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At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead so we are always looking for better and smarter ways to work. The job is based in a Customer Services area. This could include Kirklees Direct, the Contact Centre for Kirklees Council or the Customer Service Centres. Customer Services works on behalf of a number of Council Services. The job of Customer Service Officer is to provide a first class customer service to colleagues within the Council and external customers of Kirklees Council, handling customer enquires face to face, over the telephone, internet or email, giving information and resolving queries. Must have excellent telephone customer service skills with proven experience preferably in a contact centre environment. Also have competent computer and keyboard skills and be a good team player.\ £10.14 per hour PAYE / £12.76 per hour umbrella PAYE
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  • £20000 - £22000/annum 20K basic + bonus
MATERNITY LEAVE CUSTOMER SERVICE SUPPORT/ADMIN – BEDFORD – 20K + bonus • Want to become part of a growing organisation of which you can contribute to the success? • Would you like to work for an organisation who is known for their great products? • Are you looking to work within a team where everybody feels that this is their employer of choice? We are looking for an experienced Customer Service/Administrator to join an exciting, well established organisation in Bedford. Working Monday – Friday 37.5 hours per week. Maternity leave cover and should therefore be available immediately or with a limited notice period Daily duties are likely to involve the following:- • Accurate, fast input of customer orders in a timely manner • Ensuring that any customer enquires managed by email are responded accordingly • Working as part of a team to ensure all deadlines are met • Paying attention to detail and questioning any unusual quantities What we need from you:- • Consistent employment history of working within an office environment dealing with customer service/data entry input • A great personality to fit within the team/company • Flexible attitude • Working knowledge of Word & Excel So, if you are interested and want a fabulous opportunity, please apply immediately with your cv. Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of cv’s we receive daily. However, your application will be reviewed within a two day working period. If you do not hear from us within this time, you have unfortunately been unsuccessful on this occasion. This vacancy is being advertised by M.A.S Resourcing who are acting as an employment agency / business
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MAIN PURPOSE OF JOB To provide an efficient and effective service to the residents of the Royal Borough and other customers ensuring the best customer care practices are adopted.Dealing specifically with customer enquiries in the Customer Services Centre and in the Call Centre on a wide range of parking issues including suspensions and parking enforcement. The post holder will also be responsible for the suspending and lifting of suspensions on public pay and display bays and residents’ parking spaces.This includes applications for skip licences, temporary structures and plant and material licences. Working within the Road Traffic Act Legislation, Traffic Management Orders and the Council’s policies and procedures, the post holder will respond to customer enquiries in a professional and equitable manner contributing towards the Department’s overall parking policy aims. JOB ACTIVITIES 1. Respond positively to enquiries and complaints made by customers in the Customer Services Centre ensuring that the best customer care practices are adopted at all times.Dealing with difficult customers in a tactful and diplomatic manner. 2. Undertake telephone duties in the Call Centre giving accurate advice to customers on a wide range of parking issues, ensuring that all calls are responded to politely by giving the appropriate greeting including the post holder’s name. 3. To ensure that the best use is made of manual and computer systems in place within the Department and Section.Identify and suggest enhancements to existing systems as means of improving efficiency. 4. Working within the Council’s financial regulations and audit requirements, take cash, credit card and cheque payments for dispensations, skip licences, temporary structure licences, plant and material licences and suspensions.This includes taking credit card payments by telephone. 5. Process applications from statutory bodies, private companies and the general public for parking suspensions, skip licences, temporary structures, plant and material licences. 6. Consider applications for refunds ensuring that financial procedures are adhered to ensuring that all systems are updated accordingly. 7. Working within the Council’s financial regulations and audit requirements, process credit and debit card payments in respect of suspensions, skip licences etc by fax and post. 8. Ensure that information on suspension requirements is given to the on-street Suspension Officers accurately and timely. 9. Assist with the supervision and training of new and inexperienced staff, providing support and sharing knowledge when required. 10. Keep abreast of changes and developments in parking related issues.Participate in local software development and assist with the training of less experienced staff in use of computer software applications. 11. The post holder is required to participate in a section rota undertaking the whole cross-section of duties covering the Customer Services Centre, Call Centre and Suspensions. The content of the job description may be amended to reflect changes to service delivery, legislation and policy Experience ·Working in an Enforcement environment (D) ·Demonstrable use of IT on a daily basis (E) ·Working with the minimum of supervision and as part of a team (E) ·Working in a pressurised frontline Customer Services environment (E) ·Cash and credit/debit card transactions (D) Skills Required ·Ability to work in a pressurised environment and achieve deadlines ·Ability to maintain high levels of motivation and attention to details ·Ability to embrace new challenges and adapt to change ·Ability to deal with difficult and often angry or abusive members of the public over the telephone and in person, in a calm and professional manner ·Ability to learn quickly ·Ability to work in an organised and methodical fashion ·Ability to work flexibly
