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My client are a publishing and education company in Manchester. They are hiring for a new Customer Service Assistant within a call centre environment. - A hard working and highly motivated individual with excellent interpersonal skills - Excellent organisational skills ideally with a customer service or sales background - Digital skills including familiarity with Office products and mobile technologies - The post holder will need to work as equally alone or as part of a team. - The individual will need to work creatively and resolve problems effectively. - Pro-active, self starter - Exceptional communication skills both written and oral - Numerate - Attention to detail - Goal driven - Adaptable If you would like to apply please or for more information please send your C.V or call 02075327937. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis group of companies, the fourth largest staffing group in the world, (collectively referred to as the "Allegis Group"). TEKsystems, Aston Carter and Aerotek are trading names of Allegis Group Limited. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Statement available at (url removed) Please note when you give us your data, we will share it within Allegis Group and this involves the transfer of such data outside the European Economic Area, subject to the protections described in the Allegis Group Online Privacy Statement
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Your Opportunity: So, you are interested in working in a busy Finance team and are looking for a way in. You have a thirst for knowledge and are looking for a supportive environment where you can learn. Thinking on your feet comes naturally and you enjoy delivering a great customer experience. If this rings true, then this role could be for you. Working at the forefront of the finance team requires mental agility. Your Role: Our Finance Service Desk receives high volumes of enquiries from clients, suppliers and employees about a whole range of issues important to them. It’s a complex role that primarily deals with accounts payable and accounts receivable queries, so you’ll need to build strong working relationships to be successful. The ability to provide accurate guidance in a professional and timely manner is essential. Our people are our most important asset. The Milton Keynes office is a modern service centre which provides many of the central functions essential to making our business successful. You’ll find teams in Finance, HR, IT and Procurement to name just a few. Employees within those teams are encouraged to progress or even enjoy a complete change of direction. There’s a real buzz about the place and a genuine sense of camaraderie and collaboration. Location: Milton Keynes Permanent full-time / Permanent part-time Job Share Fixed-term full-time / Fixed-term part-time Monday – Friday shifts between 7am – 6pm 07.00-15.30 08.30 – 17.00 09.30 -18.00 (Full time must be able to work all shift patterns) Work from home available where business needs allow. Your professional experience: - You will need good experience of working in a customer focused environment, dealing with volume calls and enquiries. - You should be a team player with a calm and courteous manner and confident you can communicate professionally at all times. - A background in Finance, with an understanding of accounts payable and accounts receivable is essential. - Microsoft Office skills are a must
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Do you want to join an exciting, stimulating and supportive work environment? Do you want to become part of one of Europe’s fastest growing companies? We are looking for Customer Service Advisers to join a team of career-driven, hard working individuals and become part of the success. This position is based in the picturesque Skipton and is a great opportunity for those looking for that next career move. * Romanian or Polish language skills are particularly desirable for this vacancy* The ideal candidate will: ·Be experienced in customer service roles ·Have an excellent telephone manner ·Be able to listen to problems and find creative solutions ·Have a good amount of patience On a day to day basis you will be helping assisting customers with their queries, finding solutions to their problems and keeping up with the associated administration. Benefits include: ·Performance-based bonus scheme ·Competitive starting salary of £7.95 per hour with regular reviews ·Training and career development plan ·A chance to work with new and emerging technologies ·A secure position at a successful, growing, company Please note that you will be expected to work 1 in every 4 Saturdays on a 08.00 – 16.00 shift Headway Recruitment are a Bradford-based recruitment company specialising in office based positions. Headway Recruitment is acting as an Employment Agency in relation to this vacancy
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  • £102 - £103/day INSIDE IR35
CV Submission Deadline: 11:30am 26/04/2018 Client: Department for Education IR35 Status: Inside Job Description - Service Centre Advisor Purpose of the commission The post holders will be responsible for responding to queries coming into the Service Centre. • The service centre currently resolves 40k+ funding, data and system queries from over 3000 colleges and training providers per annum. • The service centre supports both 16-18 and adult provision across all programme areas. • The service centre is the first point of contact for email queries from citizens relating to adult provision. • The service centre supports a large number of business areas including the Apprenticeship Service. Activities for the new commission Deliver a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy, business applications and all other agreed Education and Skills Funding Agency activity. Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers. Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre. Accurately report progress on query resolution via Service Now. Support training providers to submit accurate and timely data and management information to the SFA and EFA which the Funding agencies use for all aspects of the business cycle. Key Responsibilities: Service Delivery Support providers (SFA and EFA) to submit accurate and timely data and management information to the Agency which the Agency uses for all aspects of the business cycle. Analyse, research and interrogate data and information from multiple sources to respond expertly to provider and employers enquiries on a wide range of topics within agreed service level agreements. Record accurately in sufficient detail, track and communicate responses to all enquiries received using appropriate IT systems. Skills and attributes Excellent verbal and written communication skills Experience within a face paced customer facing environment Enthusiastic and driven individual Willing to use own initiative Ability to translate policy into an operational context Able to work independently and as part of a team Strong IT skills CV Submission Deadline: 11:30am 26/04/2018
