Found 467 Customer Service/ Call Centre Jobs

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Are you looking to work in a motivated and enthusiastic office environment? Are you looking for a career in customer service or insurance? Are you organised and love to manage your own workload? The company we are working with are a friendly, motivated and customer focused team based in North Leeds and they need YOU to complete their unit! Working in the Customer Service Taxi Team you will be working dealing all things insurance related, including: ·Mid term adjustments ·Adding drivers to policies ·Collecting documents to send to insurance companies ·Matching up documents for the database. You will need to be organised as this role involves managing your own diary and completing follow up calls. This is a busy, fast paced, predominately inbound customer service role. The team will ensure you are well looked after and give you the support and training you need to become an insurance customer service expert! If you don't have office experience but are keen to progress in your career, this is the perfect opportunity for you. As long as you are motivated, hard working and confident in your abilities you will fit right in! This role is a temp - perm position, becoming permanent after 13 weeks with the company. Hours of work are Monday - Friday. Don't delay, this role will soon be snapped up, send your CV or, alternatively, call the office for more details. Headway Recruitment is acting as an Employment Agency in relation to this vacancy
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  • £21000 - £23000/annum
We are currently recruiting on behalf of a reputable new build developer for a Customer Service Administrator for a 6 month fixed term contract. This role is based around supporting specific developments and supporting aftercare with customers. Responsibilities: Actively support CR activities within the company Ensure professional, positive and enthusiastic communication with customers Provide excellent customer service at all times Undertake 7 and 21 day calls to purchasers after completion date Manage Operatives and Managers Diaries for appointment booking Acknowledge Homeowners emails and respond within 24hrs Incoming calls to be handled efficiently and within 3 rings Follow procedures for logging calls on COINS OA Ensure call records are kept up to date by completing memorandum and telephone in / out Scanning of signed task sheets from customers, sub-contractors and operatives and call closing Follow procedures with sub-contractors; if they fail to follow the Customer Service Charter and feedback to team leader and Commercial Co-ordinator Embrace and follow new procedures Challenge and question where you believe work practises can be improved Liaise with customers and sub-contractors to ensure necessary remedial work is completed within the agreed timescales. Escalate homeowners queries and complaints to the team leader where necessary Pass quotations to Customer Service Manager for approval & Commercial Co-Ordinator for order raising. Ensure Customer Service Charter is followed at all times in respect to our sub-contractors Ensure original subcontractor is tasked to defects within the 2 year period. Comply with all areas relating to Health and Safety Raise any concerns with team leader or relevant person and maintain a safe working environment Individual: Encourage team working within the department Prepare for 1:1’s and yearly PPR reviews with team leader Actively undertake available training in all aspects of customer care Be confident to contribute new ideas at monthly customer care meetings Be able to communicate with other departments and subcontractors 5 GCSE’s / GCE including Maths and English Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Good planning and organisations skills Problem solving and decision making skills A polite, tactful and assertive attitude Patience and calmness under pressure Good team working skills Willing to work extra to meet deadlines as and when the business needs require it Please apply online or call the number below. Please note if you haven't heard anything within 7 days of applying, unfortunately on this occasion your application has not been successful
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We require a Customer Service Advisor to work on the reception and common areas of a Halls or Residence. The position is in Manchester City Centre and served well by local bus routes. The position is full time for 3 months. There may be the possibility to get permanent employment. Working pattern Monday to Friday 2-pm – 9.30pm To act as the first point of contact within the hall, to receive residents in a welcoming and helpful manner and to provide first-level advice/ guidance and information. Maintain the reception area information resources on local matters. Signposting to relevant people and places Receive and record the delivery of post Control the security and issuing of keys / swipes for rooms To provide general administrative support as required such as word processing, letters from templates, setting up and maintaining record books, filing, photocopying and inputting data on to the computer systems. Report breaches of security and emergencies within the area of work to the relevant individual or department Report and track maintenance problems in line with operational requirements and processes, Ensure that external contractors have the necessary permit-to-work paperwork and that procedures are followed before allowing into Halls. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy
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  • £0 - £16000/annum 320 on every shift worked to 12pm
