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Position: CRM Manager Location: Fleet Street, Central London. Excellent Salary, Bonus, Benefits, Terms & Conditions Contract position with a view to become Permanent. Our Client, a Major International Finance & Accountancy Firm require an experienced CRM Manager. Job Description for a CRM Manager (12 month FTC) Department Brand, Marketing and Communications Location Flexible Overall Role Purpose; Our Brand, Marketing and Communications experts help win and generate business; protect and develop our brand; provide representation in the media and support all areas of our business through CRM, digital and social. You’ll be part of a small, super friendly and agile CRM team who provide key support and expertise to a wide range of internal teams across our firm. Your work will contribute to the bigger picture and you’ll enjoy impacting on the success of our firm and shaping a vibrant economy. Main responsibilities: • Managing and being responsible for our firm’s CRM platform - LexisNexis InterAction. • Developing and maintaining robust CRM data quality practices to maintain data integrity. • Driving and developing the user experience of the firm’s CRM platform including upgrades, customisations, third-party integrations etc. • Extracting data and preparing statistics, insights and reports – ensuring it’s relevant, useful and supports the firm's strategy. • Acts as a knowledge base for competitive activity in this space. • Acts as an 'ambassador' of the firm demonstrating knowledge of Grant Thornton products and services as well as sector/industry understanding. • Develops contacts with our clients firm in other service lines. • Undertakes duties and responsibilities that may be reasonably required from time to time. Clients • Engaging, training and empowering teams and individuals across our UK offices to get the most out of CRM. • Advising the business on CRM best practice and using data to help identify new relationship opportunities. People • Leading and mentoring a technical team in order to support our people around CRM in the best possible way. • Plays an active role in the Brand, Marketing and Communications team and contributes to positive morale. • Works collaboratively across all areas within the team to maximise our contribution to the firm and to clients. • Acts as a role model for colleagues and reports and provides constructive upward feedback to more senior colleagues. • Works in line with the firm's CLEAR values, of collaboration, leadership, excellence, agility, respect and responsibility. • Seeks regular feedback and identifies and acts upon learning and development needs in order to develop technical and personal skills. • Completes a timely performance reviews and personal development plan. Operations and Results • Analyses and evaluates results using both qualitative and quantitative tools • Identification of opportunities to share budget and resources with other service lines and sectors. Person Specification Essential Desirable Education/ qualifications • 3 A levels or equivalent • Degree educated or equivalent Experience • Strong technical skills and proven experience of working with CRM platforms to support business development, client service and marketing activity • Experience working within a professional services or B2B organisation • Commercially focused with the ability to deliver innovative solutions. • Previous people management experience • Experience with the CRM system InterAction * The candidate can be based anywhere in the UK, but must be happy to travel to London at least 3 days a week during the initial settling stages. * InterAction experience experience essential * People Management experience essential
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  • £45000 - £60000/annum
Calling all internal communications specialists! We're on the lookout for an Internal Communications Project Manager to join an award-winning creative agency, to work on-site with a high profile, national B2C brand based in Sunderland. On offer is a unique opportunity to work on an exciting 6-9 month internal rebrand project with a growing financial service business, as well as a fantastic team of agency experts.  The experience we need. - 4-5 years' experience in a similar role with proven experience in project managing an internal re-brand, identity refresh or an internal transformation / migration.  - Experience having worked for a well-known national or international B2C brand, ideally within the financial or retail sector - Excellent written and communication skills with the confidence to engage, influence and present to board level stakeholders  - Confident in rolling out an internal communications plan, identifying project mile stones, managing internal governance and working with regularly working with different business units The role.  The right Internal Communications Project Manager will report directly into the company's Managing Director and the wider communication team, to roll out an internal re-brand project. You`ll play a pivotal part in the delivery of an integrated internal communications programme as the company undertake rapid expansion and merge internal divisions across the company.  You'll be responsible for full end to end implementation of the new identity / brand across their business, so strong communication skills on and off paper is a must!  The company. My client offers a great work environment as well as a highly competitive salary. The culture within both client and agency is fast moving and the project perfect for someone who really wants to use their experience in internal communications to make a massive difference. What you'll get in return. - Excellent career progression. - A chance to work for a dynamic creative agency for a national financial service brand on a huge internal re-brand project - The opportunity to develop your internal communications skillset  - A competitive salary and good benefits. How to apply. This is an urgent fill role and my client will start interview week commencing 15/01/2018. If this sounds of interest, then please click the apply button right away! For more info on this or similar roles please give Emma Whitting a call
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  • £20000 - £26500/annum OTE + car + frequent incentives
Business Development Executive (Impulse) – Soft Drinks (Working for Powerforce) Full time, 6 months fixed term contract Working: Monday to Friday, 37.5 hours per week Salary: £20,000 per annum + up to 25% bonus opportunity + Company car (+ London weighting if within M25) Territory: London and surrounding areas Do want to be part of a brand new dynamic team? Would you like to represent some of the top soft drinks brands in the UK? If so, please read on! You will be working for Powerforce to fulfil the role of Business Development Executive for a well-known drinks company. As a Field Sales Executive you will be responsible for: - Developing excellent in-store relationships with key decision makers in convenience and independent stores within your territory - Introducing them to a Direct Delivery service for a leading soft drinks company instead of retailers going to the wholesalers to pick up stock - Identifying further opportunity within your designated territory - Selling in products and introducing promotions You will have: - Held a full UK (or European) driving licence for a minimum of 12 months - A passion for sales and be driven by results - Very strong relationship building skills and pride yourself in your ability to deliver excellent customer service - A commitment to completing all tasks to the highest standard - The ability to work on your own initiative and effectively manage your own workload In return we will offer you: - Full training and ongoing support to enable you to fulfil your role to the best of your potential - A fun working environment where performance and success are really rewarded - Great career opportunities Powerforce is a vibrant sales and field marketing company and is proud to be the current holders of the coveted FMBE Team of the Year Gold Award with Molson Coors and Silver Campaign of the Year Award for AGBarr. Our people and customers are everything and we work really hard to build a great culture and be an amazing place to work. This success is a testament to the outstanding results that we continue to deliver and reflects the strong partnerships developed with our customers which result in long standing relationships. Powerforce are committed to giving talented, ambitious people the opportunity to prove what they can do in a competitive, exciting marketplace. If you would like to be part of our success, apply today
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  • £18000 - £20000/annum
Our client, a security lock specialist, have an exciting opportunity to join their team as a Marketing Assistant. The role is full time, initially being offered as a 12 month maternity contract, based in Avonmouth with a starting salary of £18,000 - £20,000. The main purpose of the role is to support the Marketing Manager with daily marketing activities and projects. Duties will include: • Modifying company literature from Head Office • Social media management • Content creation • Ensure marketing collateral is up to date • General marketing administration Please apply today if this could be of interest
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  • £30000 - £35000/annum
An inspirational not-for-profit organisation is looking for an Events Team Manager to work in their award winning marketing department, part-time (20 hours per week), with flexi-time.  This is a maternity cover contract lasting one year.  At £35k pro rata, the take home salary is £20k per annum. The experience we need. - Circa 3 years' experience working in an events management role.  Experience managing conferences is preferable. - Line management experience is essential, specifically managing project teams. - Experience of event system management. - Excellent communication skills (written and spoken) enabling good rapport with all levels of clients, suppliers and colleagues. - Strong financial awareness and keen commercial acumen with demonstrable experience of managing budgets. The role. This is an operational role reporting to the Head of Events.  It's not a hands-on event management role, rather a people and department management position ensuring that all functions surrounding event management are running smoothly and efficiently in unison.  The functions consist of registration and delegate management, venue management, sponsorship and exhibition logistics, program management and event management teams.  Event compliance, event systems and process adherence, and customer satisfaction are focal points of this role. The company. This is a rare opportunity for an experienced part-time events team manager to further their career at a not-for-profit organisation that they can be proud of.  This global organisation has a genuine impact on society and has won awards for their events. What you`ll get in return. This is a rare opportunity for the right candidate because it's a chance to work part-time for 20 hours a week with flexi-time.   If your experience fits the bill, you`ll be rewarded with a £35k pro-rated salary and a fantastic package. How to apply. If this sounds of interest then please click the ‘Apply` button right away! For more info on this or similar roles, please give Andy at Henry Nicholas a call
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  • £1470/week Free Car Parking
IMMEDIATE START - £1470 PER WEEK FULL TIME ROLE   Are you now or previously been a sales account manager in a call centre? Have you lots of experience at client relationship building in a sales environment? Can you evidence scenarios where you have enhanced a current service with a client to drive better efficiency and performance whilst increasing sales? I am currently recurring for a Mid-Market Digital Sales Adviser, you will be located in Preston Brook in Runcorn, in a high tec building with full catering facilities and break out areas, working for a global telecommunications company. You will be working alongside some of the best and dynamic sales and customer focused account managers in the business – having a portfolio of around 50 – 60 clients allocated to you from existing contracts driving performance at the highest level. Your role primarily will be to deliver the customers` expectations through delivering a high class account manager role, fully understanding the client`s business functions and capabilities to decide which of the telecommunication services would suit their needs. The role demands someone who is a great communicator, full of passion and tenacious in their approach. This is initially a 3 month contract starting asap - and could lead to perm  for the Right candidate IS THIS YOU - Desk based account manager managing sales opportunities - Increase revenue on existing accounts - Managing  a large portfolio of clients working across a broad sector across various vertical markets - Driving high performance in the customers experience CAN YOU EVIDENCE - Strong delivery of KPI, in sales and service - Retention of clients - Maximising profitability within each account - Concise strategy`s to drive and promote enhanced services to the client - Sound commercial knowledge SKILLS AND EXPERIENCE - Strong B2B sales - Excellent communication skills - Ability to drive cross functional working relationships - Exceptional oral and written skills - Sound presentation skills - IT Literate/Word/Excel and report creation - String IT with Convergence technologies - String commercial acumen and negotiator - Grade PSG3 In return will offer you a VERY COMPETITIVE salary and opportunities depending on your accounts for a work life balance We will be paying £294 PER DAY Hours are Monday –Friday office hours
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  • £18000 - £23000/annum £8,800 bonus
We have an exciting vacancy for an Inside Partner Business Manager to join our IT clients' Inside Sales team on a 9 month contract. The role will primarily focus on increasing our clients' share of business, growing revenue, building strong relationships, creating and implementing joint business plans within a dedicated list of proximity partners. Key skills for the role are: * Strong background of Customer/reseller sales engagement * Demonstrable sales success, attention to detail, driven sales individual, account management and account business planning skills * Build sales and marketing plans in conjunction with top accounts to maximize key metrics * Regular follow up to ensure strong execution & ROI on activities * Demonstrable ability to work and execute across an extended team (Back office, Distribution etc) This is an office based role and we are looking for a tenacious individual with a proven track record of sales success, proven ability to build and sustain relationships at senior level within resellers that drives FY18 growth to support the team
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  • £20000 - £25000/annum
Overview of the Role The function of the role is to assist the Account Managers in accurate and efficient customer quote and order management, Project delivery administration, CRM management and other sales support duties. Responsibilities The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business. * Search, obtain and record product and pricing information for products using agreed vendor contacts or online portals * Prepare and despatch customer quotations using accurate detailed product and pricing information * Managing incoming orders by completing sign-off criteria and sending to the relevant department for processing * Handle order queries and issues resolving internal issues where possible * Provide dedicated customer support in the absence of the Account Managers, as required, and agreed by the business * Complete project work as required by the business, ensuring our internal systems display accurate and customer-presentable information (project basis) * Operate to customer-specific service level agreements (SLAs) * Ensure company CRM system is representative of up to date information. * Take ownership of delegated tasks set by the manager within the time scales presented. * Setting up vendors and suppliers * Answering customer phone calls and assisting where possible * Assist Account Managers in preparing Wo and queries , checking pricing / change