One of the largest housing associations within the UK is recruiting in Exeter for a Housing Officer to handle the tenancy management service, dealing with a range of tenancy and estate management issues including anti-social behaviour, on a 6 month post to over an internal secondment.
The focus of this role is to provide an effective and flexible housing management service (independently or supporting housing officers in the team), which can include estate management, sign up of new tenancies, tenancy support and management, nuisance and anti-social behaviour, assistance with rent arrears and service charge management and resident involvement
In the position, you will have the following tasks and responsibilities:
*Provide effective management /support of properties in liaison with functional housing teams and other departments.
*Effective tenancy management and support from application including arrears advice, successions, joint to sole / sole to joint & all related issues. Undertake tenancy visits.
*Undertake home visits to transfer list applicants, emphasising the arrears recovery policy, assess applications in line with policy and provide appropriate information to assist in the accurate registration of applicants
*Assist tenant & resident groups, in liaison with the Resident Involvement team.
*Undertake landlord liaison role with existing & new groups, providing information on all aspects of services affecting the area. Participate in service charge consultation processes.
*Undertake neighbourhood walkabouts with Property Services staff and resident representatives and other agencies in accordance with the Neighbourhood Guide.
*Produce action plans as required, with particular emphasis on chargeable contracts and services to shared owners and leaseholders.
*Propose & develop estate improvement plans in consultation with residents. Actively carry out neighbourhood ratings and work to improve ratings where needed.
*Pro-active management of all nuisance, harassment, hate crime or other cases were required. Liaise with legal advisors as required ensuring speedy resolution of issues using appropriate remedies
*Assist in the collection of rent arrears as required in liaison with the income team.
To be considered for this role, you will require strong experience working in tenancy and estate management, and be able to handle complex and confrontational ASB issues. Due to COVID-19 you must also be in a position to work from home.
This is a full time role, working 37 hours per week on a 6 month contract covering an internal secondment. There is a chance this role could become permanent, subject to the other positions.
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on (phone number removed) discuss the role in more detail