Found 383 Customer Service/ Call Centre Jobs

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Administrator / Customer Services As first point of contact for customers regarding a range of council services, the Customer Service Advisers are vital to the efficient delivery of the Contact Centre service. The Customer Service Advisers aim to resolve all customer enquiries at the first point of contact where possible whether by phone, e-mail or in person. You will be part of an existing team of positive, organised staff who are committed to achieving and exceeding our customers` expectations and therefore you should have: - Previous experience in similar position essential - a professional manner with excellent communication and interpersonal skills - a flexible approach with the ability to react to a changing workload - experience of using ICT systems to record, monitor and extract customer service information - a good general level of education including Maths and English - a good knowledge of Council services including Council Tax, Housing Benefits or Housing Needs/Options You must be available to work a rotating shift pattern, Monday to Friday between 8.30am and 5.00pm, to meet Contact Centre requirements. You will be working full time 8am-5.30pm Mon-Fr £9.05 /h until July 209 with the ideal canddaite going permanent after
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  • £18000 - £19000/annum
Contract role - Customer Service Coordinator required. Working for a local developer, my client are a market leader in house building. Due to internal movements, you will fit in with an existing team * Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently * Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence * Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements * Work within the guidelines of the NHBC/Premier Guarantee * Ensure accuracy of all customer details and all communication is correctly recorded on computer systems and communicate regularly with customers in accordance with the procedures set out. * Manage customer expectations through clearly explaining the situation, next steps and potential outcomes These guys are great, so if you are available immediately and can commit to 9 months get in contact with Steve Girling Jones Ltd is acting as an Employment Business in relation to this vacancy
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Customer Service Advisor's required! Brook Street are currently recruiting for a large Contact Centre based in Peterlee. Due to expansion of the business, our client is looking to recruit a number of various positions within the Contact Centre, ranging from Advisors to Supervisors. You will benefit from an excellent rate of pay with Permanent opportunities within the business. Our client offers flexible shift patterns ranging from 8am - 10pm Monday to Sunday (on a shift rota basis). Successful candidates will have a proven background in a Customer Service environment and a real enthusiasm for problem solving. Being self motivated and having an outgoing personality will make you a perfect fit in this friendly team. If you have experience in Financial Services that would be even better! If you are interested, please apply below or send your CV
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  • £17000 - £20000/annum
We are currently seeking an established Customer Service / Administrator to join one of our clients based in Telford. Currently this position is maternity cover for 12 months, however this may lead to a permanent position should things change in the future. Duties The main purpose of the position will be supporting the Loan Department within the Contact centre, which organises demonstrations of product for the sales team based at their Head Office. Receiving high volume calls and dealing with queries effiecently. Will be working within a team through the Customer Services department, whilst daily administration tasks will need to be adhered to. Skills / Attributes - Customer Service/Administration background/experience - Able to work as part of a team, as well as individually - Able to multi-task and take ownership of queries - Approachable - Good organisation skill - Good IT skill - Good attention to detail We are looking to fulfill this role immediately, should you have the above skill set and interested in working within a great organisation please call us on (phone number removed) or send across your CV
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Customer Service Advisor – Leeds 6 month contract £8.97 per hour Contact Maxine Cadwallader; Fusion People Solent Office (phone number removed) Fusion People are looking for two customer service advisors for a six month temporary contract in Leeds This role is working alongside the royal mail facilities team providing customer service and administrative support in an office environment. Main duties include: - Taking inbound calls from internal customers raising faults with their buildings and facilities - Liaising with engineers and contractors to ensure delivery of service - Administrative support - Use of Microsoft Excel and word Successful customer service advisor will be required to have strong customer service and admin skills with the ability to use Microsoft Excel and word. Working 35 hours per week on rotating shift patterns – pay rate of £8.97 per hour PAYE All starts on this contract are subject to client vetting and background checks Please apply with CV or contact Maxine Cadwallader to discuss further --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
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Working for a leader in the Property Search sector, this is a chance to head up a team of office-based online searchers. As well overseeing the team each day, you'll be tasked with improving current processes and coming up with fresh new ideas to drive the team forward. Operations Team Leader Duties will include: * Carrying out performance reviews and 121s with the team * Ensuring KPIs and daily/weekly targets are met * Creating a set of processes which are reviewed regularly * Identifying areas to improve processes and business tools Operations Team Leader Requirements: ​ You'll have the chance to work alongside the Operations Manager, so must be a strong leader that thrives on driving and implementing change. ​ Background in corporate services or conveyancing is ideal as you’ll need to be process-driven and skilled in working to protocols. ​ 3+ years’ experience in leading a similar Customer Service/Support team is essential. ​ The Details ​ 12 Month Fixed Term Contract £27,000 Based in Kings Hill – Own Transport Essential ​ How to apply The Operations Team Leader role is being offered through Morgan Jones Recruitment. Please apply via the links below. We expect this role to have a high number of applications and we may not be able to respond to every applicant. If there is no response within 2 working days, please assume you have not been selected for interview on this occasion
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A busy contact centre based in Orpington, Kent, BR5 requires an Administrator / Call Handler on an initial 6 month contract. You will ideally have housing experience and must be immediately available with a background within a call centre/contact centre environment. This role will involve: - Answering repairs queries and redirecting calls - Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis - Ensure that complaints are dealt with appropriately - Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area - Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately - Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract. - Record Engineer/Supervisor Holiday records - Raising of Quotes in the relevant CAFM system - Manage Reactive Work Order requests through telephone and email - Performing call backs - Working closely with the Incomes team to chase arrears - Dealing with a multi- channel contact centre - Answering a high volume of calls Please apply to this role IF: - You are a competent Customer Service Advisor who could go in and pick things up right away - Must have previous experience of call centre or call logging systems - You are available within 1-week notice - You have a good knowledge of housing - You have great team morale - You are able to work in shifts ranging from 8am - 6pm (8am-4pm, 9am - 5pm or 10am - 6pm as needed) This role is weekdays only and will involve no evening or weekend work. The contract is an initial 6 months but may be extended afterwards and could go temp to perm for the right person
