Customer Care Advisor
Work for a world without dementia
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Care Advisor
Contract type: Fixed term – 6 months
Hours: Full Time, 35 per week
Salary: £23,604 actual per annum
Closing date: 5PM on Thursday 3rd May 2018
Interview date: TBC
About the role:
The Customer Care Engagement team is responsible for responding to the needs of Alzheimer’s Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience.
With over 60,000 calls last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring our supporters to help defeat dementia through fundraising.
You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills.
You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within Alzheimer’s Society. You will be working closely alongside the Memory Walk team, so you will be able to build and maintain strong working relationships.
Alzheimer’s Society is committed to equal opportunities.
You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Service, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications