Found 7 Customer Service/ Call Centre Jobs

Monitoring and Projects Lead - Freight - Shipping - Logistics Industry
Contract
£300-375
Canary Wharf, London

Contract - Monitoring and Projects Lead - Freight - Shipping - Logistics - Canary Wharf - London

My client is a well-known freight and logistics company who are looking to expand their team with an experienced monitoring and projects lead. This is an initial 6 month contract with view to extend. As part of this team you will manage and lead ongoing monitoring and projects functions.

Responsibilities will include:

• Review of ongoing project
• Review of project milestones and outputs
• Lead remediation project analysts and ensure agreed deadlines are met of project milestones
• Day to day management of remediation team
• Perform 2nd level checks and act as quality assurance

Essential Skills

• Previous experience as a monitoring and projects lead specifically within the freight, shipping or logistics industry
• Knowledge of FSA regulations, AML (anti money laundering), UK Bribery Act
• Understanding of KYC (know your counterpart) and sanction restrictions

The rate available for this position is between £300-375/day for a 6 month contract with view to extend further.

Please apply today with an up to date version of your CV

Account Reconciliation Processor

Description:

• Responsible for researching and identifying issues within multiple computerized internal systems applications to reconcile credit balances on accounts for all lines of business.

• Determine disposition and resolve credit balances.

• Reconcile accounts to zero balance.

• Responsible for maintaining liaison between hospital and clinic locations, health plan insurance companies, and other depts. within the organization..

Top Daily Responsibilities:

• Researches and follows up on all patient and insurance credit balance accounts for all lines of business in order to resolve accounts to a zero balance and provide excellent and compliant customer service to patients, institutional, and government payers including Medicare, and MediCal.

• Identifies and reconciles accounts so that if necessary they can be escheated to the state to comply with regulatory requirements.

• Reviews HealthConnect (EPIC) work queues or reports to determine proper course of action for credit balance resolution by preparing or reversing adjustments, initiating refund requests, reversing charges and requesting transfers, if applicable.

• Analyzes explanation of benefits, attorney, insurance and other confidential documentation, including patient statements as part of account resolution.

• Discusses credit balances and refunds with attorneys and insurance adjusters who represent patients and/or institutional and government payers, including Medicare, and MediCal,

• Follows up with written correspondence as needed with attorneys, and institutional payer representatives.

• Identifies trends and root causes in undistributed payments and recommends solutions to PFS management, NCAL and SCAL Revenue Cycle management, and TPMG and SCPMG management, and regulatory compliance staff, in order to prevent future occurrences and ensure compliant actions by the organization.

• Analyzes Explanation of Benefits (EOBs), and remittance advices, and posts refund adjustments to the appropriate accounts consistent with internal Policies and PFS reimbursement guidelines and contracts.

• Compiles documentation for submission to Accounts Payable that supports refund processing and ensures compliant actions and superior customer service.

Requirements:

• HS/GED required, AA degree in business or certification in health or other insurance billing or collections issued by an accredited learning institution preferred.

• Minimum 3 years of overall experience.

• One (1) year of collector experience performing outbound insurance balance follow-up and resolution (not just inbound calls), using knowledge of debit balances, credit balances, cash transactions, and experience reconciling accounts to a zero balance.

• Demonstrated Computer Agility (tested) which includes being proficient in PC Windows based environment, and an ability to use Word and Excel formulas, sorting, and other common functions (minimum test score required). An ability to use Excel functions such as match, sumif, vlookup, and other data analysis spreadsheet functions as needed

• Demonstrated experience reconciling accounts to a zero balance, including all debit and credit balances, with a basic understanding of accounting transactions.

• Ability to effectively communicate account circumstances and/or root causes to ASU management and PFS staff.

• Demonstrated knowledge of Federal Fair Debt and Collections Act, HIPAA, NAIC.

• Demonstrated knowledge of reimbursement practices by all lines of business that PFS handles (eg,Medicare, MediCal,Commercial, Workers Compensation, Self-Funded, etc.).

• Understanding of contractual allowances, capitation reimbursement, administrative adjustments and basic medical terms.

• Strong interpersonal, verbal and written communication skills.

• Successfully pass 10 key by touch test with minimum passing score of 5,000 gross keystrokes per hour.

• Ability to perform basic mathematical computations and succinctly describe the analysis performed.

• Ability to sit for long period of time.

• Ability to use general office equipment including telephone, fax, copier.

• Ability to work well in a team environment and within the Labor Management Partnership guidelines and effectively participate in Unit Based Teams

Green Business Fund Co-ordinator

Six month contract running from 1 September 2017 to 28 February 2018.

Closing date: 30 August 2017

This position is a six-month contract for a Green Business Fund Co-ordinator in the Carbon Trust customer centre and communications team in London. The role is to work as a dedicated member of a team on a project aimed at reducing energy costs in small and medium sized businesses in Great Britain, called the Green Business Fund. This project is a major opportunity to save British businesses millions of pounds from their energy bills and avoid millions of tonnes of carbon going into the atmosphere, and is supported by a significant marketing campaign.

The Green Business Fund Co-ordinator will handle enquiries that come in to the Carbon Trust via phone, email, webchat and event forms about the opportunity for them to work with the Carbon Trust and take advantage of the scheme.

About us

The Carbon Trust's mission is to accelerate the move to a sustainable, low carbon economy. We are independent experts on carbon reduction and resource efficiency, who reinvest surpluses from group commercial activities into our mission. We partner many leading organisations around the world, helping them contribute to and benefit from a more sustainable future.

