Customer Relation Advisor – £120 Umbrella/ £96 PAYE Day Rate– Glasgow – 6 Month Contract
Inscope of IR:35
Advantage Resourcing are working closely with one of the UK’s leading Rail companies to recruit for a Customer Service Advisor in Glasgow.
To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries and complaints are resolved at the first point of contact.
* To take responsibility for own caseload in a high volume environment, assessing and resolving enquiries, requests and complaints via letter, email and telephone to resolve customer enquiries at first point of contact where possible.
* Develop strong relationships with operational route colleagues to provide customers with a prompt, excellent quality service.
* Maintain accurate records including copies of letters and forms received, information given, services requested and complaints made
* To actively represent the customer throughout the organisation, striving for continuous improvement, encouraging feedback on services provided and, recognising the changing needs of the service, and making recommendations to the Manager for service improvements as necessary.
* To investigate and escalate any reoccurring or contentious issues, working with Public Affairs, Media and Route Communications Managers to achieve a joined up, consistent response.
The Successful Candidate:
* Ideally similar experience within Rail/ Engineering/ Transport
* Experience in customer services or complaints management
* Experience of customer management systems
* Ability to prioritise
* Impeccable telephone manner and strong writing skills
* Excellent time management skills
* Experience of planning and delivering proactive customer engagement
If you have the relevant skills and experience for this position, please apply with your updated CV. Ref 815957.
Advantage Resourcing is a service driven recruitment consultancy
Infrastructure Service Manager / ITIL / Contract / London
An infrastructure service manager is urgently needed for an immediately starting contract working with a leading tech company. Joining an infrastructure team of over 60, this business critical infrastructure service manager role will be responsible for establishing, promoting and proactively developing ITIL processes. As a result, the ideal candidate for this infrastructure service manager role will be an ITIL expert.
Experience needed for this infrastructure service manager role:
- ITIL Expert
- Experience of agile environments
- Good understanding of IT infrastructure
In order to not miss out on this fast-moving infrastructure service manager role, respond to this advert with your CV.
Infrastructure Service Manager / ITIL / Contract / London
JOB TITLE: Customer Service Representative
SALARY/RATE AND BENEFITS: £10.57 per hour
YOU MUST HAVE THE FOLLOWING: Customer Service Experience
IDEALLY YOU ALSO HAVE: An excellent telephone manner with problem solving abilities
COMPANY INFORMATION: Scottish Power UK
Shift Pattern -
Monday - (Apply online only)
Tuesday - RDO
Wednesday - RDO
Thursday - RDO
Friday - (Apply online only)
Saturday - (Apply online only)
Sunday - (Apply online only)
Total - 37:00:00
Working as part of a team dealing with customer phone calls relating to Faults and Emergencies, MPAS enquiries and other distribution matters to provide the key point of customer contact for ScottishPower Energy Networks distribution customers. Completing associated and disassociated paperwork.
? Handling incoming calls from customers relating to faults and emergencies, MPAS and other distribution matters.
Undertaking call management responsibilities including, call routing, activating messages, monitoring any outstanding call processes and call-backs, management in response to rapidly changing incoming call situations.
? Dealing with difficult customers/complaints and ensuring customers are provided with a high standard of service.
? Making outbound calls to ScottishPower Energy Networks staff to obtain/provide information or transfer the customer if appropriate
? Being aware of safety issues and responding calmly and efficiently to communicate essential advice to customers
? Responding to customers calmly and efficiently during emergency situations.
