Housing Services Officer
FTC 12 month contract
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
We have some very exciting opportunities for anyone looking to challenge and develop themselves.Someone who wants to make a difference and encapsulates our aim for People Powered Living.
These are times of change and we at Metropolitan Thames Valley Housing are keen to lead on delivering services which embrace new ways of working and the changing needs of our customers.
You will work closely with a diverse team of passionate professionals so need to feel confident working collaboratively with colleagues to provide a people focused service.
We are looking for someone to take ownership of a demanding mixed tenure patch in the centre of the culturally diverse and vibrant area of Brixton.This role is for a fixed period until January 2021 covering for the substantive post holder who is on secondment. To protect the welfare of some of our more vulnerable residents the successful applicant will need to have a good understanding of safeguarding and partnership working. More than ever we need someone who wants the best for their customers and is passionate about how they can positively support and promote the needs of the community they serve.
Not only will you need to have a proven experience of strong tenancy and leasehold management skill, you will also need to be experienced at dealing with sometimes complex ASB and working with others to identify solutions. You will have high standards for your customers and the areas you manage and be able to deliver your work in a timely and professional manner.
As an organisation who has recently undergone a merger you will need also to be willing to adapt to organisational changes as they happen.
What you'll need to succeed
- You will have a full UK Driving License and access to a vehicle.
- You will be computer literate with basic knowledge of word excel.
- The ability to explain complex information to a variety of audiences.
- You will communicate effectively with customers, colleagues and Local stakeholders.
- The ability to identify and asses Health and Safety risk around all Estates in the locality.
- Confidence in your ability to deliver a high quality effective service.
- A team player with strong interpersonal skills.
- A "can do" attitude and a positive approach.
To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. A new check will be completed every three years.
What you'll get in return
You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:
28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
Matched contribution pension scheme (up to 9%)
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes and season ticket loans
Life assurance scheme
Paid volunteer days
Plus lots of voluntary benefits including cash back and discounts from high street namesOur promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations