*Manage a team of caretakers, estate services operatives and where required retirement cleaners, ensuring the delivery of excellent customer service, maintaining high standards of cleanliness, safety and security on estates.
*To effectively lead, manage, motivate and develop the team to ensure the delivery of, and to actively encourage, excellent customer service.
*To undertake a regular timetable of visits to estates and monitor standard of work performance.
*To ensure that regular team and 1:1 meetings are held and that any staff performance issues are addressed in a timely manner in line with procedure.
*To identify training needs and action appropriate training.
*To ensure that all staff are effectively inducted into the Group.
*To ensure compliance with the Group's Health and Safety policy and legislation.
*To ensure Risk Assessments are completed in line with the Group's policy.
*Ensure team are fully aware of the Risk Assessments and Safe working practices and know how to report all accidents and incidents
*Follow gritting policy in times of snow and icy conditions ensuring that staff are able to carry out these tasks safely.
*Respond to fire alarms and assist emergency services as required. Contact emergency services when required.
*To ensure customer complaints are resolved efficiently and effectively either verbally or in writing as appropriate.
*To promote a positive image of the Group at all times through the establishment of good working relationships with residents and NHOs.
*Report any apparent breaches of tenancy agreements to Neighbourhood Housing Officers including: noise, nuisance, illegal sub-letting, uncontrolled pets, fly tipping and abandoned vehicles etc.
*Attend Residents meetings.
*Act as point of contact for residents and as a link with office based colleagues.
*Ensure regular estate inspections with Tenancy Team are attended and issues highlighted are resolved.
*Ensure Contact Manager tasks are acted upon within pre-determined deadlines and in line with the Groups policy.
*To ensure the Estate Services Monitoring system is being used in the correct manner and identifying improper use.
*To provide cover for service in own team and on neighbouring patches as required.
*Demonstrate a commitment to environmentally friendly practices in line with the organisation's Environmental Sustainability Strategy and relevant legislation.
*Undertake any other duties within the level of the post as requested and required by the line manager /operations manager.
Experience and pre-qualification criteria
*Knowledge of EPA standards
*Knowledge of COSHH regulations and health and safety standards.
*Knowledge of BICSc.
*Planning and organisation skills with the ability to problem solve.
*Excellent communication skills, verbal and written.
*Experience of working with the public.
*Committed to resident participation.
*Able to work closely with others to achieve results.
*Flexible and able to carry out a varied range of duties.
*Applicants must hold a full valid UK driving licence as you will be provided with a company van for work use only.
For more information, please contact David Trogu on (phone number removed)
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