? Following TroubleCall and Distribution Call Centre procedures and accurately updating all systems
? Completing a variety of infill work tasks whilst being available to respond to call answering. Handling calls from market participants or industry bodies relating to Meter Point Administration Data
Skills, Knowledge & Experience
? Previous experience of working in a customer service environment
? Good telephone manner
? Good keyboard skills and experience of Windows environment
? Excellent communication skills
? Ability to work on own initiative
? Ability to remain calm and customer focused under pressure
? Ability to respond positively to customers that are annoyed and are in stressful emergency situations
? Ability to support customer in emergency situations
? Flexible approach to working hours as part of the Emergency operations
Judgement and Decisions
? Ability to obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
? Decision making during Emergency situations, particularly regarding escalation of calls
? Judging the severity and accuracy of customer information in deciding the course of action in potential critical situations
o Problem solving skills
o Decision making and judgement skills
o Negotiation skills
o Good telephone manner (professional, polite, helpful, adaptable, able to rapidly establish rapport with the customer)
Aptitudes and Abilities
o Ability to work remain calm under pressure
o Good team player
o Ability to work on own initiative
o Focused on the delivery of excellent customer service
o Ability to delight the customer
o Putting self in customers shoes
o Show a positive and confident manner
o Listening and interpreting customer requirements
o Ordering facts to make a fluent & well structured case
o Identifying the obvious or standard options and selecting the most appropriate
o Getting it right first time and not compromising on quality standards
o Responding positively and reliably to requests
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
A fantastic opportunity has arisen for a customer service coordinator to join my clients head office in Kings Hill.
The role will be responsible for the following:
- Answering incoming calls from clients
- Complete online forms and enter details onto the system
- Deal with client call backs
- Identify and escalate customer complaints
- Offer all customers an outstanding service.
We are looking for candidates who are interested in an office based customer service role and who have experience of offering customers good levels of experience. Knowledge of working in an office environment would be an advantage but not essential.
Other key skills required are:
- Excellent communication skills
- Attention to detail
- Good at building relationships
In return, you will be offered a good basic salary with the opportunity to join a company that has a fantastic reputation for developing staff. You will be offered very good, on-going training and support and a full benefits package
My client is looking for a number of Car Parking staff for a busy airport site. Various shifts available, Ongoing work. Must own a UK driving licence and have at least two years experience. You will also require a 2 year checkable work history.
Excellent customer service required.
A Security interview and induction will take place before starting the role.
Good customer service skills.
These are temporary roles that could potentially turn perm
Customer Service Advisor (12 Month Fixed Term Contract), Long Hanborough, £17,000 - £20,000:
Our client is an exciting company who have designed an amazing product which can be used by domestic and commercial customers. They are currently looking to recruit a talented new Customer Service Advisor to provide maternity cover for 12 months with a view to offering a more permanent position.
• Process in-bound sales enquiries from the website and telephone
• Handle sales opportunities
• Provide basic technical support and troubleshooting
• Advise, route and schedule repair and installation appointments
• Processing of sales orders, payments and invoices
• Build and reinforce customer relations
• Arrange and prepare goods for shipping, collection and return
• Basic daily finance administration
The Customer Service Advisor would suit an individual who has gained experience in a customer service environment where they have been responsible for handling customer queries over the phone. Retail experience would be advantageous and you must be competent in Microsoft Office programmes. Above all you will be a friendly and enthusiastic team player who is motivated by providing quality customer service!
For more information and a copy of the full job spec, please apply online or contact Ruth at MARS.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)
Customer Services / Contact Centre Background – Record Engagement – CRM - ‘Sales Force’ or ‘Microsoft Dynamics’ Programme Experience preferable, but not essential -
MAIN PURPOSE OF JOB
To help deliver aspects of an integrated communications campaign designed to build awareness nationally and locally of the GDF siting process in order to create an environment in which communities interested in discussing the siting of the GDF in their area come forward to join and then remain in the process.
POSITION IN ORGANISATION
A direct report to the Head of Stakeholder Engagement, within the Siting & Engagement function
Internal contacts include other members of the Siting function as well as other teams, such as Corporate Communications.
Key external contacts in the development and agreement of the programme include, but are not limited to, the NDA and its other subsidiaries, BEIS and Welsh Government communications and policy teams and the business supply chain.
SCOPE OF JOB
This is a design and delivery role, requiring the implementation of a contact service capability for the company to assist with the management of in-bound communications and the reporting of all engagement.
Support the procurement and mobilisation of a new Contact Relationship Management (CRM) system.
Support the procurement and mobilisation of a new Contact Service Centre (CSC) capability.
