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Specialist Advisor, Strategic Brexit Co-Ordination x 8
Directorate - Evidence, Policy & Permitting
Reports to - Ops North East Wales - 1650
Direct reports - None
Welsh language requirements
North East - Level 1
North West - Level 4
South Central - Level 1
South East - Level 1
South West - Desirable Level 1 Essential Level 4
Mid Wales - Desirable Level 1 Essential Level 4
Location Various locations over Wales (Bangor, Cardiff, Aberystwyth, Buckley, LLandarcy, Pembrokeshire, Carmarthenshire and Monmouthshire).
Post number 20281
Grade 6 - £33,424
Contract type - FTA until 31 March 2022
Work pattern 37 hrs per week,
Working environment
Your role will be primarily office based but may entail travel between different NRW locations, as well as working at partner organisations and other premises.
Application information
Application closing date 24 April 2019
Interview to take place on and where 30th April 2019 to 1st May 2019
Job purpose
To lead on the provision technical and specialist advice and knowledge to shape and inform Government and NRW decisions in relation to the Strategic Brexit incident Response. You will work with colleagues from other teams in Operations, EPP and Enabling Service, officials from Local authorities and LRFS and sector representatives.
Where this role sits
Evidence, Policy & Permitting - Strategic Project Team - Ops North East Wales - 1650
Applying for Vacancy
The following categories will be used to assess the quality of applications both at sift and interview. Please read the whole of the Role Description to ascertain at what level this information needs to be presented.
• Forward Thinking
• Analysing and Judgement
• Collaborating with others
• Advising and Influencing
• Customer Focus
• Qualifications and Skills
Job Title: Species Advisor
Salary: £29,243
Directorate: Operations
Reports to: Team Leader Protected Species
Welsh language requirements: Level 1
Location: St Mellons, Cardiff
Grade: 5
Contract type: Fixed term appointment (FTA) for 12 months
Work pattern: 37 Hours per week Monday to Friday
Working environment:
Primarily office based but may entail travel between different NRW locations, partner organisations and other locations. You will also undertake work outdoors at different sites.
Job Context:
The team plays a lead role in providing advice to internal and external customers on protected species, with a particular focus on licence applications and development planning. Candidates will need to be able to demonstrate experience in the ecology, conservation and principles of mitigation for a range of protected species, good communication skills and stakeholder management.
They will work with colleagues across NRW and with external customers.
Where this role sits:
The role is in the Protected Species Team which sits within the Development Planning and Marine Service, in our Operations Directorate.
Applying for Vacancy:
The following categories will be used to assess the quality of applications both at sift and interview. Please read the whole of the Role Description to ascertain at what level this information needs to be presented.
• Qualifications and Skills
• Analysing and Judgement
• Collaborating with others
• Advising, influencing and negotiating
• Customer Focus
What other information is relevant to the job?
• Knowledge of the ecology and conservation of, and approaches to mitigation suitable for the range of species, protected by wildlife legislation
• A working knowledge of wildlife legislation and its application.
• A working knowledge of the development planning process.
• Good written and spoken communication and presentational skills, with the ability to write clearly for a wide range of target audiences.
• Able to negotiate and work with a wide range of people, including landowners, partner organisations and the public.
• Able to work effectively in team/ collaborative situations.
• Able to currently and legally drive a car in the UK.
• Able to secure and maintain a licence to disturb protected species.
Closing date: 29.4.2019
Job Title: Officer, Incident Communication Centre
Grade / Salary: 4 - £25,076
Location: Ty Cambria, Cardiff
Grade: 4
Welsh Language Requirements: Level 4
Contract type: Fixed term until 31 March 2020
Work pattern: Shift work, 37 hours per week equivalent
Job Purpose: To deliver a 24hr public communications and incident service, 365 days a year, triaging inbound calls, activating emergency procedures, building security and ensuring accurate information is directed to the correct staff and professional partners in a timely manner. You will work a shift pattern, single or double-manning the ICC.
Key Job Accountabilities: The post holder will:
• Ensure that all incident calls that you receive are triaged, recorded and referred appropriately and in accordance with the Incident Categorisation Guidance and timescales.
• Ensure that you receive and appropriately respond to lone worker alerts, telemetry alarms, security issues and calls and emails from staff and the public in accordance with Customer Service Levels.
• Contribute to the management and maintenance of the ICC systems, raising issues for resolution and testing new systems to ensuring that operators can efficiently undertake their roles.
• Participate in and contribute to the work of the ICC and the wider department.
