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Outsource UK are currently working with a large Bank who are seeking a Resource Manager for a 6 month contract based in London.

This role will be based inside IR35.

Job Description

• Preparation and facilitation of key governance forums
• Management of the programme team sheet, resource management and recruitment activities.
• Management of onboarding and offboarding activities for all programme resources.
• Identify, review, evaluate and mitigate potential risks/issues ensuring adherence to relevant policies and frameworks or to ensure compliance with internal/external regulations
• Ensuring CMT & Nerve Centre Health Score compliance
• Co-ordinate the preparation of information for the planning, budgeting and forecasting process, ensuring assigned work streams are aware of their performance and any variance from agreed targets.
• Supporting the planning activity within a large programme and the management of internal & external dependencies.
• Positively influence others by demonstrating core values and behaviours
• Provide insightful information, guidance, and advice to influence decisions which enable the programme to gain a full understanding of the implications linked to decisions.
• Supporting mobilisation of the programme.
• Establish and build relationships with stakeholders to support the provision of quality and timely information and analysis to inform decisions and optimise results
• Focusses on continuous improvement and automation to ensure the team can focus on value-add activity

Key Skills

• Experience using Agile tools JIRA & Confluence
• Strong communication & stakeholder management skills
• Strong attention to detail
• Highly organised with the ability to plan and operate independently
• Able to work at pace and under pressure, making appropriate prioritisation calls
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• PMO experience beneficial

If you would like to be considered for this position please click 'Apply' and Outsource UK will be in touch.

We are currently looking for a number of Senior Policy Advisors, for work from home positions that will be initial 5-week assignments. The ideal candidate will hold valid BPSS clearance. The roles will be paying up to £500 per day via UMB and are inside IR35.

You will need to be immediately available to be considered for these roles

Role Overview

• Briefing for senior stakeholders, including Ministers as well as building strong processes for information flow with the operations and communications teams.
• These are essential to ensure that the programme can meet ministerial expectations and deliver clear messaging to stakeholders and Parliament.
• Strong policy, writing/briefing and communications skills are essential. Additionally, understanding process management, complex organisations and stakeholder engagement are strongly desired skills.

Please do apply using your most up to date CV in the first instance. If you do not hear back on your application within 48 hours, then unfortunately your application has been unsuccessful.

Department: Witness Service - National

Hours per week: 36.25

Interview date: 15th March 2021

Contract Duration: Fixed Term Contract Until 31/03/2022

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will be responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

• You will love working with us because:
• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people's lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

About us:

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince's responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Apply Link:

We are Global IT Recruitment specialist that provides support to the clients across UK and Europe. We have an excellent job opportunity for you.

Job Title: Customer Success Manager

Location: London, UK WFH Currently

Duration: 12 Months Contract initially

What you ll do:

• Lead customers through digital transformation with a clear view of customer objectives and KPIs.
• Maximize value realisation and ROI from the solutions and services they buy
• Increase solution adoption and usage with a clear plan.
• Build strong partnerships at senior levels, including C-Level, within some of the biggest companies in the UK
• Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition.
• Track accounts performance and manage critical escalations with clear execution plan and drive to get closure.
• Build and grow relationships for strategic portfolio of multi-solution, multi brand clients at the senior level becoming a trusted partner.
• Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximize the value on their investment in Solutions.
• Provide best practice, thought leadership & domain expertise to the customer success organization, our clients and European Customer Success team.
• Build a strong business relationship with our Sales, Marketing, Solution Consulting and Professional Services team.
• Demonstrate seniority by leading new retention and growth initiatives that deliver proven value ensuring we scale, delight and innovate for customer success.
• Become an ambassador for to the CSM organization and a CSM evangelist across Customer Solutions and Sales.
• Demonstrate experience of supporting the hiring and ramp up process of new recruits into the Customer Success organization

What you need to succeed:

• Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered.
• Strong experience in Digital Marketing Solutions and knowledge of competitive landscape
• Proven effectiveness managing an account portfolio of large, global, complex and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor.
• Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)
• Strong communications skills (written & verbal)
• High level escalation management
• Able to anticipate and identify ill-defined problems/issues
• Strong presentation skills at all levels of audience
• Tenacious, charismatic, high confidence and result-driven
• Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations

Interim Organisational Design Consultant

Working for one of the UK's leading financial services providers we have a fantastic opportunity for someone with a wealth of experience & expertise in organisation design, transformation & change. This is an initial 12 month contract with the potential to become a permanent. The base location/working arrangements are flexible with offices based in London as well as the South West and North East of England.

As Organisational Design Consultant, you will be a specialist at providing org design expertise, insights and solutions as well as someone who is used to being a commercial and customer focused org design subject matter expert, who can also showcase an excellent background in org design method, approach, analysis and insight.

Responsibilities

• Provide organisational design expertise, guidance, and support
• Provide recommendations on organisational design outcomes
• Identify unnecessary complexities in operating models and organisational structures,
• Manage organisational design governance

Skills and Experience

• Prior experience working as Organisational Design specialist, ideally for a complex and commercial organisation.
• Thee ability to operate strategically and influence senior stakeholders.
• Analytical mind-set, with the ability to use relevant systems such as Excel.

Thank you for taking the time to consider this job opportunity. Please apply online (with your contact details included) and one of our specialist consultants will be in touch.