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  • £8.21 - £8.46/hour weekly pay
Customer Service Representative Middleton Salary: £8.21 an hour rising to £8.46 after 12 weeks Hours: Monday to Friday, 8am - 4pm Start dates in November Contract until January 2020 with opportunities of a permanent contract Keen to represent a global brand? Want an opportunity to get your foot in the door with a prestige on-line retailer? Want to work for a company that rewards hard work and commitment? Maybe you need a new role that provides a work life balance? The rewards: * Fantastic working environment * Discounted food onsite * Free parking * Everyday is dress down day * Fantastic shifts, No weekend or late evenings * Opportunity for a permanent contract * Weekly pay, so you'll always have a good cash flow * 28 days holiday per year * Dedicated consultant at Search Consultancy to help you along your career development The Job: * As a customer service representative you will be the first point of contact for all queries via phone * Dealing with a high volume of inbound calls dealing with mainly order enquiries * Ability to capture customer information efficiently and accurately * Having an excellent understanding of the services in order to provide customers with highest level of service * You may be expected to make outbound calls in response to customer queries and will be expected to investigate queries and complaints when they arise * Providing a world class customer service * Ability to communicate effectively at all levels A few things you'll need as a Customer Service Representative … * Exceptional IT skills and accuracy of logging information * Excellent attention to detail * Confident communicator * Previous experience of delivering exceptional customer service * Ability to empathise with the customer * Great team player * Problem-solving skills and the ability to take ownership over each customer query * Ability to work under pressure in a fast-paced environment The essentials… * Must be able to provide references for the last 12 months * Must be able to pass a DBS check Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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  • £10.11/hour Enhanced rates up to £33.67 per hou
Location: Liverpool Short term assignment - covering Christmas and New Year. Pay Rate: £10.11 per hour & £1 per hour bonus. EARN £££££'s!! Want to earn extra money for Christmas? Potential earnings are incredible! Mon - Sat after 9pm - £13.45 per hour, between £20.22 - £23.56 Sundays. Bank holidays £25.28, after 9pm £28.61 Xmas Day £30.33, after 9pm £33.67 On top of this an additional £1 per hour is payable after the end of the assignment in January for every hour worked up to 37.5 hrs per week (excluding BH and Xmas day) About the job: Customers are at the heart of the business and delivering outstanding customer service is our number one priority. Do you have the ability to cope under pressure and still provide a first-rate customer experience? MANPOWER requires Customer Service Advisors to answer a combination of short length incoming calls; including 999 calls, which involves transferring to the appropriate emergency authority. Call centre experience is not essential as full Training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following: A professional, can-do attitude A willingness to apply yourself during your training and into your future career Confident use of a keyboard An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures. We have a part time shift available working 25 hours paid a week. Flexibility is required within 18:00- 0500. Full training provided. What are you waiting for? Apply for this job here
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  • £10.11/hour Enhanced rates up to £33.67 per hour
Location: Bangor Short term assignment - covering Christmas and New Year. Pay Rate: £ 10.11 per hour & £1 per hour bonus. EARN £££££'s!! Want to earn extra money for Christmas? Potential earnings are incredible! Mon - Sat after 9pm - £13.45 per hour, between £20.22 - £23.56 Sundays. Bank holidays £25.28, after 9pm £28.61 Xmas Day £30.33, after 9pm £33.67 On top of this an additional £1 per hour is payable after the end of the assignment in January for every hour worked up to 37.5 hrs per week (excluding BH and Xmas day) About the job: Customers are at the heart of the business and delivering outstanding customer service is our number one priority. Do you have the ability to cope under pressure and still provide a first-rate customer experience? MANPOWER requires Customer Service Advisors to answer a combination of short length incoming calls; including 999 calls, which involves transferring to the appropriate emergency authority. Call centre experience is not essential as full Training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following: A professional, can-do attitude A willingness to apply yourself during your training and into your future career Confident use of a keyboard An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures. We have a part time shift available working 25 hours paid a week. Flexibility is required within 18:00- 0500. Full training provided. What are you waiting for? Apply for this job here