quantity's * Invoice queries - accounts send us invoicing queries e.g. can you look at this and see why the end user won't pay (currently done by Account Managers) * Customer Database split by Account Manager * Support certificate management * Provide back up support for the accounts/projects team when required. All employees are responsible for * Abiding by TMS Security policy & procedures as set out in the Employee Handbook, and implementing security directives from relevant managers (for example Senior Managers, HR & IS Managers) from time to time * Reporting all incidents and concerns, no matter how small the potential threat Knowledge This is a team role, and the individual performing it must demonstrate they have: * Knowledge of our systems and vendor resources * A good understanding of S3's transactional procedures * Detailed knowledge of customer and sector ordering requirements * Basic understanding of Storage industry, channel and licence agreement requirements * Knowledge of our product and service offerings * A broad understanding of the company's goals Skills This is a team role, and the individual performing it must demonstrate they can: * Deliver high attention to detail and a high degree of accuracy * Manage multiple tasks and conflicting priorities effectively to deliver against Service Level Agreements, including managing time and utilising resources efficiently * See tasks through to completion and within agreed timescales * Communicate clearly, openly and effectively, with authority to both customers and colleagues * Written communication to be clear, accurate and appropriate using concise business English * Listen and question effectively to identify customer requirements * Use Excel, Outlook, Word and PowerPoint competently * Form effective professional relationships Personal Attributes This is a team role, and the individual performing it must demonstrate: * A positive outlook, being both energetic and approachable * Integrity, honesty and trustworthiness * Self-motivation, initiative, flexibility and resilience * Compliance with procedures * Process and deadline driven * Team player Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
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Lottery sales people required for venues and door to door £25 a ticket Job description As an ethical family business our client works in partnership with local hospices and national charities to help them generate long-term funding to pay for the care and support of patients and their families. About the role Our canvassers are directly responsible for helping local hospices and national charities raise the funds they need. We canvass door-to-door and venue's to sign-up people to play in weekly prize draws which help charities reach their fundraising targets. What we are looking for from you - We want people with a positive attitude, who are proactive and can work independently or as part of a team - Whilst no specific skill-set is required, we expect a degree of life experience and the confidence and communication skills to initiate conversation - We want people who are prepared to work hard in all weathers and who are comfortable with door-to-door sales or in store at one of our venues - We do not use pushy sales people. It is essential that the reputation of the charities that we work with is not damaged - We prefer candidates who hold a full UK driving licence as you will need to commute to your daily operating locations What we offer in return - The opportunity to work with an ethical family business and make a very positive and genuine difference to people’s lives - Profit share/loyalty bonus after 12 months - Flexible working hours with part-time opportunities available - Training and on-going career development - Fun, rewarding and supportive working environment
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Lottery sales people required for venues and door to door £25 a ticket Job description As an ethical family business our client works in partnership with local hospices and national charities to help them generate long-term funding to pay for the care and support of patients and their families. About the role Our canvassers are directly responsible for helping local hospices and national charities raise the funds they need. We canvass door-to-door and venue's to sign-up people to play in weekly prize draws which help charities reach their fundraising targets. What we are looking for from you - We want people with a positive attitude, who are proactive and can work independently or as part of a team - Whilst no specific skill-set is required, we expect a degree of life experience and the confidence and communication skills to initiate conversation - We want people who are prepared to work hard in all weathers and who are comfortable with door-to-door sales or in store at one of our venues - We do not use pushy sales people. It is essential that the reputation of the charities that we work with is not damaged - We prefer candidates who hold a full UK driving licence as you will need to commute to your daily operating locations What we offer in return - The opportunity to work with an ethical family business and make a very positive and genuine difference to people’s lives - Profit share/loyalty bonus after 12 months - Flexible working hours with part-time opportunities available - Training and on-going career development - Fun, rewarding and supportive working environment
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