Found 437 Customer Service/ Call Centre Jobs

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Global company * 22 days holiday * Onsite parking * Great team environment * Flexible working hours This prestigious commercial equipment company are looking for a temporary Customer Service Representative on an 8-month contact, to join the busy team taking in bound calls regarding services, spares and parts from the engineers, sales enquiries and all general queries. Duties and responsibilities for a Customer Service Representative: * Taking all initial enquires from existing clients and new customers * Dealing with both incoming and outgoing calls * Responding to email enquiries. * Liaising with internal and external customers * Producing customer quotations as required * Escalating calls to team leader when required * Receiving and filtering calls around the office to relevant departments. * Helping to answer any enquiries regarding servicing and repairs of machinery * Liaising with the field engineers Essential requirements of a Customer Service Representative: * Strong customer service skills * Good knowledge of CRM systems * Knowledge of SAP is advantageous * Have previous experience and be confident on the phone * Be able to build relationships with clients both internal and external * Ability to handle multiple tasks at one time * Have excellent verbal and written communication skills What in it for you as a Customer Service Representative? * Salary of c19.5k pro-rata * Good open office atmosphere * 22 days holiday pro-rata * Free onsite parking * Great supportive team * Good onsite facilities
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Are you available for the next 6 months? Do you have experience working in a contact centre? If so… we need you! Our client, a fast paced and dynamic Head Office based close to Rickmansworth are looking for candidates to join them on a 6 month FTC to support with a high volume of calls. The main duties will include: Taking a high volume of calls from Customers Case management through to resolution stage Liaising with both customers and internal department to resolve issues Due to the urgency of this role, we will only consider people with previous call centre/contact centre experience. The right person for this role: Able to commit to 6 months (potential progression to longer term role) Clear communication skills by phone and email Works well under pressure More info: Shifts are Monday to Friday - 08.30am-17.00pm/09.30am-18.00pm to be rotated on a weekly basis Onsite parking available 6 month FTC paid monthly £22,000 annual salary pro rataTate is acting as an Employment Business in relation to this vacancy
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I am currently recruiting for a Call Handler based in the North London area, you will be working for one of our largest social housing contractors on a temp to perm contract working Monday to Friday 8am till 5pm. The role will be paying £12.00per hour Umbrella. They are looking for someone who has experience in social housing, admin, call centre, planning or scheduling. The role is to start ASAP. If you are interested please apply with your CV and i will call you. Resourcing Group is acting as an Employment Business in relation to this vacancy
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Telesales Executive Chesterfield £9.00 Are you an outgoing, customer focused individual? Looking for a long lasting career in a successful local business? This role involves NO COLD CALLING I am looking for an enthusiastic and forward thinking candidate to work on a temporary to permanent basis. You will be trainable and eager to pick up new skills. THE ROLE  There is no cold calling involved in his role, full training is given and all calls are to existing or lapsed clients. Organising appointments for sales executives with clients Making outbound calls to an existing client base Taking orders and logging information on an internal CRM system Generating sales reports from orders General administration duties BENEFITS Increase in salary after temporary period (£1,000) Days holiday + 8 stats Death in service insurance and pension scheme Shares scheme – buy / invest into the business Mon- Thur: 8:30am- 5pm,Fri: 8:30am- 3pm. 30 Minute lunch. YOU  You will be working alongside a friendly, family-focused team and the right candidate will also hold strong values such as honestly, integrity and humility. Good administration skills and an excellent telephone manner Must have great attention to detail Ambitious and reliable individuals who are looking to excel in a sales role
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  • £19500 - £20000/annum
Do you enjoy working in Customer Service and have experience handling complaints? Do you want a role working 09.00 to 17.30, Monday to Friday - No weekends, late nights or early starts? Are you looking to work market leading company who are in the Forbes Top 100 "The World's Most Innovative Companies"? We are looking for a large number of people to work on an exciting project on behalf of one of the largest UK energy and home service companies in Leeds City Centre. Whilst initially on a 6 Month Contract, it could lead to longer term opportunities. On top of an excellent basic salary of £19,500, you will receive some excellent benefits (subject to T&C): * £500 commitment bonus after 18 weeks service * 23 days holiday (pro rata) plus Bank Holidays (rising to 27 days) * Holiday buy/sell * Child care vouchers * Share ownership plan * Company Pension Scheme Other details: * Location: Leeds City Centre - LS11 * Hours: 37.5 per week, 09.00 to 17.30, Monday to Friday * Contract: initially 6 Months As a Complaint Handler, you will investigate, assess and reach a conclusion on multiple customer complaints whilst maintaining high