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Candidate required to cover a high demanding pressured role within the Housing Solutions service. This will enable the officers within the team to deal with a backlog of placements and create new procedures. Customer service, placing of client in to temporary accommodation, customer assessment, application of legislation, writing decision letters, updating computer records, etc. Southwark Council Agency Job Role for Housing Officer – Level 2 Note for Southwark managers / HR – this is pitched at Southwark grade 9 level. The Housing Officer (Level 2) will be responsible for a comprehensive resident led housing functions, maintaining a high quality physical environment and a resident focussed customer friendly service. Allocated tasks may include the following. 1. Provide a visible and approachable presence on Southwark’s housing estates through regular inspections and patrolling. 2. To be the first point of contact for any housing related issues raised by residents of Southwark’s estates both tenant and leaseholder. Ensure that issues raised are comprehensively case managed and other services are proactively engaged so issues are resolved. 3. Provide a comprehensive tenancy and leasehold management and enforcement service, driving and managing the consistent and forceful application of Southwark’s policies and procedures. 4. Enforcement against unauthorised occupants and proactively tackling cases of housing fraud. Working with colleagues to support households to move to accommodation suitable to the size of their family and ensure properties are let quickly with a culture of payment (rent/ charges) instilled with all new residents 5. Assist in action plans for neighbourhoods to ensure they are clean, safe and well maintained to residents satisfaction. 6. Conduct Fire Risk Assessments for low rise blocks, including the recording, management and monitoring of all actions identified in the assessment. 7. Manage all cases in the areas of nuisance, ASB and vulnerability, and working closely with relevant agencies and departments to find sustainable solutions in individual issues and to bring about satisfactory resolutions. 8. Work with vulnerable residents to ensure their needs are met through the housing service and to provide a signposting service for residents with additional support needs to partner departments within the council and agencies outside of the council. 9. As required, participating in:- * Income collection functions, &/or * Resident involvement activities. &/or * Monitoring contract compliance of those undertaking services to estates.&/or * Preparing technical specifications for planned maintenance programme. 10. Maintaining housing related databases; produce reports and statistics related to the functions allocated. Candidate Profile 1. Understand current issues affecting local authority and social housing. 2. Working knowledge of housing and leasehold management law and practise 3. Knowledge of legal processes on tenancy management, including preparing and presenting cases for case conferences and court action. 4. Knowledge of ways of tackling racism, sexism and other forms of discrimination 5. Experience of:- ·Tenancy management ·Leasehold management ·In a customer facing role, ideally in a social housing field. ·Income/debt collection policies and procedures ·Dealing with conflict. * Using Microsoft office and using a wide range of office equipment and ICT software ·Of organising and prioritising a workload, managing conflicting demands. * Undertaking a variety of administrative and financial tasks in a structured environment to support the delivery of services. 6. Able to:- ·Work remotely without direct day to day management and supervision ·Build effective working relationships with staff, peers and members ·Work as a part of team contributing positively to collective goals ·Draft correspondence, information and reports to a high standard using appropriate technology
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  • £35 - £40/hour Negotiable
A local authority based in Essex is currently seeking an experienced General Practice Surveyor. The role will be to support the professional property and estates service for the Council in undertaking their asset and estate management responsibilities. The Council are looking for a general practice surveyor experienced in rent reviews, lease renewals and landlord and tenant work. Added to this candidates need a high level of experience and knowledge within aquisitions and disposals. About the role You will undertake various landlord and tenant matters associated with commercial and operational assets Various estate management issues including negotiating and granting licences, way leavers, easements resolving land ownership Asset Valuations & provide valuation advice Manage property disposals contributing to the capital programme and seeking out opportunities for disposal and development which are economically beneficialWhat you need MRICS Atleast 5+ PQE Experience of working within public sector organisationsContract The position will be for an initial 4 month contract and there has already been indication that an extension is possible. The contract will run off a 37 hour week, with homeworking and compressed hours available once you settle into the role. What to do now If you would like any further details about this position, please contact Ben at Park Avenue Recruitment. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. We do not advertise all of our vacancies, especially if we have suitable candidates in mind to undertake the work we get in. To get the best chance at securing the perfect contract for you, let us know your preferences and we will be happy to call you when we find a position that you may be interested in