• Contribute to the management and maintenance of the ICC's reputation and relationships with key internal flood and non-flood incident customers, external stakeholder to ensure that their needs and the needs of the environment are met.
• Participate in projects to achieve well planned and managed solutions that progress effective change and improvement in the ICC and in its interactions with all other departments in NRW and professional partners.
• Contribute to the investigation and response to complaints.
• Identify and take part in learning and development opportunities and contribute to the continual improvement of the effectiveness of the ICC.
• Be a member of a team of 24/7/365 ICC shift operators, single or double-manning the ICC.
• Take responsibility for the quality and quantity of your work and ensure that your shifts in the ICC are manned.
• Contribute to the investigation and response to complaints.
• Undertake building security requirements.
Key Job Qualifications or Knowledge:
Experience of working in a high pressure customer service environment.
Be resilient and able to calmly deal with difficult customers and quickly assess and provide appropriate responses, as you may be working alone.
Be able to effectively prioritise a high workload but know when to ask for help.
Application closing date: 11 April 2019
Interviews to take place on: TBC
Berry Recruitment has registered multiple superb opportunities to join our client based in the Milton Park as an Account Manager. The Account Management team is first point of contact for the independent customers. The team works closely alongside the Account Consultants in the field to ensure we offer exceptional service and support to our customers. Role: Account Manager Location: Milton Park Contact: 6-9-month contract (maternity cover) Positions Available: 2 Maternity cover contracts & 1 permanent role Hours: 08:00-17:00 – 08:30-17:30 Salary: £20,000-£22,000 per annum Benefits: 25 days’ holiday & free parking The Role: * You will work to a structured day and be frequently tasked with projects, both for the business and wider businesses. Training will be provided to ensure the successful candidate is armed with sufficient knowledge regarding other businesses. * Both the ‘business as usual’ tasks and projects have monitored KPIs allocated to them and you are expected to at least achieve these KPIs on a daily basis. * The successful candidate will manage existing customer relationships (which is subject to change whilst undertaking projects), and enhance opportunity to gain additional business and revenue from the account - Effectively managing the relationship and activity between the customer base and business delivery. * The successful candidate must remain flexible to the ever changing needs of the business, as well as the department and be ready to undertake projects with minimal notice (in some circumstances) and meet deadlines as set by your line manager. Key Responsibilities: * Work to internal processes and achieve a range of pre-set targets. * Develop excellent customer relationships both internally and externally that galvanise ongoing business opportunities. * Support the AC team with any queries or administration support they require with regards to their accounts and provide weekly status updates to them. * Undertake regular outbound effective calls to existing dealer accounts with set objectives. * To respond to and resolve any inbound dealer calls to support positive transacting with the dealer and maintain dealer usage in accordance to the department’s KPI. * To provide support, guidance and education to dealers from a product, service and process point of view. * Undertake targeted outbound call campaigns, marketing promotions and dealer surveys, etc. * Manage dealer cancellations in accordance to the department’s KPIs and ensure all activity is logged on Salesforce and any arising actions are dealt with promptly. * Manage customer accounts via Salesforce to inform dealers of their response. Any objections must be overcome in a positive and professional manner, using appropriate product knowledge. Any requested changes to the dealers’ package must be authorised by your line manager. * Provide an excellent customer experience by maintaining a high level of service at all times. Handle customer complaints efficiently and effectively, keeping the number of escalated calls to a minimum. * Input and maintain customer records with accurate, high quality information to enable effective forward-planning, maximise the success of all marketing initiatives and maintain an up-to-date knowledge of customer activity. All client conversations and transactions must be clearly documented in Salesforce. * Recognise the importance and benefits of effective team working, assisting colleagues across the teams as necessary and providing cover for your team as and when required. * Attend, prepare for and actively participate in one to ones and team meetings. Attend internal/external training sessions as and when appropriate to increase skill set and be responsible for continually updating your product, market and competitor knowledge. * Be able and confident to assist customers with the website product proposition and discuss during every account management call (where appropriate). * Other ad-hoc tasks as set by your line manager. Candidate Specification: * Engaging and confident with strong interpersonal and influencing