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Do you have experience working within a customer focused environment? Are you a confident communicator with a fantastic telephone manner? You will be working within the Customer Services team responsible for day to day customer enquiries, taking bookings, problem solving and generally providing excellent levels of customer service. Customer Service Representative Hours: 8.30am to 5.30pm, Monday - Friday Salary: £18,500 Pro rata The role is based in Luton, Bedfordshire This role will involve… * To handle telephone calls to the company and deal with customer enquiries effectively and efficiently * Order processing which includes dealing with orders received via telephone, email, fax or post * Liaising with internal departments and external suppliers * Effectively handling and resolving day to day issues identified internally and reported by customers. Understanding when to escalate a problem or enquiry. * General administration duties * Dealing with customer documentation * Preparing internal and customer reports as required on a weekly or monthly basis as per the customers’ requirements Personal skills and experience needed… * Attention to detail * Excellent interpersonal skills * Flexible and proactive attitude * Driven and positive * Commercial awareness * Excellent call handling skills * Excellent oral and written communication skills * Good at information seeking and handling * Excellent problem solving skills * Able to manage multiple tasks Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck! 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
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Customer Service Adviser needed for busy team based in High Wycombe Your new company Working for an established company based in High Wycombe our clients manufacture devices used by thousands of customers across the UK and are in need of a pro-active customer service adviser with fantastic organisational skills and good attention to detail. Your new role This is a Full Time position within a busy Customer Service Team working 8.30am - 5pm with a one hour lunch. The role is mainly focused on administration so you will need to be proactive, a quick learner and must be able to juggle several tasks at the same time. You will be responsible for interacting with customers via phone and email (both internal and external) and provide information in response to products or service enquiries. Additionally you will also: * Be responsible incoming phone calls from internal and external customers * Manage their customer service mailboxes and respond to customer service enquiries ensuring a quick and relevant follow up is provided * Provide administration support for customer accounts. * Work with field engineers and managers to easily aid support and resolution whilst out on the road * Liaising with other teams within the business, providing information and support on all levels * Actively promote products and service * Assist with post, scanning and general customer service administration duties What you'll need to succeed * Previous customer service experience is essential * The ability to multitask and manage workloads is very essential * A good working knowledge of both word and excel to an intermediate level preferred * Confident with new IT systems and able to adapt to new systems quickly * Excellent time management and communication skills What you'll get in return Working for this fantastic team where you will be one of 6 in the Customer Service team, you will receive a competitive salary of £19,500, 25 days annual leave and onsite parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Customer Liaison Assistant / Customer Service / Sales / £8.45ph - (£16,500pa) +Commission / Stirling / Scotland / Temp-Perm Our Client a World renowned medical technologies and health care marketing company, a specialist in critical care / Ostomy and wound care medical technologies and at the forefront of innovative design and new products coming into the market place. In essence our client has a positive impact on the lives of its patients and continues to invest in ground breaking products. We are looking for an office assistant to: As a Customer Service Liaison assistant you will be: Job Responsibilities: * Dealing with phone enquiries from patients and GP’s * Customer Service and Up-selling * Processing orders and data entry * General office administration * Taking inbound telephone calls Preferred Skills: * Previously worked in in a Health Centre / Hospital / Office * Good administrative skills in an office environment * PC literate * Excellent telephone etiquette * Excellent Time Management Skills Personal Attributes: * Excellent interpersonal skills * Compassionate personality * Caring Personality / Work well with Colleagues * Able to build rapport quickly * Ability to think on your feet quickly Salary, Hours and Benefits: * £8.45ph (£16,500pa) +Commission * Monday-Friday 09:00 to 17:00 * 37.5 hours per week * Temp-Perm To apply for the role of Customer Service Advisor, Customer liaison Assistant please apply to the post ASAP