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Our client is seeking a Project Manager within the Housing Sector. You will be responsible for the Hammersmith and Fulham area. The role will involve the managing of specific analysis and delivery projects aimed at improving services to customers and tenants. Standard workdays will be Monday to Friday. Standard hours will be 36 per week. Pay rates start at £22ph+ The role will last 6 months and could potentially be extended. Description of Duties but are not limited to; Manage the delivery of projects within cost, time, quality and other performance targets. Identify and manage risks that are likely to affect delivery. Monitor programmes against requirements and maintain appropriate records. Facilitate and manage meetings with senior internal and external stakeholders, including members and residents. Produce detailed analytical reports for presentation to senior management, and stakeholders. Project manage more than one complex project workstreams as required by the Assistant Director. Prepare budgets, forecasts, and other management tools. Manage the development of the design and the procurement and delivery of proposals. Manage legal and commercial agreements. Contribute to an agenda of continuous improvement for Housing Management. Champion individual initiatives and projects. Build, establish and maintain effective working relationships within the council and with external stakeholders. Manage and mentor staff as and when required Provide excellent customer service standards to internal and external stakeholders. Manage the recruitment of project support officers and consultants as and when required. Support Programme governance through the production and presentation of progress reports. Undertake other projects and duties commensurate with the role to support the Assistant Director to successfully deliver relevant projects. Requirements for Candidates: A successful track record as a project manager in a large, complex organisation likely to be within the public sector – or large Housing Organisation. Strong experience of budget management, risk management, monitoring and financial control Degree level qualification (desirable) Prince2, Agile, or other Project Managements qualifications (desirable) A full job spec is available on request Recruitment is done in line with safe recruitment practices. 4 Recruitment Services is an equal opportunities employer. If interested, please submit an updated CV to JordanM for Consideration
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We are currently looking for a contract / office administrator for our client a large social housing contractor in the Norwich area. Main purpose of role To undertake the day to day administration for specific planned works contracts, responsible for maintaining all relevant records accurately and effectively. Scope and Responsibilities of Role • Have a sound understanding and appreciation of the works being carried out and able to translate this simply and effectively whilst talking to residents • Set-up from receipt of address list and update through the life of a contract/project the Overall Working Master spreadsheet with new, revised or updated information; particularly cell notes regarding access and special requirements, survey/start/completion dates and colour choices, gas and electrical certificate info etc • Obtain all necessary pre-start property information from Clients/Residents, monitor information and record on Overall Working Master • Formulate and send out with necessary enclosures the introduction, Resident choices, survey appointment and start date letters • Schedule/arrange survey appointments to meet output/programme • Collate pre-works survey information, scan into contract/project directories, forward to information to Commercial team for processing within agreed timescales • Liaise with Kitchen Manufacturers, prepare and raise purchase orders for Kitchens • Prepare and raise material orders/requisitions as required to meet the programme • Assemble job packs with agreed timescales with all necessary information including work forms, plans, survey worksheets, special requirements, quality checks, asbestos survey information, risk assessments/safe systems of work etc • Contacting tenants within agreed timescales to remind of start date • Ensure all relevant files/documents/correspondences are filed correctly within specific contract/project directories • Collate post-works completion pack information, scan into contract/project directory, forward information to Commercial team for processing within agreed timescales • Chase Contract team for key information through the life of a contract/project where necessary to ensure completeness, timely delivery and accuracy of information and programming • Prepare Post Construction H&S File information in contract/project directories, prepare for issuing to Clients • Receive and respond to telephone and / or email queries from clients, residents and other colleagues in a timely and efficient manner • Meetings – attend as requested e.g. programming meetings, team meetings • Liaise and co-operate with all other members of staff to ensure all processes and procedures are followed • Collate Resident Satisfaction Returns, assess and identify performance issues and feedback to RLO’s for further investigation • Monitor and update resident satisfaction, complaint and defects KPI spreadsheets as required • Produce monthly KPI reports and supporting narrative as required within agreed timescales • General filing, Postal/Fax communications and assist with office administration • The post holder will be required to work flexibly and it may be necessary to assist, or cover for, other administrators from time to time • Provide cover for other administrative staff within and across departments • Undertake such other duties as may be reasonably allocated by line manager Education/ Qualifications Essential Educated to GCSE level or equivalent Desirable Microsoft Excel, Word, Publisher and Project experience would be an advantage. Experience Previous experience within a customer service based role Experienced administration/ contract management background Organised and efficient administration