skills with a charismatic telephone manner. * Highly effective written communication. * Excellent teamwork skills. * A positive, helpful can do attitude. * Good MS Office skills. * Delivering efficiency's within a customer driven role. If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy Rusher at the Oxford Branch. We look forward to hearing from you. If you do not hear back within five working days, unfortunately you have not been successful with your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Job Title: Customer Service Advisor Location: Newton Abbot Salary: £18,720 Hours: Monday to Friday 8;30am – 5pm Contract: Fixed Term Contract 8 months Our client is looking for a confident and capable person to deliver a high standard of customer service combined with a strong focus on regular order fulfilment, customer retention and sales to new customers. You will be reporting to the Sales Manager working as part of the depot customer services and sales team as well as working closely with customer services and other colleagues both within the depot and in other locations. You will be: Safety minded. Resilient and determined. Able to deliver excellent sales and customer service performance Able to build strong internal and external relationships Strong influencing skills Flexible with willingness to ‘get stuck in’. Good team player Problem solving mentality Effective time management Continuous improvement mentality Skills Good telephone manner Demonstrable experience of working well under pressure Ability to manage changing and conflicting priorities effectively Good communication skills Strong negotiating skills and experience Ability to understand and follow processes Attention to detail Ability to use computer systems Your role will be a multifaceted one and as such strong organisational and communication skills will be essential! Pricing and margin management - support sales margin targets by using the margin management system and negotiating with customers, also participating in occasional widespread price increase projects New Business – warm lead follow up, ownership change retention, some cold calling Credit Control Support – assist the finance team with credit chasing as needed, ensure accurate new account set-up Operational Support – maintaining the correct balance between cost effective units per call and customer requirements by managing service frequency Working with drivers and depot operations staff - responsibility for sales and customer service section of driver debrief to support effective daily communication with drivers, supporting operations routing improvement and maintenance by communicating changes to customers General – assist with monitoring competitor activity, work with and support the national sales team, act as first response for incoming calls to depot, provide an appropriate level of support for other teams, support national and local sales and marketing campaigns, help identify opportunities to improve service and retention activity to keep them ahead of its competitors, support delivery of depot sales and customer service targets Personal development – Take responsibility for skill and knowledge development by; participating in weekly depot sales meetings, remaining familiar with company systems and the sales handbook, actively looking for opportunities to improve performance and also by participating in company sales training activities Safety – Responsible for undertaking all duties in a safe manner. Reporting any incidents including near misses, hazards and accidents and logging near misses onto systems as needed. Administration - Ensure prompt and accurate previous day sales order processing. Undertake other customer service and sales related administration as required. Orders – New sales orders in time for next day operations, warehouse planning and loading Customer Service – customer queries, dealing with issues and complaints, order rescheduling, and generally ensuring service excellence Account Management – regular account review including; taking action as needed to minimise losses of customers (retention), identifying opportunities to improve volume, and working with customers to help them combat theft Apply now or contact Jason or Nolan on (phone number removed)
Customer Service Advisor- Insurance (Motor and Home Insurance Claims) 6 Month temporary contract - Potential to lead to a perm role Manchester City Centre £9.99 per hour PAYE *Please note a credit check and CRB forms part of the onboarding process* My Client, Coop Group in Manchester are recruiting Customer Services Advisor to join their offices in central Manchester. Following training, core hours are Monday – Friday 8am-8pm weekends Saturday (9am - 6pm) /Sunday (9am - 4pm) are also applicable but you will receive your rotas 2 - 4 weeks in advance. A good understanding of IT systems is required and experience in a contact centre is essential ROLE PURPOSE * Dealing directly with customers and suppliers ensuring that the claims process is dealt with to a satisfactory conclusion. * Ensure that reserves and payments are accurately executed. * Maintain data integrity by ensuring all claims and customer records are documented in a timely and accurate manner - including updating all computer-based records. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names RBoniface Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