Our Client are a large banking organisation and have some very exciting fixed term permanent opportunities based in the Teesside area. The position of data administrator at the bank is pivotal to showing the core family values of the company, helping customers who are in the process obtaining a mortgage or a secured loan. Role: As a PPI Administrator in Teesside, you will complete data entry tasks for existing customers account relating to PPI Claims. Providing a service that is second to none you will be an ambassador for the bank, working alongside your team members to provide an exceptional level of service, assist colleagues where needed and offer solutions. No two days are the same, so you'll need the ability to think on your feet whilst constantly delivering an exceptional level of service. Our Centres are built on the outstanding service provided to our customers and colleagues. We are looking for exceptional people to deliver this service, have excellent attention to detail, and support function for internal departments. Salary: £16000 pa, plus a £20 payment for each shift worked past midnight. Plus, extremely rewarding pay progression scheme plus a typical 7% annual bonus Employee benefits; * Contributory pension scheme * Life assurance * Discounts on various financial products and a wide range of high street retailers Hours of work: Full time 35 hours a week between 5pm - 12:30am Monday to Friday * Are you a confident communicator * Are you customer focused * Do you have any CCJ * Do you have any unspent convictions * Are you able to work the shift pattern stated in the advert CPCC Cordant People are and equal opportunities employer. Cordant Group is an equal opportunities employer
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Claims Processor / Administrator – Insurance General Insurance Division – Coop Group Bury St Edmunds £9.23 per hour PAYE 37.5 hours a week Contract Duration 6 months *Please note due to the nature of the role involving customer details candidates must be happy to undertake a confidential CRB check and basic level credit check which would be emailed to you ** This is an excellent opportunity to join Co-op Group’s General Insurance division based in Buy St Edmunds, Coop Insurance provide home and car insurance to customers and members. Role and Responsibilities * Providing admin and system support with a back log of claims * Experience of dealing with Personal Injury claims, ideally following RTA’s would be ideal * Ability to multi-task and work within a busy office environment. * Experience of working in a fast-paced environment * Some phone work may be required so experience within a Customer Service focused role would be preferable. This is an excellent opportunity to get your foot in the door with a huge national organisation who are well respected within the marketplace. Although initially a temporary opportunity candidate would have access to the company intranet site and be able to apply for any suitable permanent vacancies should they wish. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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Maintenance Coordinator Location; Canning Town Hours- Monday- to Friday – 40 hrs Annual Salary - £20,000 - £24,000 per annum Temp-Perm Working for a prestigious Facilities Maintenance company, we are looking for a Maintenance Coordinator to work on an exciting yet highly sensitive contract within the public sector. Due to the nature of the contract requirements, you will also be required to go through a high level of security clearance, and offer of employment is dependent upon your clearance. Duties for the Maintenance Coordinator may include; * Handling inbound and outbound calls * Logging jobs and allocating work to engineers * Prioritising work as appropriate and efficiently * Compiling and sending out technician reports via email/PDA. * Chase quotes and input timesheets on a weekly basis. * Provide service to internal and external clients. * Generic administration duties As the Maintenance Coordinator you're responsible for the planning and dispatching of Reactive Works, Raising Purchase Orders, Completing work orders and adding log notes
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Are you a customer services representative that is currently looking for work? Do you live within a commutable distance of Shotton? If so, this is a great opportunity for you. Purpose To be part of the Focus support team providing both ad-hoc support and structured training to the user population of the Focus Complaints system. In addition, will also support the wider project team with the ongoing development and testing of new functionality. Focus is a front-line operational system used by customer facing teams, thus it is critical that the service provided is highly responsive. Accountability * Develop and maintain an excellent understanding of the Focus CRM suite. * Analyse and interpret User questions to determine the problem being encountered and initiate the appropriate action to resolve. * Offer correct and creative solutions for User issues, which meet all required service and quality standards. * Provide support to Users with a high degree of customer service, technical expertise, and responsiveness. * Researching, resolving, and responding to User questions via telephone, Lync, Yammer and email. * Moderate the Yammer Focus User Support groups, actively encouraging cross-company collaboration. * Write and distribute email updates to the Focus User community, when important information requires global communication. * Maintain and update master data, in addition to customer and employee records via the Central Administrator console. * Adhere to Tata Steel Corporate Master Data policy and procedures and work closely with the appropriate stakeholders to ensure the integrity and alignment of Focus and corporate master data processes. * Support the broader Focus team on various projects, including the coordination of launch and training events to support the rollout of new functionality. Competency * Broad knowledge of the Sales and Marketing organisation is an advantage * Experience of both UK and MLE working practices and set-ups is desirable * Excellent interpersonal and influencing skills are required to manage multiple stakeholders and all levels in the organisation * Excellent communication and messaging skills in English – able to understand complex messages and transform this into simple, concise content * Natural problem solver with high levels of initiative and perseverance * Advanced IT skills are required for presentation material and previous experience in developing/maintaining sites / systems is required * Adaptable and able to cope with change and ambiguity * Attention to detail and high personal standards * Natural problem solver with high levels of initiative and perseverance If you would like to apply to this role you can either submit your CV to this advert or you can give me a call on (Apply online only) (Ask for Connor) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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Customer Service Advisor 3 month fixed term contract Huntingdon £16,700 per annum, pro rata. Do you have Customer Service experience and are seeking a new challenge within insurance, property maintenance administration or call handling role? Are you available for a 3 month fixed term contract? If yes then please read on ……… As a CUSTOMER SERVICE ADVISOR your key responsibilities will include: Dealing with all incoming telephone and email queries Providing efficient and accurate support to policy holders Accurate message taking Basic administration duties relating to the initial call recording the nature of the claim Forwarding relevant internal paperwork Updating customer records You will: Have strong focus on delivering the very best in customer service Be an effective communicator: have a great telephone manner with the ability to build rapport quickly Have competent computer skills to include data entry Be a team player; comfortable working both under own initiative and within a team. Working hours reflect the company’s appreciation of the value of employees’ work: life balance; the working week operates Monday – Friday between the hours of 8 am – 6.15 pm where you would work a 37.5 hour week. Customer service skills are paramount for this role, so ideally you will have experience within a customer service/call centre environment. Excellent communication skills, written and verbal, are crucial. You will be IT competent, with working knowledge of both Microsoft Word and Excel. You must be able to commit to a 3 month contract. If this role sounds like the next opportunity for you, we would like to hear from you. Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck! 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
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Claims Handler 3 month fixed term contract Huntingdon £18,000 per annum, pro rata Do you have Customer Service experience and are seeking a new challenge within insurance, property maintenance administration or call handling role? Are you available for a 3 month fixed term contract? If yes then please read on ……… As a CLAIMS HANDLER your key responsibilities will include: • Dealing with the full process of a claim. • Providing support to customers throughout the claim procedure. • Handling telephone enquiries and reviewing claims. • Producing and maintaining diaries for clients and insurers. Working hours reflect the company’s appreciation of the value of employees’ work: life balance; the working week operates Monday – Friday between the hours of 8 am – 6.15 pm where you would work a 37.5 hour week. Customer service skills are paramount for this role, so ideally you will have experience within a customer service/call centre environment. Excellent communication skills, written and verbal, are crucial. You will be IT competent, with working knowledge of both Microsoft Word and Excel. You must be able to commit to a 3 month contract. If this role sounds like the next opportunity for you, we would like to hear from you. Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck! 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
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Are you an experienced scheduler? Looking for your next temporary position within the Bradley Stoke area? Our client, a leading Facilities Management company are looking for an experienced Scheduler to join their team on a temporary basis. The successful applicant will be responsible for supporting the operations team by processing client transactions such as; ad hoc requests, changes to scheduled services and managing missed services. Responsibilities: * Provide excellent customer service using telephone and emails. * Develop and understand suppliers and client to support clients requests * Log all transactions onto relevant IT systems accurately , to ensure full audit history * Ensure service levels and commercial arrangements are maintained for a range fo clients within the guidelines * Independently investigating and resolving complaints * Communicating confidently with a range of supplies and clients to ensure relevant data is collected by month end * Supporting accounts payable department to resolve any invoicing queries Requirements: * Excellent customer service and complaint handling skills * Can develop and maintain client and supplier relationships * Flexible and has a keen approach to work with a ‘can do attitude’ * Can communicate with people across all levels externally and internally * Is committed to improving their knowledge and skills within the waste industry * Ability to work under pressure to maintain business If this sounds like the ideal job for you, click apply or call Heidi Clark on (Apply online only) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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