skills Working to tight/ changing deadlines and multi-tasking Skills and Attributes First rate communication skills (verbal and written) Customer Service qualification Computer Literate Excellent knowledge of all MS Office packages Excellent flexibility and adaptability (Word/Excel/Outlook etc) Can do attitude with excellent attention to detail and accuracy Confidence and willingness to suggest ways to improve our service delivery Must be a team player Able to work to tight deadlines Key Attributes • Good team member, whilst still happy to work alone • Good Communicator / strong Customer Services skills • Literate, articulate and numeric • Can do attitude with excellent attention to detail and accuracy • Ability to work to tight/ changing deadlines • A multi-tasker • Strong co-ordination skills This working hours for this position is Monday - Friday 8:00 - 17:00 The position offers 20 days holiday + BH per annum The positon is offered on a temp-perm basis. Please apply via the link with your up to date CV
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A facilities / property manager is required to manage a large accommodation site in central York, along with a couple of smaller property’s locally. The key responsibilities of this role will be to make sure the residents and tenants of the property’s are provided with an excellent level of service, responding to reactive maintenance requirements as they arise, as well as managing planned work cycles. As part of your role you will be required to manage a small team of caretakers, manage all aspects of health and safety applicable to sites, and maintain any administration and general housekeeping required for the successful day to day running of the property’s. To be considered for this role you should fit the following criteria; * Have had previous experience within the provision of a facilities / property management role. * Be comfortable with a role that has a high level of customer contact. * Hold the ability to manage a small team. * Be a strong communicator at all levels. * Hold competent IT skills. * Some trades experience would be beneficial (general maintenance). * You must have your own transport as there will be travel between sites (mileage will be paid). If you would like to be considered for this role, please send an up to date CV detailing your career history to date and I will be in touch to discuss the opportunity further
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Multi Trader Engineer Required – 8 to 10 Week Contract – Crawley Area Our client is seeking a Multi-Trader to working within void properties carrying out repairs, maintenance and upgrades. The Multi Trader will be working within the Crawley area Standard workdays will be Monday to Friday. Standard hours will be 8am till 5pm, with 60-minute lunch break. Pay rate up to £16ph The role will between 8 to 10 weeks. Duties include but are not limited to; General building fabric, handyman and carpentry repairs. Kitchen fitting and bathrooms. Tiles (Vinyl floor tiles and prepare floor) Wallpapering Basic electrical works. Basic plumbing works. Painting and decorating. Snagging. Providing status reports on all above works following works completed. Requirements for Candidates: 3+ years’ experience as Multi-Trader. Experience Manuals driver’s license Recruitment is done in line with safe recruitment practices. 4 Recruitment Services is an equal opportunities employer. If interested, please submit an updated CV for consideration
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Electrician Temporary - Permanent East Cheshire Electrician required to join a Housing Association based in East Cheshire. My client, is currently recruiting for an experienced Electrician to carry out day to day electrical servicing and repairs on a full-time, temporary to permanent basis to start as soon as possible. Duties of the Electrician can include: Carrying out responsive repairs Creating conditional reports Carry out void maintenance Undertaking electrical repairs maintenance Completing testing and inspecting where necessary Carrying out fault finding and remedial repairs if required Working with the team and contractors to ensure an effective maintenance, repair and installation service is provided Ensuring works carried out are in accordance with health and safety guidelinesThe successful Electrician will have: 18th Edition City & Guilds 2391 is essential A recognised Apprenticeship in Electrical engineering Experience of carrying out repairs and testing and inspecting on domestic properties Must have experience in carrying out condition reports Social housing/Domestic electrical work experience Must hold a current UK driving license Available to start at short noticeIf you believe you have the necessary skills and experience for the Electrician role, please apply now, or contact Tiffany Biddle at Sellick Partnership. Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. Over the years we have built up an enviable relationship with employers and our expert team of consultants boast up-to-date market knowledge and a strong reputation making Sellick Partnership best placed to help you. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice https://(url removed)/data-processing-notice