What are you working forward to?

At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers' success-and we'll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages (Current starting payrate is $12.50/hour. As of July 1st hourly wages will increase to $15.00/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.

What you'll do as a Collections Representative?

You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you'll improve service by using your customer service skills.

What you'll need to succeed

You'll be an effective listener, with great communication skills and strong customer service skills. You'll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you'll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.

What you'll need to be considered for this role


  • 6months customer service experience of any kind and/or military equivalent experience.

  • Confidence using a computer

  • Have a high school diploma or equivalent

  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a consistently meets expectations performance rating and have approv
  • £25000 - £27000/annum
Concierge Executive - Maternity Cover (1-year fixed term contract) £25,000 - £27,000 Near Swindon 37.5 hours per week We are recruiting for a Concierge Executive to join our award-winning client based near Swindon, on a maternity contract. As the Concierge Executive you will be speaking to customers, building and maintaining strong relationships in order to upsell and upgrade their holiday package. Responsibilities * Delivering excellent customer service * Respond in a timely manner to customer queries * Call customer to provide them with additional information about their booking * Upsell to customers * Updating CRM and booking systems * Speak to suppliers to confirm product availability * Understand Profit margins The successful candidate will have excellent customer service and administration skills. You will be confident in speaking with customers and external suppliers in order to ensure the customer journey is effective. You will have an excellent telephone manner as well as being an effective team player. Person Specification * Confident over the phone * Ability to work as part of the team * Customer focussed * Able to work to deadlines * Organised and methodical * Good IT skills CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application. Rest assured you will be fully supported throughout the process
Customer Service Advisor An interesting position for a Customer Service Advisor has become available on a 2 – 3 months contract basis with the potential of the contract being extended or possibly becoming permanent. As Customer Service Advisor, you will be reporting to the Team Manager and be responsible for supporting the growth and retention of profitable business by providing a helpful and professional approach to customer service. This role will involve a high volume of inbound and outbound calls dealing with new business, renewals mid term adjustments and cancellations. KEY DUTIES & RESPONSIBILITIES • Deliver great customer service to our customers in every interaction • Proactive with inbound and outbound calls • Deal with incoming phone, email and system enquiries • Processing policy amendments • Processing of daily tasks o Uploading incoming work o Provide new business quotations o Light touch renewals o Chasing outstanding information on policies o Lapsing renewals • Resolution of queries • Working as part of a team • Work in accordance with company’s service standards SKILLS REQUIRED • Previous administration experience • Awareness and understanding of Compliance rules • Computer-literate • Worked in fast paced environment previously DESIRABLE SKILLS • An effective communicator • An ability to understand and anticipate customer needs • An ability to work accurately and consistently • An ability to work to tight deadlines and work under pressure • An ability to be flexible and adaptable • Flexible approach and able to work extended hours on occasions when required • Excellent time management skills with the ability to multi-task, priorities & respond quickly to the needs of the business. For further information or to apply please contact Lisa Darbyshire on (phone number removed) or email Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy
The Role: As a Contact Centre Manager (Digital Channels) you will be working in the Contact Centre and reporting to Head of Customer Experience. The main purpose of the role is develop, train, motivate and the day to day management of a team of Digital Contact Centre Advisors. Furthermore to ensure an outstanding digital first experience where appropriate in the contact centre. You will be responsible for leading and motivating the team. You will also play a key role in championing the digital services as well as an outstanding overall customer experience and customer-driven culture. Main Responsibilities: Managing, leading and inspiring a Digital Contact Centre Advisors & Social Customer Services Team Ensuring all business targets and objectives to be met Aligning services to both non-digital channels and operational processes for a seamless experience for the customer Working closely with the senior management team to develop and implement the digital first department strategy Leading the implementation of operational improvements both from a systems and processes perspective Focal point of escalated complaints through Digital Channels Leading, coaching and developing staff to ensure competence and achievement of potential whilst managing performance Producing regular and up to date MI and departmental measures of delivery and efficiency and implement a regime of continuous review Acting as a referral point for staff and supporting any issues Understanding the operational effectiveness and make appropriate recommendations for change to Head of Customer Experience The Person: Extensive knowledge of Contact Centre technology, experience in Zendesk would be advantageous Expert knowledge of Customer Experience tools and framework Extensive knowledge of customer experience metrics i.e. NPS Ability to negotiate & influence others Displays empathy & a customer centric approach Proven experience of managing from line Digital Contact Centre teams Experience of managing operational processes along with digital front-line customer services Hard working, committed, ambitious and driven character Strong leadership skills Ability to make decisions, problem solve and analyse processes to drive change A strategic thinker with excellent communication skills The Company: Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors. Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation. Join us and see how far you can go