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Job Title Charge Bike Cyclist Hours 40 hours per week (including weekends) Hourly Rate £10.55 per hour (weekly pay) Job Type Ongoing Temporary role Location West London/Shepherds Bush/Hammersmith Job Description Currently recruiting for a Charge bike cyclist to travel around the West London area checking on Electronic bikes and reporting any damage or vandalism to the local depot. Shift patterns vary and will be discussed on interview, but all candidates applying for this role need to be flexible. Each Electronic bike is tracked so you will need to have a working knowledge of a Smart Phone or Android as this is used to locate the Bike to be examined. Depending on the condition of the bike you may also have to position it in a safe location in preparation for the next customers ride. Skills Required -Excellent Verbal and Written Communication skills -Good organisational skills and the ability to work independently -Knowledge of the West London area and an excellent sense of direction -Working knowledge of Smart phones and Navigation Systems -Good attention to detail In order to be considered for this role you must be above 18 years old This role is being managed by a Recruitment Agency and ‘we are an equal opportunities employer’. This role is a full-time immediate start position so will not suit a candidate currently on notice. If you have not been contacted by a consultant in the next 7-10 working days your application has been unsuccessful. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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Seasonal Retail Artists We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction. We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out. We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world! If you think you can help us to achieve that, then we’d love to hear from you. We currently have a number of Retail Artist vacancies within our Retail team on a seasonal basis. The Seasonal Retail Artists role: We paint thousands of little (and not so little!) faces and create thousands of pieces of ‘Handimal’ art every year at the zoo, so applicants for these roles need to be creative, have some artistic flair, be comfortable in a fast paced & busy environment and really enjoy interacting with children. The ideal candidates will: * be passionate about excellent customer service and be a strong communicator * be confident, flexible and approachable with a “can do” attitude * have excellent attention to detail, not just for creating the face paints and Handimals, but also completing the necessary hygiene checks and records * ideally have previous face painting experience Flexibility in these roles is key; therefore candidates must have the following availability: * able to work up to 5 days out of 7 including weekends and Bank Holidays * able to work weekends (including Bank Holidays) and School Holidays Contracts will be offered on a minimum 8 hour per week basis depending on availability, but hours of work may be significantly more during busy periods. Candidates must be aged 16 or over and have completed their Year 11 studies at the proposed start date. The rate of pay for this role will be £8.21 per hour and in addition we offer a range of amazing benefits which can be found on the Chester Zoo careers page. To apply for this position, please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for this Seasonal Retail Artist role. On page 2 of the application form please clearly state what days you are available to work during term time and school holidays. Closing date for applications is Thursday 28th February 2019. If successfully shortlisted, you will need to be available to attend an assessment centre on 10th March, with the positions due to start on Saturday 16th March 2019. The company induction will be taking place on Saturday 11th May, you will need to be available to attend. All applications to be submitted online, and strictly no agency calls or agency CV submissions
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This is a fixed term contract for 6 month duration Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options. The Opportunity The purpose of this job is to work as part of the Centralised Registration Administrative Hub undertaking all administrative duties related to registration services in compliance with GRO law and Practice. They also provide the first point of enquiry for residents and customers who wish to use Registration Services, and support colleagues on the Citizen Services front line. Citizen Services provides a customer focused service through the existing library locations across Essex. Citizen Services also specifically includes Registration, Library and Coroners Service responsibilities This role works as part of the Registration Service specialism, providing support to the Registration Service Manager, Team Leaders, Registration Officers and Audit and Training Officers to ensure that the statutory and specialist elements of a professional registration service are delivered. They deal with all customer enquiries, providing specialist advice, support and excellent customer service to members of the public wishing to use Registration Services. Registration Assistants work in the centralised Registration administrative hub. The team undertake all of the administrative activities to deliver an effective Marriage Booking Service and centralised back office Registration function including Citizenship; Ceremonies; Registrations, Approved Premises Licensing and other activities. They provide the telephone service for all registration enquiries that require specialist knowledge and support members of the public who wish to use Registration Services in Essex. They also provide support to all Registration Officers based at the Face to Face Service delivery points throughout Essex to enable them to provide a high quality, professional service for residents and improve the quality of the customer journey. Role specific accountabilities: • Ensure all associated Registration duties are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers. • Engage with appropriate stakeholders to define requirements to achieve quality, timely and accurate Registrations where appropriate. • Use specialist skill, knowledge and experience to ensure the effectiveness of the Registration activities, ensuring that a high-quality service for the customer is achieved. • Achieve customer standards and ensure consistent adherence to outcomes and agreed service levels. • Ensure compliance with all external and internal regulation. • Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC’s interests. • Ensure compliance with all end of day accounting and stock management. • Ensure compliance with all weekly, monthly or quarterly accounting, returns and dispatch to GRO. • Certificate production undertaken at ERO as and when required. • Work flexibly and collaboratively across structural boundaries as part of project or process teams in support of key outcomes. Knowledge, Skills and Experience • Educated to ‘GCSE’ Level or equivalent by relevant experience. • Excellent communication skills • Experience of working in a busy administration office • Demonstrable ICT skills and a willingness to maintain level of ICT skills appropriate to the role • Demonstrable commitment to Customer Care and Service Improvement. • Experience of working in a statutory environment, evidence of embracing change and working in partnerships and collaboration to improve customer service and achieve outcomes. (Qualification certificates should be brought to interview) Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
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