Found 402 Customer Service/ Call Centre Jobs

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Description:

The purpose of this role is to interface directly with the external & internal customer, delivering a world class service. Through exceeding on requirements outlined by the business unit and the customer agreements.

Responsibilities

Booking & Scheduling:

Booking quoted reactive jobs with external customers, coordinating part deliveries with supply including:

Setting up new vendors

Arranging for subcontractor's work

Order processing

Return visits:

Review awaiting parts and plan return visits for engineers

Chase parts from suppliers

Review of open work orders and chasing technicians

Contract Specific requirements:

Carry out tasks for certain key accounts as requested by the business in line with role and responsibilities

Assisting with quotations as required

Dealing with adhoc requirements as requested

General administration:

Processing customer documentation

Office Management & Reporting/Forecasting

Labour & Expense for the Field

Goods In

Manage request for booking of rooms and buffets

Knowledge & Skills:

SAP & FX experience desirable

Experience in working in a team to achieve common goals and SLA'S

Computer literate, good telephone manner

Ability to work collaboratively in a team environment

Ability to follow business processes and tasks

Ability to handle problems through to completion and understand impacts

Ability to remain calm under pressure

Ability to organize multiple tasks simultaneously

Determination to exceed customer expectations

Good communication, both verbal and written

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Few companies can change the world; we are one. As a company driven by ideas, we rely on the ingenuity, diversity and commitment of our people to help us make cities greener, people more secure and travel more efficient.   At UTC we do the big things that others cannot.  We are a business that ranks amongst the world’s most respected and innovative companies, employing circa 200,000 people globally, with net sales in the region of $60B. United Technologies Corporation are now looking to recruit a talented and resourceful Project Manager to lead the set up and implementation of HR Shared Services (HRSS) functions within our Aerospace organisations, in the UK and Europe.   This is initially for a 24 month contract and we are flexible on location. Reporting to the Senior Director HR, EMEA HR Shared Services, the primary focus will be to support the HRSS organisation, managing detailed project plans, and ensuring the successful coordination of activities, which will require working with teams across the wider global United Technologies Aerospace and Corporate structure. As Project Manager, you may manage multiple projects with significant scope and complexity, whilst maintaining communication with the HR Technology organization to stay aligned with the Digital Roadmap. You will already possess a successful project management background and specific expertise within HR Shared Services.  Candidates will ideally have previous experience working with global cloud-based HR systems, preferably Workday, and a proven track record of delivering complex projects related to telephony, case management, HR Portal and user experience in a global environment.  Applicants will be able demonstrate a high degree of numerical/ data competency alongside excellent relationship building and stakeholder management skills.  You will be adept at working within a large, complex multinational organisation, and be energised by the high paced environment that you will work in at UTC, enjoying the challenges of project management whilst juggling competing priorities. We welcome applications from talented HR Project Managers, HR Shared Services Managers and HRSS Implementation Managers who are looking for a new challenge and seek a fantastic career opportunity within United Technologies Corporation. UTC is an Equal Opportunity Employer Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback.  We will however contact you should we select you to attend an interview.  Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful
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My client, a major technology company are looking for someone with exceptional customer service experience for the Technical centre briefing coordinator position Typical Day: Support a consistent, high quality experience for technical centre Events • The role requires the Technical centre briefing coordinator to work closely with the technical centre Director and Architects, Sales Teams and customers to prepare for and deliver the pipeline of Briefings. Duties include: • Qualifying and approving new briefing requests. • Organising briefing calls with the technical centre Architects and the sales teams and customers • Working with the Sales team to ensure the agenda and content are finalised in good time. • Ensuring feedback is completed • Organise logistical requirements, i.e. catering, security passes, etc. • Provide on-the-day Briefing support including Centre / Briefing Room set-up • Welcoming Customers/Partners/Account Teams/Speakers • Be ever-present in the Briefing Centre for questions/support on logistics and arrangements • Manage support teams to ensure every Briefing delivers a first-class experience (catering, facilities, AV, cleaning) • Daily update of briefing evaluations and speaker metrics for weekly reporting • Collate briefing feedback, consolidate and feedback to the Account Teams and Speakers • Manage TC CRM tool • Manage customer logistical support if required (i.e. recommendations for hotels, travel, dinner arrangements). • Track and control facility maintenance and logging of issues • Raise purchase orders for Centre as required • Prioritise a digital experience over physical experience by keeping up to date with innovative customer experiences
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  • £8.27/hour Additional benefits
