IT Support Specialist
Pay Rate: £20 per hour
Location: Paddington, London
Contract Length: Until 14th Feb 2020
STARTING WC 9th DEC - We have a unique and rare opportunity for an IT Support Specialist to work as part of a highly efficient and skilled IT Support EMEA team based in Paddington, London for Citrix Systems.
As part of the IT Support team you will have an unique opportunity to work with the latest Citrix technologies and products including Virtual apps and desktops. You will have the chance to collaborate on projects with the operations team and be proactively involve with Windows Server tools and systems administration.
Providing onsite support to the Paddington Office as well as remote support for teams across EMEA.
Maintain and support the Audio / Video systems located in the London based conference rooms.
Provide management with regular reports of the support given onsite, the status of incidents, and pending tasks
Work with global projects as requested, as part of Global Technology and Security initiatives
Coordinate escalation of major issues with Level 3 operations, engineering and other departments.
Onboard new hires, providing users with the tools needed to start being productive from day one.
Reimaging and installing tools in new acquired assets (Windows and Mac)
Perform various system administrator tasks, using Active Directory, PowerShell, Exchange Management console
Create training materials, using standard templates, for use by IT Support teams and end users; perform content reviews and update as needed Qualifications (include knowledge, skills, abilities, and related work experience):
Demonstrated technical troubleshooting skills in various environments (Windows, Mac, Network, Security)
Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.
Demonstrated organisation, priority planning, and time management skills
Demonstrated customer service orientation
Working knowledge of Service Desk incident management tools
Able to communicate highly technical information as necessary to both technical and non-technical personnel
Ability to absorb new technical information and skills that will need to be incorporated into personal support portfolio
Must be reliable, dependable, flexible and able to multi-task with priority
Able to manage incidents and tasks within SLAs
A solid understanding of most major operating systems, Active Directory, and networking technologies
An up-to-date understanding of imaging technologies
A basic understanding of telephony components
Basic knowledge of html and / or web design is a plus
Solid proficiency in hardware and software troubleshooting
Demonstrated understanding of Microsoft Office products
Microsoft product certifications are a plus
Experience with Citrix products are a plus