Ensure both elements work as one and in conjunction with other channels such as social media and website.
Assist with internal engagement over new ways of recording and reporting engagement activities through the new CRM, with specific reference to compliance with new data regulations.
DIMENSIONS & LIMITS OF AUTHORITY
Management of budget and / or delegated spend.
QUALIFICATIONS, EXPERIENCE & SKILLS
Good first degree or equivalent professional qualification.
Chartered status membership of a relevant professional institute preferred.
Experience of managing and/or scoping contact service operations
Experience in delivering service operations in complex, highly contentious issues with significant public interest and awareness, such as infrastructure or utilities
Experience in managing and utilising CRM systems
Experience of managing supplier relationships
Good understanding of and interest in the UK’s industrial strategy, national infrastructure programmes and customer service.
Able to communicate and influence with empathy
Good writing and presentation skills.
DUTIES & RESPONSIBILITIES
Deliver GDF campaign activities
Design and deliver an integrated contact services capability.
Manage the timely and appropriate commissioning and production of elements to support the service.
Be responsible for one’s own performance, including personal development.
Provide advice and support to the Head of Stakeholder Engagement on relevant issues.
Actively engage with and contribute to the company’s Risk Management, HSSEQ and other relevant company-wide programmes.
Undertake other activities commensurate with your skills and experience as and when required.
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
We are currently seeking Customer Service Advisors to join our successful and busy client based in Worthing on 6-month fixed term contracts. This is a fantastic opportunity to join a vibrant and lively team within Customer Services on a contract basis which also provides a possibility of a permanent role in the future.
As an Inbound Customer Service Advisor, you will be responsible for answering and responding to all enquiries via telephone and email. You will provide a friendly and professional approach to customer services over the telephone whilst working towards achievable targets.
Responsibilities of a Customer Service Advisor will include:
• Answering incoming calls
• Responding to email enquiries
• Identifying and referring potential leads
• General administration including time and diary management
• Excellent communication skills (Written and Verbal)
• A passion for customer services
• A positive and enthusiastic approach to work
• Good listening and understanding skills
• Previous customer service experience, ideally within a telephone-based role
For this Inbound Customer Service role we are looking for candidates who are able to start a 6-month contract on an immediate basis.
The hours of work for this role are from Monday to Friday 9am to 5.30pm.
The salary is between £14,000 - £15,000 pro rata per annum with bonus + commission. (OTE £17,000-£18,000)
This is a brilliant opportunity to be part of a company who pride themselves on their values and culture.
If you are interested in this Customer Service role and you would like to know more, please apply today!
First Recruitment Services ltd is acting as an employment agency
* This role is to start ASAP
* This position is temporary ongoing with potential of permanent for the right candidate
* Waste Industry experience is required.
* A-Level educated
* Previous experience in Sales or Telesales
* Strong communication skills
* High planning and organisation skills are essential
Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases
Love working within customer service?
Want to work for reputable Bank with excellent training and career progression?
Search are currently recruiting for a number of temporary Customer Service Advisors to work with their client based in Clydebank.This is initially a temporary contract but may lead to a longer opportunity for the right candidate.
If you care about great customer service and would like a career in Financial Services, then this is the ideal role for you.
Duties of the role will be:
* Act as first point of contact for Customers with regards to a range of queries
* Dealing with a high volume of calls, resolve queries and action requests from customers
* Update the internal data base with accurate information
* Work to call and quality targets
* Act as a subject matter expert providing guidance to all customers
To be considered for this role you require the following:
* Previous customer service experience is essential
* Enthusiasm with a positive attitude
* Exceptional communication and customer service skills with ability to build relationships
* Excellent attention to detail
* Retail, Hospitality and Contact Centre background will all be considered
What's on offer?
* Starting salary of £17,000 per anum paid on a weekly basis!
* Shift work between 8am and 8pm Monday to Saturday (5 days)
* Onsite parking facilities
* Easily accessible to public transport
To be successful for this role you MUST be able to pass a credit check and criminal record check
If you are interested in this role please apply online or contact Sinead Quinn in the Glasgow Office.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age