Adecco are working in partnership with a market leading client that is looking to recruit experienced inbound customer service advisors. The ideal candidates will have experience in providing Sales & Customer Services to end-user consumers, be confident and target orientated individuals who enjoy dealing with customers and offering unrivalled customer service. In return they can expect a forward thinking culture and progressive environment with stylish on site facilities, excellent rates of pay, and long term career prospects. Located in purpose built offices and a modern contact centre facility 1.5 miles from the junction of A19 / A1231, easily accessible by public transport. Responsibilities and duties of this position include: • Operative effectively with in call centre environment • Receive inbound calls from new and existing customers • Provide a warm and friendly point of contact • Build an instant rapport with customers • Understand the nature of the enquiry • Provide excellent customer service • Communicate the benefits of products & services • Accurate record keeping and data entry Essential Skills & Experience • Working within a call centre environment • Knowledge of a selling products or services • Ability to work to targets • I.T literate and competent • Maintaining high standards of professionalism • Presenting a friendly & polite manner • Consistent delivery of quality & attention to detail • Enthusiasm for customer service & satisfaction Our client opening hours are 8am-10pm Monday to Friday, 8am-6pm on Saturdays and 9am-5pm on a Sunday’s therefore full flexibility is required round these hours. You will be working full time on a flexible shift pattern. There is also an opportunity for this role to be made permanent. For more information or to arrange an interview contact us today. The Adecco Group UK & Ireland is an equal opportunities employer Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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  • £25000 - £26000/annum Benefits
French Speaking Customer Service Executive 6 - Month fixed term contract Salary - up to £26,000 Per annum Conrad Finance are currently looking for an experienced French speaking Customer Service Executive to join their clients technical team based on the outskirts of Brentwood on a 6 month fixed term contract The successful candidate will be fluent in French and the English language, will have previous experience in Customer Service along with clear communications skills. Responsibilities: •Provide an exceptional client experience in every interaction. •Provide insightful advice and direct support to clients in need. •Diagnoses of issues and provide resolution with teaching and guidance. •Researches and resolves billing or payment issues. •Making decisions on whether to escalate or how to address issues •Make sure the client is happy to continue to utilise the program / services. •Identifies and presents out of the box ideas and changes to other Customer Service Executives and Leaders that will ensure this program is second to none. Skills: •Confident over the phone or on video chat •Comfortable with twitter, email, text, or any written form •Knowledgeable and can demonstrate creative solutions •Strong customer service, interpersonal and relationship-building skills To find out more about this excellent opportunity please contact Stuart at Conrad Finance
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Job Title: Market Research Advisors Job Type: Temporary Industry: Customer Service/Sales/B2B/Telemarketing Location: Stockport Salary: £7.38-£7.83 an hour - Start date Monday 14th January 2019 Are you looking for a new Customer Service opportunity? Are you looking for a role where you don’t have to work late nights or weekends? Are you looking to work for a company who really recognises and rewards success within their customer service team? Are you looking for a customer service role where you are working on behalf of well established brands? Are you looking for a service role with a work/life balance? Then this is the job for you! As a Market Researcher we are looking for individuals who are customer focused, enjoys working in a target driven environment and has worked in a market research environment previously. As this role is phone based, you will need to be an excellent communicator, with the ability to effectively question customers in order to establish their needs. This role offers a great working environment with regular incentives, providing a great opportunity for someone looking to enhance their telephone skills further The Job: * Working on behalf of prestigious blue chip brands * You will conducting surveys over the phone with a variety of clients- often involving calls than can vary in length massively * You will be working in a Business to Business environment dealing with high level contacts * You will be calling companies to discuss a variety of products and services- conducting a thorough fact find Hours of work: We have a number of different F/T and P/T shifts available working on a 6 week project * 9am-3pm Monday to Friday plus 3 Saturdays * 3pm-8pm Monday to Friday plus 3 Saturdays * 9am-1pm Monday to Friday plus 3 Saturdays * 1pm-8pm Monday to Friday plus 3 Saturdays Benefits: * Great working environment * Regular weekly and monthly incentives * Newly refurbished building - state of the art call centre * Dedicated training Have you got the following experience or skills? * Previous customer service experience * Ideally phone based sales experience * Ability to question effectively in order to identify a client’s needs * Although this is not a sales role, the client requires customer focused staff with excellent communication skills * A passion for exceeding targets Then we want to hear from you! Please apply online now…. Keywords: Customer Service, Customer Service Executive, Sales Executive, Sales Advisor, Telesales, Telemarketing, Appointment Making, Internal Sales Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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ARC are currently recruiting for an experienced Resident Liaison Officer with excellent face to face customer service and care skills in the North London area. Initially for a period of 7 months but could go long term. We are currently working with a large Social Housing company to recruit a successful and proactive Resident Liaison Officer to join their team on a temp-perm basis working on Social Housing completing planned works on bathroom replacement work. The successful candidate must have a proven ability to develop positive relationships