Role: Head of EDI Delivery (Equality, Diversity & Inclusion)

Contract Length: 6 months

Location: Remote

IR35: Inside

Salary: £650day (umbrella)

Interview Process: Telephone/MS TEAMS

Deadline: 26th Close of play

As Head of EDI Delivery, you will:

• implement solutions based on commercial knowledge, business processes and customer requirements.
• influence stakeholders to achieve results in a Matrix management environment.
• partner with and deliver through EDI Champions and EDI Employee Networks.
• communicate, influence and deliver results demonstrating compliance to the Equality Act's Public Sector Equality Duty.
• set strategic direction across multiple organisations, spanning (but not limited to) the disability, gender and race agendas using key opportunities to reflect current UK communities

Experience We are looking for you to demonstrate the following:

• Substantial management experience, ideally in an operational or EDI environment.
• A track record of setting high standards and goals to deliver results at pace in a complex and demanding environment across multiple business units.
• Experience of supporting organisations to deliver the organisation's strategic commitments through strong relationship and networking approaches.
• Experience of implementing solutions based on commercial knowledge, business processes and customer requirements.
• A proven track record of having facilitated, negotiated and influenced stakeholders to achieve results in a Matrix management environment. This should include a demonstration of how you have explained and presented sound and well-reasoned arguments to senior stakeholders.
• Proven experience of delivering through leading a team or a Matrix project team, whilst developing colleagues using inclusive leadership and addressing unconscious bias.
• Proven experience of specifically partnering with and delivering through EDI Champions and EDI Employee Networks.
• Experience of communicating, influencing and delivering results demonstrating compliance to the Equality Act's Public Sector Equality Duty.
• The acumen to set strategic direction across multiple organisations, spanning (but not limited to) the disability, gender and race agendas using key opportunities to reflect current UK communities.
• Willingness to embrace creative, agile and simple ways of working, making a difference to the ever-changing needs of colleagues, customers and the business

To apply for this role please submit your latest CV or contact Aspect Resources.

Role: HSE Specialist

Location: Coventry

Duration: 6 - 12 months

Rate: Up to £268/day (PAYE only)

• Assisting the Health and Safety Manager in administering the HSE Management System
• Active member of the health and safety committee
• Collating all accident records and reporting any accidents reportable under the RIDDOR regs
• Issuing UC/NM reports (Unsafe Condition/Near Miss Report) numbers and monitoring accident/incident database
• Assisting with HSE incident investigation reports as required
• Maintaining and monitoring PPE database
• Preparation of Site Safety Registers
• Preparation of new site packs (law poster, insurance, first aid kits, fire extinguishers etc.)
• Initial preparation of site inductions (PowerPoint presentations)
• Administration and monitoring of all site audits
• Administration and organisation of all external site audits
• Distribution of all site audit reports to relevant persons both internal and external
• Liaising with site Health and Safety Consultants and contractors, ensuring compliance on site
• Collating site reports and inspections and updating records accordingly
• Issuing and monitoring of all Control pf Contractor activities
• Writing and issuing of all safety bulletins/safety alerts
• Preparing COSHH/Task assessments
• Updating of company health, safety and welfare policy and controlling policy revisions
• Drafting/preparing toolbox talk PowerPoint presentations
• Control/management/completion of DSE training and assessments
• Maintenance and monitoring of training matrices
• Booking HSE training as required
• Monitoring of health and safety legislation

Experience/qualifications:

• NEBOSH Certificate or equivalent
• Background in Manufacturing industry - ideally Aerospace or Automotive.
• Strong Admin and communication skills
• Strong risk assessment writing
• Machine Safety Assessments
• Hands on approach

To apply please send your CV in the first instance.

Learning and Development Specialist - working with Technology teams - Cornerstone LMS

• 6 months contract
• Paying £26.45 phr (40 hr week) plus paid holiday of 25 days and 8 bank Holidays (can be paid as cash in salary)
• 2% Education and wellness allowance (paid as cash in salary)

Our client is a Social Media platform who are looking for a Learning and Development Specialist to come on board to support new joiners in their Technology Teams. This role will develop eLearning, virtual instructor-led, and instructor-led learning solutions, in partnership with Onboarding and cross functional teams, to fill the gaps identified by business stakeholders and Learning Business Partners

• Strategically package learning solutions in various, scalable formats to ensure our audiences will receive the most effective learning experiences
• Collaborate with subject matter experts to develop scalable training content
• Continuously evaluate and maintain up-to-date learning material and knowledge content
• Stay informed on emerging learning trends in the digital/media industry
• Collaborate with Learning Operations and Learning Experience Design teams to ensure learning solutions are consistent with those programs and strategies
• Collaborate with different global client groups across the organization and design bespoke training programs

Minimum Qualifications

• 5+ years working experience within learning & development or training
• Demonstrated expertise and technical skill with eLearning authoring software Adobe Captivate and Articulate Storyline
• Experience with audio/video/visual asset production and technical skill
• Demonstrated experience with requirements to design and develop learning courses from scratch, through post-training assessments using Kirkpatrick's Model of Evaluation
• Demonstrated experience with communicating with a variety of audiences
• Demonstrated experience managing and influencing relationships with stakeholders
• Demonstrated experience with developing learning at scale
• Demonstrated experience with blended learning approaches
• Demonstrated experience using ADDIE principle, adult learning theory, and instructional design methodologies for classroom and electronic learning
• Demonstrated experience in communicating complex processes into simple and easy to understand concepts

Preferred Qualifications

• Demonstrated experience working with global teams
• Training experience/background in the tech space
• Experience with Cornerstone LMS