Found 25 Customer Service/ Call Centre Jobs

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At Third Federal, named for five years in a row as One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

We are looking for an experienced Teller/Customer Service Rep I for our North Olmsted Branch. The qualified candidates will be proficient in all aspects of cash handling, managing and balancing a teller drawer and positively resolving customer issues. Dedication to delivering outstanding customer service is required.

Responsibilities:

  • Working with the bank's customers (face to face) handling financial transactions and problem resolution in a professional and friendly manner.
  • Managing and balancing a teller drawer.
  • Position is Monday thru Saturday (5 day workweek).

Requirements:

  • One year of recent previous teller experience required
  • A minimum of 6 months recent cash handling experience and one year of customer service experience in a face to face retail bank environment
  • High School diploma
  • Outstanding customer service skills to include:
    • professional grammar and demeanor
    • positive, proactive, and friendly interpersonal skills
  • Willingness to periodically work other branch locations
  • New deposit account opening experience is a plus

Position is at our North Olmsted Branch.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

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French Speaking - Technical Customer Service Representative

Only fluent French speaking candidates will be considered.

Initial 6 month contract

Based in Dublin (Remote working available).

Does the opportunity to provide a first-class customer service experience to your customers excite you?
This is a fantastic opportunity to join a renowned, growing and profitable global software organisation and play a critical part of our exciting journey to the Cloud!

The Customer Service Representative serves as a primary point of contact for external and internal customers- based in EMEA and Globally, including end-users, and Partners and Distributors. The Customer Service Representative handles all inbound requests.

What you will be doing as a Customer Service Representative?

First point of contact to Distributors/Partners/Customers/Internal Sales who will call in/open e-service cases to report technical and non-technical issues and asset & account management requests
Assess the customer's technical issue and route the call accordingly, leveraging Critical Thinking
Work with Distributors/Sales departments to resolve the customer's non-technical issues
Achieve and adhere to established Service Level Agreements and Key Performance Indicators
Performance is primarily measured through Net Promoter surveys to customers, but also include measurements around production, availability, contributions to team, and contributions to product improvements
Document cases, recommendations, and resolutions clearly in the CRM system
Ensure the work performed meets the quality standards within acceptable time schedules
Validate and qualify complex customer issues and business impact which may require coordination with more senior level team members or departments
Contribute to the knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention
Engage in projects related to customers as well as internal process improvements
What we're looking for:
We are looking for a team player with good organizational skills & the ability to adapt to changing priorities with a calm, customer friendly approach
Fluency in English and French
Fluency in another language an advantage
Strong written and verbal communication skills
Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
1-2 years customer service/support role within the service industry
Knowledge/experience of CRM (eg SAP/Salesforce)
Flexibility to work Weekends, Public Holidays and extended hours at Quarter-End
Must have good verbal and written communication skills
Bachelor's Degree or equivalent experience preferred

If you would like to apply for this positon or would like more information please send an up to date CV to arrange an immediate consultation.

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E-Scooter Ambassador/Customer Service - £9 an hour

Duration - 1 month initially (Extensions available)
Location - Northampton
Hourly Rate - £9

Role description:

You will be the face of our client in the city, scooting around to re-stack scooters and responding in person to any stakeholders who may have questions, queries or just want to know a bit more about our client.

Tasks and responsibilities:

- Re-stacking scooters to ensure they are not blocking sidewalks, business entrances, doorways etc and ensuring they are also visually appealing.
- Help potential riders on the street with questions and queries
- Promote our client within their market and beyond
- Hand out our client's flyers/cards and promotional material
- Travel around your city promoting safe usage

What you need:

- Provisional driving license
- Knowledge of the city
- Customer service skills or an approachable nature
- The ability to use your initiative to neatly arrange vehicles (Scooters)

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information

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At Third Federal, named for five years in a row as One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

We are looking for an experienced Teller/Customer Service Rep I. The qualified candidates will be proficient in all aspects of cash handling, managing and balancing a teller drawer and positively resolving customer issues. Dedication to delivering outstanding customer service is required.

Responsibilities:

  • Working with the bank's customers (face to face) handling financial transactions and problem resolution in a professional and friendly manner.
  • Managing and balancing a teller drawer.
  • Position is Monday thru Saturday (5 day work week).

Requirements:

  • One year of recent previous teller experience required
  • A minimum of 6 months recent cash handling experience and one year of customer service experience in a face to face retail bank environment
  • High School diploma
  • Outstanding customer service skills to include:
    • professional grammar and demeanor
    • positive, proactive, and friendly interpersonal skills
  • Willingness to periodically work other branch locations
  • New deposit account opening experience is a plus

Position is at our Branch in Parma, OH.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Apply

E-Scooter Ambassador/Customer Service - £9 an hour

Duration - 1 month initially (Extensions available)
Location - Cambridge
Hourly Rate - £9

Role description:

You will be the face of our client in the city, scooting around to re-stack scooters and responding in person to any stakeholders who may have questions, queries or just want to know a bit more about our client.

Tasks and responsibilities:

- Re-stacking scooters to ensure they are not blocking sidewalks, business entrances, doorways etc and ensuring they are also visually appealing.
- Help potential riders on the street with questions and queries
- Promote our client within their market and beyond
- Hand out our client's flyers/cards and promotional material
- Travel around your city promoting safe usage

What you need:

- Provisional driving license
- Knowledge of the city
- Customer service skills or an approachable nature
- The ability to use your initiative to neatly arrange vehicles (Scooters)

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information

Apply

Our client company, located on the far westside of Cleveland, is seeking a bi-lingual Customer Service Rep who will be responsible for full cycle customer service - from quotes to order entry to inventory control to freight/shipping to invoicing. The CSR will be the main contact for Spanish speaking customers and outside sales rep. Will assist in invoicing, issuing credits and expediting shipments. Will maintain the customer database. Will prepare sales reports. Will provide high level of customer service, participate in company events, stay on top of account statements and be a team player. 3-5 years experience is sales of customer service, good communication skills, accounting skills and MS Office skills.

