experience is not essential. ·Applicants must demonstrate a keen desire to learn and have a hunger for success. ·A great attitude towards providing an excellent level of customer service which exceeds customer expectations. - The ability to work with skill, care and diligence and treat customers sensitively and responsibly ·Strong verbal communication skills ·Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check. The Company: This is an excellent opportunity to join a well-established high-profile company in a busy banking environment. Our client has been supporting customers, communities and businesses in the UK for over 320 years. Our client is the UK's largest digital bank, supporting 30 million customers and over one million businesses every day - from new start-ups to multinational organisations. Our client has been named on The Times' list of Top 50 Employers for Women for the sixth consecutive year and named the World's Best Bank for Diversity and Inclusion at the Euro-money Awards for Excellence 2017. Hours of work: ·Weekly rotational shift pattern ·Average of 35 hours per week ·Operating hours between (Apply online only) Monday - Friday ·Every other Saturday 9am- 4pm ·8 week notice of confirmed shift pattern
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  • £8.21/hour Salary increase to 18K after 12 weeks
Call Centre experience essential Rotated hours (Rota 2 weeks in advance) Temp-Perm Contract (Perm after 12 weeks) £8.21 per hour whilst temporary with an increase to £18K per annum once permanent after 12 weeks As a Customer Service Advisor, your key skills should include: - Excellent communication skills and telephone manner - The ability to work in a fast paced office environment as part of a growing team - Excellent numerical and IT skills; the ability to utilise the in-house computer systems - Flexibility to adapt well to change - The ability to use your initiative to resolve issues As a Customer Service Advisor, your responsibilities will include: - Processing telephone orders - Effective after sales support - Being the first point of contact via email, telephone and live chat - Management of your own daily work - Building on your expertise and the best practice Cordant Group is an equal opportunities employer
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