Job Title: Training Program Coordinator
Based in: Dublin / From Home until return to office is appropriate
Salary: €15-19 per hour DOE
Contract, Full Time
As the training program coordinator you will support new employee sales training programs associated with sales onboarding activities for the sales and services sector of this tech organisation.
You will collaborate with multiple team functions to secure subject matter experts to create and implement effective and efficient onboarding programs for the sales and services sector.
To be successful in this role you will need strong facilitation, communication, organisational, planning and problem solving skills.
60% of time will be spent coordinating the New Employee Sales Training program including:
Coordination and Logistics.
Preparing and delivering requirements for each corresponding course week and checkpoint.
Confirming attendees register to attend and receive invites for program courses as well as attendance tracking.
Ensuring classrooms are set up and ready for training which includes: confirming rooms are booked, meals are arranged, materials are available, required technology is set up for the room and other details as needed.
Distribute, collect and report electronic course surveys. Prerequisite Tracking.
Ensure new hires have the access and understanding necessary to complete tasks in the training platform.
Track completion status of the prerequisites and any additional tasks, as determined by the Onboarding Program Manager. Communication.
Deliver communication to new hires for class scheduling and required class activities to make certain goals of program are achieved.
Work with third-party vendors to coordinate facilitators and provide attendance lists for follow up communications on additional learning. Facilitation.
Assist with the delivery of relevant product and business-related instructor led training classes for sales new hires. This includes delivering basic knowledge of company messaging, sales processes and techniques as needed. 40% of time will be spent supporting the new hire onboarding initiatives including:
Communicating with new hires, management, and other teams to ensure that management and new employees have the necessary support required for a consistent and strong onboarding experience through mediums such as a manager checklist, welcome email and virtual meetings.
Confirm new hires are setup with a peer champ/mentor when they join.
Reinforce the usage of the tools provided to new employees for their on-demand training needs. Qualifications (Knowledge, Skills, Abilities):
·Supports at least one team/stakeholder, works with leaders for guidance.
Ability to handle multiple tasks simultaneously and to complete assignments within given time constraints with high quality level.
Have or develop an understanding of company strategies, overall objectives, and the organisation’s business and direction.
Solid understanding of product messaging, positioning and competition.
Ability to lead and deliver presentations to technical and business audiences with guidance.
Strives to improve performance and to have a significant impact on department’s success.
Demonstrates ability to lead and be a team player. Thinks and acts in terms of “We,” rather than “Us vs. Them”.
Possesses professional maturity, presence and keeps a positive customer service attitude.
Comprehends, responds, and incorporates iterative daily/weekly feedback from managers, peers and mentors.
Strong work ethic, attitude and follow through ability.
Strong written and verbal communication and presentation skills.
Ability to communicate clearly so that mutual understanding is achieved, including written communications and emails.
Learns technology quickly for reporting completion on internal systems.
Demonstrates strong organisational, planning and independent problem-solving skills.
Must be willing and able to travel 10% Requirements (Education, Certification, Training, and Experience):
A minimum of 2 - 4 years related program coordination experience.
Bachelor's degree in related field.
Intermediate to Advanced Microsoft Office suite skills, specifically Outlook, Excel and PowerPoint.
Comfortable presenting in front of large and small groups, delivering critical messages to audiences