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South Dublin Banking Customer Service Roles

Your new company

Is customer service your passion? Do you want to work for a company that will allow you to grow and develop your career? One of the UK and Ireland largest banks is now recruiting for a customer service representative, based in locations around South Dublin.

Your new role

In your new role you will be a key link between the bank and its customers. In a huge market with a big customer base, you will be responsible for ensuring all customer queries are dealt with in friendly and professional manner. Your day will involve assisting in-branch customers with their relevant banking queries.

What you'll need to succeed

In your new role you will be a key link between the bank and its customers. In a huge market with a big customer base, you will be responsible for ensuring all customer queries are dealt with in friendly and professional manner. Your day will involve assisting customers with their relevant banking queries.

What you'll get in return

This role is an amazing opportunity for you to gain experience within the banking sector and begin your career within the field. You will be provided with training when you start the new role and opportunities to upskill and progress over the course of your placement. You will be working 37 hours per week, and you will be paid weekly by Hays at a rate of €13.21 per hour. Some of these positions may require you to work shift.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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Can you keep your checkbook balanced?
Have excellent customer skills?
Do you come to the workplace with a sense of humor and patience when things get weird?
Are you looking for a job?

The Mercer County Mental Health Association is hiring for the position of Repayee Associate. This position requires superior math skills, the ability to deal with individuals with mental illness with patience, professionalism and compassion. If you can help out as we build up our web presence, that would be helpful too. Position pays $10/hour with a $1 raise after 90 days. Benefits include vacation and sick time. Business causal atmosphere. We do not offer health insurance at this time. Looking to hire by September 15.

Please send resume or inquiry to email address above. No phone calls please.
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Customer Services Assistant Looking for a customer service position with lots of variety? We are looking for a Customer Service Assistant to join a busy customer service team on a 6-month temporary basis. Working in a small team, duties will include: * Processing sales orders * Checking sales orders * Producing delivery notes * Dealing with delivery enquiries * Placement of purchase orders * Confirming orders with customers * Handling customer service calls * Handling customer service enquiries * Invoicing * Picking and packing * General office duties to include opening and distributing of post and producing of labels A confident telephone manner, ability to multi-task and prioritise is required along with good IT skills. Previous customer service / administration experience would be beneficial but not essential, as training will be provided. Location: Ely Duration: 6 months Hours: Monday-Friday 37.5 hours per week Hourly rate/Salary: Negotiable Neaves & Neat Employment Services Ltd., are acting as an Employment Agency for this contract vacancy
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We would like the Customer Service Centre Advisor who applies to have previous Contact Centre experience and Council Tax, Residents Parking. Working from home is mandatory and their internet connection should be very good/ excellent (reliable). 1. JOB PURPOSE: To provide a welcoming courteous and helpful service to customers visiting the Customer Service Centre (CSC); confidentially dealing with complex queries primarily related to Council Tax, Housing Benefit, Housing Needs, Parking and Planning. Working within Council policies and procedures, the post holder will respond to customer enquiries in a professional manner contributing towards the Department’s aims and objectives. 1. DESCRIPTION OF DUTIES: · Answering queries from residents and other customer groups, proving a high quality and accurate service, meeting agreed performance standards. To be fully conversant with all legislative or statutory provisions and the Council’s key policies, processes and procedures across a range of services and able to explain these to customers in plain English and without technical jargon. * To act in a meet and greet role covering self service area and main reception as required. Signposting customers to relevant services or self service area (where applicable). * To provide coaching and guidance to customers using online services. * Verify documents in accordance with agreed procedures. * Responding positively to enquiries made by customers, dealing with difficult or sensitive enquiries and complaints in a tactful and diplomatic manner. * Give unwelcome information in a balanced way, explaining why it’s not possible to fulfil the customer’s request or expectation. Help the customers to consider alternative course of action where appropriate. * To be vigilant and aware of what is happening in the CSC and liaise closely with the security presence when necessary. * Enabling customers to access services using a variety of communication methods e.g. British Sign Language video link and language interpreters * To be knowledgeable of both internal and external support the Local Authority has to offer (such as Social Services and Citizens Advice Bureau). * To work within the Council’s financial regulations and audit requirements when taking payments * To comply with the Councils Health and Safety Policy * Participate in local service development, keeping abreast of changes and developments in services * Working with manual computerised systems, the post holder will at all times, need to be fully aware of responsibilities under the Data Protection Act 2018 for the security, accuracy and relevance of personal data held on such systems. Qualifications Essential: * 5 GCSEs A-C grades or equivalent Desirable: * Customer Service qualification Skills; Experience and Attitude Essential: * Experience of working in a busy and complex customer focussed environment where interpersonal communications and query resolution has been key * High level of IT competency in standard MS Office applications with the ability to demonstrate aptitude to learn how to use other systems confidently * Ability to embrace new challenges and adapt to change * Ability to present and record information in a clear and structured way. * Flexibility around working hours to ensure continuity of service * Ability to work under minimum supervision and resolve issues with customers in a calm and professional manner while ensuring that Council policy and statutory processes are adhered to. * Experience of using one or more of the following systems, CIVICA Revenues and Benefits, Capita Open Housing (IBS), SI-DEM Conduent Parking system. * To represent RBKC by wearing the Council Uniform. * Awareness of the Data Protection Act 2018 Desirable: * Experience of working with or supporting vulnerable adults. * Experience of supporting customers to develop their IT skills such as using online application forms
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