We advise businesses, governments and the public sector on their opportunities in a sustainable low carbon world as well as design and manage complex projects that overcome barriers and deliver real results. We also provide independent services that recognise achievements in sustainability and have helped hundreds of businesses improve the way they work.

The Co-ordinator's remit will be;

• Promoting the Green Business Fund opportunity on the phone and email to enquirers and trying to convert their initial interest to a tangible outcome e.g. an application to receive a free energy saving survey, or energy efficient equipment procurement advice, or for the funding of up to £5,000 for energy efficient equipment that is available to them
• Capturing these enquiries as opportunities where appropriate into our Microsoft Dynamics CRM system
• Handling all inbound enquiries into the Carbon Trust regarding the scheme and fielding them appropriately to the relevant person internally
• Reporting back to the marketing team on numbers of enquiries per day/week/month and showing how these have been dealt with/allocated
• Helping to point enquirers to the series of training workshops held across Great Britain - aimed at very small SMEs.
• Helping to organise these training workshops and support marketing where necessary.

Salary & Benefits

We offer a competitive salary for this permanent role and a performance based bonus scheme. Hours are 37.5 per week with 28 days paid holiday plus bank holidays, a pension scheme and an opportunity to join our employee partnership scheme.

Our office is close to both Blackfriars and Waterloo station and we offer gym membership either on site or subsidised, travel card loans, a cycle to work scheme, childcare vouchers, company away days and a 24-hour Employee Assistance Helpline.

Joining the Carbon Trust provides an opportunity to work alongside some of the leading practitioners in the low carbon arena so if you are excited by this opportunity and would like to join us please follow the link to our application page.

We are an equal opportunities employer, have a diverse workforce and make our decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies or publications.

Incident Manager/Customer Services Manager/HTOM Networking ITIL Banking - French and English Speaker

Skills & experience

- 3-4 years in Service Providers industry

- Service Support/Delivery Management

- ITIL familiarity

- Good understanding of Networking Systems

- Banking industry

- Excellent verbal and written communication skills

- Negotiation skills

- Fluency in English and French

- Strong relationship building skills

- Excellent Organisational skills

- Ability to manage multiple work streams

- Ability to deal with critical issues and facilitate resolution

- Autonomous, team-player, flexible and self-driven

- Focused on customer satisfaction

Good to Have

- CCNA certification or higher

- ITIL foundation certified

Role

Our client provides on-going support services to major customers based in France.

The role is to be the customer's first point of contact for support issues and escalations, working with all concerned parties to manage communication, expectations, and driving resolutions to ensure customer satisfaction.

Key Tasks

- Support delivery of Technical Services programs to major accounts

- Ensure follow-up and closure of critical problems with large strategic customers

- Monitor status of new customer service requests (cases) pushing through to resolution

- Regularly work with customer and internal teams in a coordinated fashion to ensure problem resolution

- Maintain relationship with customer during problem resolution

- Co-ordinates root cause analysis

- Drive and maintain and on-going relationship with key customer contacts

- Administration functions, analysis & documentation of certain project aspects

Client

Our final client is a world leading networking company providing hardware, software and services. The have a strong collaborative and empowering culture. They are looking for somebody who with the potential to join their organisation in the long-term and shares their values of customer focus, innovation and team working.

For a full breakdown of the project details and position deliverables please send the latest version of your CV or call Brendan with you questions.

Data Analyst

Do you have strengths in information management as well as customer service? If so, consider this role where you will provide data management, analysis and application support, assist in the implementation of the Ministry of Natural Resources and Forestry, Information Coordination Section's data technology requirements, and support the implementation of the Regional Operations Division's information technology applications.

What can I expect to do in this role?

You will:
. process registrations received via alternate service delivery channels
. monitor email/telephone submissions and inquiries from the public
. consult with staff and clients to determine needs for web-based products and services
. review, develop, design and recommend content for posting on website
. coordinate/maintain Intranet websites
. support the divisional implementation of resource management IT solutions
. act as technical data custodian for several information systems
. provide advice and technical support on web-based applications
. coordinate the collection and presentation of tabular and spatial data in support of Section needs and projects

Location: Peterborough

How do I qualify?

Information Technology knowledge:

You have knowledge of computer hardware, software, communications systems, operating systems, database systems, network systems and web publishing.
You have knowledge of information management concepts, policies, procedures, and planning processes, to manage and analyze data and respond to inquiries according to established procedures.
You have knowledge of GIS application, concepts and product development.
You have proven ability to apply standards for data collection, integration, conversion, manipulation, storage and maintenance.

Communication skills:

You have customer service skills to field email and telephone submissions and inquiries from the public.
You have the ability to consult with staff on information requirements, prepare documentation and procedures, provide training, develop presentations and explain recommended course of action.
You have interpersonal skills to work within a multi-disciplinary team environment, with ability to tactfully manage competing demands.

Reasoning and Analytical thinking skills:

You have the ability to interpret and apply knowledge of relevant resource management legislation, regulation, policies, directives and guidelines to ensure the proper guidance, advice, management, maintenance, use, presentation and security of data, information and information products for clients.
You have tactical analytical and problem-solving skills to provide timely, effective, and efficient technical support.
You have reasoning and problem-solving skills to coordinate analysis and development of data management systems to meet client requirements and increase efficiency.

Salary Range: $1,225.36 - $1,447.55 per week
Additional information:

• 1 Temporary - Seasonal, duration up to 10 months, Peterborough, East Region

Please apply online, only, by Thursday, August 24, 2017. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario's Human Rights Code.