levels of customer service. You will be working in line with a number of products, procedural and regulatory requirements and accreditation will need to be achieved through the training provided in order to achieve competency in various work streams. The role will work on client projects with personal and team targets around quality and production levels Role Responsibilities: * Conduct the full end to end investigation of multiple cases, liaising with the customers and other parties as appropriate. * Weigh up all relevant evidence in line with current guidance and procedures in order to reach the correct outcome for client and customer. * Ensuring all information relating to each case is recorded in line with policy to ensure a full audit trail. * Produce a written response for the customer ensuring a high standard of communication is achieved at all times. * Handle all follow up enquiries and administration in an effective and efficient manner. * To achieve and maintain full accreditation in line with set quality model/standards * To achieve set targets in line with required quality standards, pro-actively reporting emerging issues Skills Required: * Able to demonstrate numeracy and the ability to effectively use Microsoft Office * Able to analyse data, problem solve and make decisions confidently * Able to evidence effective verbal and written communication skills * Able to work at speed whilst maintaining quality and accuracy standards * Able to organise and manage own workload to meet targets and strict deadlines -handling an active caseload of work which includes simultaneously dealing with a number of cases * Able to demonstrate a confident and customer focussed telephone manner * Able to maintain a customer focused approach when dealing with a range of people Please contact our Perm Team on (phone number removed) for further details or apply though this site and one of our Consultants will be in touch
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Customer Service Advisor £10.89 per hour Liverpool I am currently recruiting for a global energy company and world leader in wind energy. They provide energy management and supply of gas and electricity in the UK. A fantastic opportunity exists to work for an energy company based in the area of Liverpool on a temporary basis. This is a full time position 37 hours per week. This a contract role, term tbc Main Responsibilities You will be receiving incoming calls in regards to connection faults. Manages correspondence and contacts accordingly deciding and initiating the action or communication required within the business. Support delivery of connection customer and regulatory commitments. Provide general clerical support to Connections Department. Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility. Investigate and prepare responses to customer enquires and complaints and follow the customer escalated complaints processes as required.RBoniface If you feel this is the role for you then apply today for immediate consideration! Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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  • £19000 - £21000/annum benefits package
We are currently recruiting for a very well established organisation, based on the outskirts of Maidstone, that is seeking a strong office-based customer service professional to join their team on an initial 2-year contract. The role will require you to provide customer service in order processing and handle external and internal customer enquiries. You will also, provide administrative support and provide customers with information concerning the availability of products, shipment information and act as a link between the customer and other functions. Responsible for ensuring documentation required for shipping is forwarded to customers. Customer Service duties will include: *Process orders in an efficient and professional manner *Provide prompt and efficient response and discusses inquiries with management *Assists customers and Sales Representatives with inquiries of problems surrounding orders, invoicing, product quality, coordination of deliveries, availability of products, customer pricing and/or billing problems *Ensure customer queries are handled efficiently *Meet customer needs, keeps them informed of all activities associated with each customer account either directly or through management *Assists shipping with efforts to maintain high service level to customers including, special customer requirements *Participate in meetings aimed at improving service to the customers *Provide outstanding communication with customer and internal employees to maintain optimum efficiency Key skills and experience: *Previous office-based customer service experience is essential, ideally, you will have gained this dealing with a tangible product *Exposure to shipping or goods out is desirable *Administration and order processing experience is a must *Outstanding written and verbal communication skills (internal and external) *Problem-solving skills and ability to work under pressure *Team player *Good computer skills incl. MS packages *Driver with own vehicle due to location Apply now for this excellent opportunity! At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends
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Ashley Kate HR has partnered with an FMCG organisation in their search for an interim Reward Manager (7 months fixed term contract) This may suit an individual who is currently operating as an HR Business Partner/Generalist and looking to specialise in reward or, a Reward Advisor who has experience of research and data analysis who is looking for the next step up. If you are looking to join a business where you can be innovative and run with your ideas, then this may be the role for you. Reporting into the Head of Reward, you will lead on salary benchmarking, market research, data mapping bonus schemes and initiatives and wellbeing budget planning. We are keen to hear from candidates who are blue-sky thinkers and keen to start their next challenge