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Our client, one of the UK's largest suppliers of liquefied petroleum gas (LPG), are recruiting for a Customer Service Advisor to join their established team based in Fawley, Southampton. The position... * Working 37.5 hours Monday to Friday with weekly alternating shifts of (Apply online only) and (Apply online only) with one-hour lunch * Paying £9.00ph * Taking calls from customers and internal staff * Managing orders and customer accounts * Dealing with invoice queries * Minor invoice chasing to ensure accounts are bought up to date * Free parking * Potential this could become a permanent role * Working within a very experienced team with a wealth of knowledge and very positive atmosphere where everybody pulls together * Immediate start available What are we looking for from you? * Customer service experience an advantage * Must be hard working and resilient as peak times can be very busy * Computer skills an advantage but most work is carried out on in-house system for which full training will be provided * Good telephone manner and confident to take and make calls * A problem-solving mentality with customer satisfaction paramount at all times * On the job training with experienced Line Manager and long-term team members If you would like to be considered for this role then please send relevant CV. We look forward to hearing from you
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Customer Dispatch Advisor - Nottingham My award winning client is to be, and be recognised, as the number one home assistance company, providing effortless Customer service to 3m Customers by 2020 Short Summary of Job Role. Proactively monitor internal systems ensuring that all scheduled jobs are completed within the agreed appointment windows, any jeopardy jobs are managed and ensure timely communications to customers where changes are required. Work with members of the contact centre and field management teams to ensure that any priority appointment requirements are accommodated and effortless customer service is delivered. To be successful in this role you will need to have the following knowledge, skills and attributes: Essential: *Good communication, negotiating and influencing skills. *Attention to detail. *High level of customer service skills. *Confident in dealing with customers and conflict handling. *Ability to take ownership of issues to resolution. *Computer literate. Please if of Interest, apply within or contact Alfie directly on either (phone number removed) or (phone number removed). Due to a high volume of applications we are not always able to reply to all applications. If you have not received an update from us within 2 weeks then please accept this as an unsuccessful application. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
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Deutsch + Englischsprachiger Kundenserviceberater. Machen Sie mit bei dieser großartigen Gelegenheit, in Lissabon, Portugal, zu arbeiten. Dort arbeiten, wo andere Urlaub machen. Sie mögen warme Orte, Strände, schicke Clubs und viel Spaß? Arbeiten Sie für ein riesiges Unternehmen, das über 10000 Mitarbeiter aus 84 Nationalitäten hat und in 35 verschiedenen Sprachen arbeitet. Ein Unternehmen, das mit der Nominierung 2019 für die „Attraktion für junge Talente“ neunmal als bestes Unternehmen auf dem Markt ausgezeichnet wurde. Sie beraten gerne Kunden und helfen im Alltag? Sprechen Deutsch und Englisch? Dann ist das Ihr Ding. Dieser Job erfordert: Deutsch und Englisch in Wort und Schrift Viel Spaß beim Kundengespräch, Erfahrung im Kundenservice ist großartig, aber kein Muss. Wie sieht Ihr Job aus: Die Geschäftskunden unterschiedlich beraten, unterstützen, begleiten. Diene als Berater für Ihre Online-Werbestrategie. Die erstaunlich guten Benefits, die wir Ihnen anbieten: • befristeter, verlängerbarer Arbeitsvertrag mit einem Grundgehalt + leistungsabhängigem Bonus; • Erstvertrag mit einer Laufzeit von 12 Monaten • Abholung vom Flughafen und administrative Unterstützung bei Ihrer Registrierung in Portugal; • Erstattung der Erstflugkosten nach 9 Monaten erfolgreicher Integration; • Jährliches Hin- und Rückflugticket in Ihr Heimatland (innerhalb der EU); • Unterbringung in einer der Wohngemeinschaften unseres Unternehmens; • Kostenloser Portugiesischunterricht, Sportaktivitäten, Kochkurse und vieles mehr !! Gehalt Ohne Unterkunft: 1164,34 Euro brutto | monatlich Gehalt mit Unterkunft: 949,35 Euro brutto | monatlich inklusive Miete und Nebenkosten Interessieren Sie sich für dieses großartiges Unternehmen? Kontaktieren Sie uns und werden Sie Teil unserer Gruppe. Kathrin Asikainen Held Ich freue mich auf Sie German/ Germany/ DACH/Deutsch/Alemana/Aleman/Немски/Nemski
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German + English language, Customer Care Advisor. Join This great opportunity to work in Lissabon, Portugal, Working there where others enjoy there holidays. You like warm places, beaches, fancy clubs and having lots of fun? Work for a Huge company that has over 10000 employees from 84 nationalitys and works in 35 different languages. A company that won 9 times as the best on the Market of the nomination 2019 for the “young talents attraction”. You Love to advice customers and help the on a daily basic? You speak German and English? Then this is your Place to be. This Job requires: German and English language written and spoken Enjoy talking with customers, Customer Service experience is great but not a must. What your job will look like: Giving different advice to the business clients, supporting, guiding and advising them. Serve as a consultant for their online advertising strategy. The Amazing goodies we offer you: • Fixed-term, renewable employment contract with a base salary + performance based bonus; • Initial contract with a duration of 12 months • Airport pick-up and administrative assistance with your registration in Portugal; • Reimbursement of your initial flight expenses after 9 months of successful integration; • Yearly complementary two-way flight ticket back to your home country (within the EU); • Accommodation in one of our company’s shared apartments; • Free Portuguese lessons, sports activities, cooking lessons and much more!! Salary Without accommodation: 1164,34 Euro gross|month Salary with accommodation: 949.35 Euro gross|month including Rent and utility Are you interested to join this amazing company? Contact us and be a part of our Group. Kathrin Asikainen Held Hope to hear from you soon. English/England/Angielski/Ingles
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