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Facilities Manager - 8 Months FTC (Maternity Cover) (5102) Contract Central Government: DWP Position Type Full Time Security Clearance BPSS (Pre-employment) Contracted Hours 40 Location Central Government - South East/ Kent ME (mobile) Position Overview Overall responsibility for the delivery of guest and building services provision, together with the co-ordination of environmental, health and safety and emergency/disaster planning policies and procedures. Essential qualities include the ability to manage customer satisfaction, team management, and supplier management with a strong financial reporting ability, and motivation to continuously improve all aspects of the operation and quality of service delivery. To be responsible for the management and delivery of the FM Service in line with the contractual requirements, ensuring that KPI’s are adhered to. The role will include preparation of business cases and presenting at monthly/quarterly client meetings. Responsibilities * Leading, coaching and developing the team. * Ensuring that sufficient internal/external training is provided. * Feedback given on performance in relation to tasks undertaken, as well as at progress and performance reviews. * Developing best practice for FM services on site to drive service and quality improvements across the contract. * Carry out regular site audits e.g. KPI , QHSE etc. * Regular quality checks. * Feedback, training, coaching and guidance. * All queries responded to within agreed timescales. * Regular quality checks. * Feedback, training, coaching and guidance. * Providing assistance with more complex related requests. * Ensure that all aspects of Health and Safety are covered and the correct documentation is held. * Procedures and Intranet used to ensure that the building is compliant. * Ensure the site meets statutory compliance regulations. * Ensure a robust incident management plan is in place and is tested regularly. * Own and assist in a variety of projects received from the business. * Ensure all project work is completed within the required timescales. * Liaise with the small works team on revenue and capital projects. * Coordinate and implement all equipment and premises related moves for the site Responsible for managing and reporting on budgets. and resources Responsible for the management of the delivery of sub contracted services. * Be aware of the business continuity plan for the part of the business you work in. What we are looking for Essential * Proven ability to motivate and lead a multi-skilled team in the support of Facilities Management and the management of operational incidents. * Demonstrable experience of budget management and control of small revenue works. * Experience of controlling multi site team involving hard and soft services for a multi site. * Extensive experience of project management dealing with sub-contractors and supply chain within a complex multi faceted operation. * Proactive management and experience of large internal service delivery teams within a major UK FM provider. * The ability to introduce change through a structured approach. * Team management skills including communication, prioritisation, planning likely to have been obtained over several years. * Business continuity and incident management in high technology driven environments in the financial or technology sectors. * Knowledge of Health & Safety regulations. * Proven communication and influencing skills with the ability to gain acceptance at all levels of management and external suppliers
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Are you passionate about providing an excellent standard of care and support? Do you have the ability to produce strong and clear support plans/risk assessments? If so, please apply for our latest vacancy in Leominster as a Sheltered Scheme Manager on a temporary on-going basis. The key duties of a Sheltered Scheme Manager include but are not limited to: • Managing two sheltered schemes for residents that are over 55 • Producing support plans and risk assessments • Provide a housing management service across two sheltered schemes containing up to 30 service users • Oversee routine health and safety procedures • Support residents with benefit entitlements and income management You will also have: • Extensive experience managing multiple sheltered schemes, ideally within a social housing or local authority setting. • The ability to hit the ground running on a temporary on-going assignment • Excellent communication skills, both written and verbally. The successful Sheltered Scheme Manager will understand the need to provide an all round housing and support service to residents over 55. Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations. For a more comprehensive list of our temporary and permanent vacancies, please also visit us at (url removed) or contact us on (phone number removed)
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  • £36 - £40/hour Negotiable
A local authority based in Staffordshire is currently seeking an experienced General Practice Surveyor. The role will be to support the professional estate service and project team for the Council in undertaking their asset and estate management responsibilities. It will include undertaking a range of estate management, asset disposal and asset transfer related duties. The hiring manager is looking for experienced candidates that can hit the ground running within a Local Authority organisation. About the role You will undertake various landlord and tenant matters associated with commercial and operational assets Rent Reviews, Lease Renewals, Property Management Various estate management issues including negotiating and granting licences, way leavers, easements resolving land ownership Asset Valuations & provide valuation advice Manage property disposals contributing to the capital programme and seeking out opportunities for disposal and development which are economically beneficialContract The position will be for an initial 6 month contract and there has already been indication that an extension is possible. The contract will run off a 35 hour week, with homeworking and compressed hours available once you settle into the role. What to do now If you would like any further details about this position, please contact Ben at Park Avenue Recruitment. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. We do not advertise all of our vacancies, especially if we have suitable candidates in mind to undertake the work we get in. To get the best chance at securing the perfect contract for you, let us know your preferences and we will be happy to call you when we find a position that you may be interested in
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