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Do you have at least 18 months' project and/or customer management experience? We are looking for a Customer Service Manager to join our team in Skelmersdale where you will work closely in peer-to-peer relationships with one or more Managers of Wetstock Analysis, the Site Services Manager, IT Support Manager as well as the in-house development team. This is offered on a full time, fixed term contract in return for a competitive salary. The ideal candidate will have experience covering the portfolio of capabilities necessary in achieving excellent customer service delivery, including inter alia all commercial, project, risk, legal and financial aspects. A proven record of establishing and maintaining excellent customer relationships whilst delivering on planned programme and business targets is also required.  This is a senior position that requires substantial prior experience and a wide skillset. We are Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation to push the boundaries of performance for our customers and shareholders. Fairbanks client base includes major oil companies, national and multi-national dealer groups as well as major hypermarkets. Key Responsibilities of our Customer Service Manager: - Provision of information for invoicing purposes; work with the Accounts team to reconcile invoice queries. - Develop strategic plan for each account with focus on retaining/growing business. - Provide service performance reports/Dashboard both internally and to the customer as requested by Senior Manager, Customer Services. - Identify new solutions to extend Fairbanks’ existing services. - Improve inter-departmental communications and keep other Managers informed by sharing with them successes and progress updates at weekly team meetings. - Monitor the service performance of each account, within a portfolio of accounts, by ensuring KPIs against a client’s contract are regularly monitored, reviewed and maintained. - Attend client review meetings as required, providing full and clear updates of our service delivery performance; recognise opportunities to further extend the Fairbanks service; escalate and answer outstanding queries raised by the customer by liaising internally where required. - Work with Sales team and Technical Solutions Team to coordinate account start up and transition for service delivery. - Contribute to the strategic direction of the business and support the Fairbanks Leadership Team to take the business forward through strong management practices. What we’re looking for in our Customer Service Manager: - Sound understanding of business processes - Problem solving and an ability to interpret data - Ability to define and analyse problems effectively, interpret data, evaluate options critically and make reasoned decisions / recommendations - Strong communication skills (verbal, listening and writing) - Presents and exchanges information clearly, accurately and appropriately - Prioritise tasks to meet deadlines - IT literate - Well-developed presentation, influencing and communication skills - Development and maintenance of excellent operational relationships with multinational customers - Evidence of achievement within a commercial environment - Management of a portfolio of client contracts - Experience with budget management - Understanding of wetstock management or the petroleum / fuel industry would be advantageous Essential Functions: - Ability to travel up to 40% - Ability to sit for extended periods of time (long international flights) - Flexibility in approach - Ability to effectively/clearly communicate - Full Driving license The ability to perform the essential functions is a requirement of the job. Reasonable accommodations may be used to meet these requirements. If you feel you are the right candidate for the role as our Customer Service Manager, then please click ‘apply’ today – we’d love to hear from you
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  • £126/annum 126.6 - 126.6 UKP per year
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being active? If so, NSL are currently recruiting for a Cycle Civil Enforcement Officer. What you will be doing… Our Civil Enforcement Officer are the eyes and ears of the local community, patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will play a significant role in reducing traffic congestion, and improving air quality through the enforcement of parking restrictions. Your aim is to keep roads congestion free and keep traffic moving. Your day will be spent, mostly outside, in all weathers, walking up to 10 miles per day, so please consider this before you apply. You will be dealing with members of the public face to face, so customer service must be something you enjoy, sometimes in difficult situations. You will be required to work 40 hours per week, Monday to Sunday (including Bank Holidays). Shifts vary so flexibility for the role is essential. What you will need… You must enjoy dealing with people, be friendly polite, and willing to offer support, advice and assistance to colleagues and customers. PC skills would also be an advantage, as you will be using a hand held device daily. In return for your hard work: Free uniform Paid Holiday Employee Benefit Scheme- Including Cycle to Work Scheme, Childcare Vouchers & Discounts Reward & Recognition Scheme Training & development opportunities Employee Consultative Committee to represent the voice of colleaguesThe role is also know externally as a Traffic Warden
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