with housing residents in order to provide information and support during refurbishment, maintenance and major works programmes. They will be dealing with resolving complaints and dealing effectively with queries quickly and efficiently during the course of the works being carried out on their home and previous experience working on social housing projects in a similar role is preferred. Duties will include – • Meeting with tenants in their homes to advise them of the work is being carried out ie kitchen refurbishment. • Act as the main point of contact and deal with any problems/queries that tenant may have. • Liaise with the relevant housing associations and establish good working relationships and practices with them. • Visiting void houses that are being refurbished with potential tenants • Attending meetings to advise tenants of works being carried out. • Monitor customer satisfactions and complaints and resolve any potential issues • All related administration Driving licence not essential. Please call Lauren on (Apply online only) or apply via the link
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Job title: Part Time Customer Service Consultant Location: Newport Salary: £8.17 ph Type: 3 month Fixed Term Contract Hours: Monday – Sunday working 4 days per week, 4 hours a day between 0800 – 1300 Are you looking for part time work within Customer Service? Do you have previous Customer Service? Do you have a great work ethic and want to always do your best? About the role: As a Customer Service Consultant, you will need to deliver excellent customer service by offering advice and information to customers over the phone and email. Due to the environment, we expect you to meet high standards for quality and quantity and work in a systematic, methodical and orderly way. The role would require you to use your initiative and manage your workload efficiently and in an organised manner. You will be responsible for managing each customer. Key Responsibilities: * Use initiative and questioning when dealing with complex situations * To be responsible and take ownership of customers’ accounts * Taking ownership of leaving relevant notes/ updating the systems. * Navigate around various systems Skills/Knowledge Requirements: * Excellent telephone manner/ Soft Skills * Excellent communication skills * Able to work well within a team environment and able to use own initiative * Adaptability / flexibility * IT literate – Ability to learn new systems quickly * Enthusiasm * Forward thinking attitude * Upholds ethics and values * Demonstrates integrity * Arrive punctually for work * Demonstrates a rapid understanding of newly presented information * Demonstrates commitment to the organisation * Maintains a positive outlook at work ContactCORP are acting as an employment agency in regards to this role
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Role: Customer Retention Adviser (contract starting 7th Jan and ending at the end of July) Location: Tunbridge Wells Salary: £19,000 Hours: Mon - Fri 40 hours per week An educational client in Tunbridge Wells are looking for a customer retention adviser on a 7 month contract to help manage a retention campaign. Your role will involve collecting and recording customer data, preparing quotes, keeping records up to date, dealing with customer enquiries via email and phone, dealing with complaints and working towards your own financial targets. If this role sounds of interest and you are happy to commit to a 7 month contract then please apply today or contact Vicki on (Apply online only)
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A vacancy has arisen for a full time Positive Starts Officer to join the Customer Support Team at Trafford Housing Trust until January 2020. The Customer Support Team consists of specialist officers who provide financial inclusion support by assisting customers to reduce debt and maximize their income by providing debt, budgeting, energy efficiency, access to grants and benefit advice. We begin this advice and support before a customer moves into their home by completing comprehensive pre tenancy financial and support need assessments, Universal Credit, housing and council tax benefit applications, and by applying for grants to ensure the customer has everything they need to move into their new home. We are now looking for a Positive Starts Officer who will work with the team to ensure customers have the best possible start in their new home and achieve the team aim of helping customers to sustain their homes, get just decisions and become free from poverty. The post holder will have a good base knowledge of financial capability, money and benefit advice and excellent interpersonal skills. Experience of working in a fast paced, demanding environment is essential. The post holder will be a highly organised, responsive and self-motivated individual. Given the sensitive nature of the role, qualities such as empathy and patience are essential as are the abilities to adapt to the needs of the customer and offer to a supportive approach. The ability to build a rapport with customers, colleagues and external agencies is also key. Primary Responsibilities * Carrying out pre tenancy financial assessments with all new customers * Offering advice and ongoing support around financial capability, savings and * Assessing affordability of a property * Completing housing benefit and council tax support applications * Completing grant applications * Signposting to specialist services both internally and externally * Liaising with HOST and Housing Officers * Managing a caseload of financial capability Essential Criteria * Excellent IT skills * Proven knowledge of welfare benefits, budgeting, and financial capability * High level of emotional intelligence/ interpersonal skills * Excellent organisational and time management skills * Excellent customer service skills More about the Trust The Trust is committed to recruiting a diverse workforce and we aim to ensure that we are an accessible and inclusive workplace for all. The Trust has a flexible working approach to ensure that staff can achieve an excellent work-life balance. Deadline for applications: 12pm 11th January 2018 This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email
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