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Customer Service Representative £25k per annum 6 month FTC Shift work required- (8:30am-5:30pm) or (4pm-11pm) A global pioneer in high end auctions, who have dominated their market for over 30 years, are seeking a Customer Support Representative to join their team ASAP on a 6 month FTC basis. The company have been recognised by the Sunday Times as One to Recognise and for the last two years their business has grown year-on-year. The role is located a stone throw from London Bridge station and is based in contemporary, vibrant offices. The role is working as part of a friendly, energetic team. To be considered for the role you must have experience working in a Customer Support/Helpdesk position and be immediately available. You must be available to interview ASAP and able to accept an immediate start date. You will carry out some of the following duties: * Communicating with customers via telephone, email and live chat channels * Maintaining accurate data in the systems e.g. ZenDesk * Performing operational tasks for auctioneer clients * Researching and diagnosing product defects and ideas – escalating issues higher in the business * Ad-hoc duties Essential criteria: * Immediately available * Previous experience in a Customer Service/Helpdesk role * Confident * Excellent and articulate telephone manner * Tech savvy/IT literate If you are an immediately available Customer Service Representative seeking a FTC opportunity then please apply today. Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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Customer Care Advisor  Work for a world without dementia  Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. Position: Customer Care Advisor  Location: London  Contract type: Fixed term – 6 months  Hours: Full Time, 35 per week  Salary: £23,604 actual per annum  Closing date: 5PM on Thursday 3rd May 2018  Interview date: TBC  About the role:  The Customer Care Engagement team is responsible for responding to the needs of Alzheimer’s Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience.  With over 60,000 calls last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring our supporters to help defeat dementia through fundraising.  About you:  You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills.  You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within Alzheimer’s Society. You will be working closely alongside the Memory Walk team, so you will be able to build and maintain strong working relationships.  Alzheimer’s Society is committed to equal opportunities.  You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Service, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc.  This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
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  • £23500/annum Plus Shift Allowance
French Customer Service Executive (Ongoing Contract) Location - Rugby Salary £23,500, plus shift allowance This is an ongoing contract. This is for the French market - Truck Division. An opportunity has arisen for a motivated, enthusiastic person to join an existing team of co-ordinators. This role is involved with the truck side of the business and breakdown contracts for trucks, regarding this. The main purpose of the role is to provide a first class service to all the customers and you will be key to ensuring that from start to finish each breakdown is handled with efficiency and care upholding the company’s reputation for operational excellence. Duties & skills Receive and log customer requests for Emergency Roadside Assistance Maintain proactive communication with respective dealers and customers at all times Source and negotiate solutions to resolve breakdown cases Establish contract commitments relative to all vehicle breakdowns Develop a clear understanding of the obligations and services offered Ensure sufficient financial funds are secured to cover all work undertaken Monitor the quality of the breakdown case and identify corrective action where appropriate Develop and maintain a proactive working relationship with all employees and customers To act as a mentor in support of new members of the team when required Logistical parts support for Parts Helpdesk out of hours service Computer literate Ability to work on own initiative without supervision, often under pressure in a challenging environment Customer focused with a logical approach to problem solving and decision making Excellent communication skills Can demonstrate a positive 'can do’ attitude A positive approach towards accepting and implementing change A desire to succeed and can demonstrate this through active participation in the company Development Programme (PBP) Works actively in accordance with the company Code of Practice Shifts are Mon-Fri based within the hours of 6.00am - 11.00am - 40 hour week. French Customer Service Executive (Ongoing Contract) Location - Rugby Salary £23,500, plus shift allowance This is an ongoing contract. This is for the French market - Truck Division. An opportunity has arisen for a motivated, enthusiastic person to join an existing team of co-ordinators. This role is involved with the truck side of the business and breakdown contracts for trucks, regarding this. The main purpose of the role is to provide a first class service to all the customers and you will be key to ensuring that from start to finish each breakdown is handled with efficiency and care upholding the company’s reputation for operational excellence. Duties & skills Receive and log customer requests for Emergency Roadside Assistance Maintain proactive communication with respective dealers and customers at all times Source and negotiate solutions to resolve breakdown cases Establish contract commitments relative to all vehicle breakdowns Develop a clear understanding of the obligations and services offered Ensure sufficient financial funds are secured to cover all work undertaken Monitor the quality of the breakdown case and identify corrective action where appropriate Develop and maintain a proactive working relationship with all employees and customers To act as a mentor in support of new members of the team when required Logistical parts support for Parts Helpdesk out of hours service Computer literate Ability to work on own initiative without supervision, often under pressure in a challenging environment Customer focused with a logical approach to problem solving and decision making Excellent communication skills Can demonstrate a positive 'can do’ attitude A positive approach towards accepting and implementing change A desire to succeed and can demonstrate this through active participation in the company Development Programme (PBP) Works actively in accordance with the company Code of Practice Shifts are Mon-Fri based within the hours of 6.00am - 11.00am - 40 hour week
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