Found 392 Customer Service/ Call Centre Jobs

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  • £20000 - £23000/annum
A great opportunity has arisen for a Customer Service Team Leader in the Lincolnshire area. Due to a recent increase in workload and restructure, a Customer Service Team Leader is now required to hit the ground running, and to work alongside a team to improve the efficiency of the department. Key Duties of a Customer Service Team Leader- ·Support the Customer Service Supervisor in the running of the Customer Service department which provides first point contact for customers, businesses, contractors and the general public ·Manage and motivate the Customer Service team by providing regular 121s, appraisals and coaching ·Provide training to the team of Customer Service Advisors, ensuring they are fully multi-skilled across all areas ·Develop and evolve processes and systems to support the Customer Service team in the effective delivery of corporate services ·Flexible approach to shift patterns to deliver management presence across a 24/7 service delivery What you will need to be a successful Customer Service Team Leader- ·Experience of managing teams in a customer focused, fast paced environment ·Encourage and embrace change and managing, coaching and developing a team ·6 months experience within a similar office environment ·Priorities and manage workloads to meet deadlines without supervision ·Be reliable and willing to go the extra mile to support a team to deliver excellent customer service To apply for the Customer Service Team Leader role or if you have any further enquiries for this role call (phone number removed) and ask for Lauren Gilligan
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This is a great opportunity to join a very friendly and successful customer service team. This is a contract for around 6 months. Tasks involve: Processing of Customer orders in an accurate and timely manner Ensure orders entered have correct and current pricing and paperwork is produced to the Customer's satisfaction. Processing of quotations in response to Customer RFQs in an accurate, efficient manner, ensuring additional charges are also quoted for. Deal efficiently with customer enquiries over phone, email, and fax. Ensure that Customer Service transactions, customer orders, dispatch notes and proof of deliveries are filed efficiently and accurately. Provide customers with Technical and Product information Liaise with the Warehouse team and Production team to enable customer delivery expectations to be met. Communicate with customers in a professional and proactive manner to establish delivery expectations. Liaise with external and internal suppliers regarding the availability of products. Communicate with Warehouse Team, own transport, 3PL Transport companies and carriers to ensure customer delivery expectations are met. Interact with Sales Team when required to establish customer requirements. Liaise with group Finance team for customer account queries.The role would suit someone from a customer service office based environment with good PC skills and the ability to work under pressure with constantly changing priorities. Enthusiastic problem solver looking for a challenge. Hours are 8.30am to 5pm
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Our client, a market leader within the Utilities industry, is looking to recruit a team of experienced Customer Service Advisors on a part time temporary basis to work at their Great Sankey based offices in Warrington. Successful candidates will be expected to provide an excellent level of customer service to ensure issues for metered customers are owned from start to finish as a case and deliver the highest level of customer experience, through a proactive responsive service. You will have strong customer service skills, be an excellent written and verbal communicator, and have strong interpersonal skills, good working knowledge of Microsoft office applications and the ability to manage your own workload. Additionally, you will be able to work using your own initiative adhering to strict deadlines and have the ability to work as part of a team to deliver high performance. In this role you will work 20 hours per week Monday to Friday covering both a 4pm to 8pm shift and a 6pm to 10pm shift. You will also be required to work one in two Saturdays with an evening off in the week. Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from Disclosure Barring Service and a Credit Check. This vacancy is being advertised by Rullion Ltd acting as an employment business. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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Great opportunity to join and great team and company. If you have one years experience in either customer service or Call centre and wish to expand your skills this is the job for you. 37.5 hour week between the hours of 8 to 6 pm. You may be required to change hours eg 8 to 4.30 on week and them 9.30 till 6 pm but this is negotiable 21 days holiday plus banks loyalty scheme pension and annual bonus. To act as the initial contact with our Clients and Tenants to accept their order for works and enter the order onto our works management system. To control the daily work of a team of engineers over a specified geographic area to ensure Client requirements are met. To be a good team player, ability to demonstrate good customer care, communication and IT skills. Main duties will include: To review jobs received during the working day and allocate accordingly to Engineers To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times. Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements. To enter into the "Contract Diary" relevant information of appointments made for engineer attendance/response in order to maximise attendance within response times whilst minimising standby and travelling time. To check engineer's paperwork/PDA's to ensure written details match those reported by phone and recorded to ensure that the engineer's documentation is correct and accurate. To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken. To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. As and when required, compile contract data and associated client correspondence reports. Car driver preferred due to the location of Company. INDHE
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SW Global Resourcing (SWGR) are seeking experienced Call Centre Operatives (In Coming) for their client's modern call centre close to Glasgow city centre. This is a long term contract with first class working conditions. Ideally you you will come from a call centre or customer services background but applicants with enthusiasm and confidence on the telephone will be considered. The role requires flexibility to cover shifts in the evenings and week ends as required. Due to expected high levels of response we can only contact short listed applicants. Please apply with a full up to date CV - Closing date will be 27th September
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Customer Service Advisor 4-6 Month contract (direct with client) £17,010 per annum We have a fantastic opportunity with a well known client of ours in Nottingham for capable Customer Service Advisors on a fixed term contract. We are looking for candidates with a great telephone manner and a good understanding of how important it is to deliver a high level of customer service at all times. If you have the ability to treat every customer differently, managing a variety of queries and offering great solutions, this could be the role for you. Role Overview: You will be an essential part of a customer service team for a leading global retailer where your priority will be providing a fantastic customer experience helping with a variety of queries from both customers and colleagues. Responsibilities: Listening to the customer is the first step to be able to provide an excellent service and resolution Problem solve, manage queries and offer solutions with a consideration to how you would want to be treated Support and help colleagues as you will be the first point of contact for any of their queries How will you do this: Build relationships with the Customer Support Centre team to help each other with customer queries Understand in full the services that the company offers to be able to provide the best advice Be personable and treat each customer as an individual What we're looking for: Experience using computers and IT systems Great communication skills, both written and verbal Customer service experience of any kind Ability and willingness to handle approximately 70 calls per day Flexibility to work any 5 days out of 7, including Bank Holidays (working hours between 8.30am and 7.00pm) Benefits: 25 days annual leave (plus Bank Holidays) Staff Discount Competitive company bonus scheme Part-subsidised on site parking If you are interested in this position, please click below to apply or call the Nottingham branch on (phone number removed). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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What does your office smell like? Stay with us… If it doesn’t smell like cocoa, then maybe you’re in the wrong job. Imagine a chocolatey aroma every day… what’s not to love? You won’t be on the production line making the chocolate, but you’ll be an integral part of how the brand is perceived and customer satisfaction. You will be the first port of call for all enquiries and you’ll manage them through to finding the quickest (and best) resolution. Sometimes the quicker option isn’t best though, but you’ll be savvy and confident enough to know what is right. If you don’t know, you’ll have the back up of your team leaders and advice and help whenever you ask. This is a team, after all. Of course, you’ll be working towards KPIs and ensuring everything is in line with the best interests of everyone involved, but with an inclusive workplace and excellent training ad coaching you’ll be able to tackle any problem that might surface, so these won’t be a problem. This is a FTC. You will get £23,460.60 (to be precise) and have 26 days holiday plus 8 bank holidays (all pro rata), so there’s plenty of ‘you time’ to be had… to enjoy your free chocolate. Give us a call, send us an email, LinkedIn connection or whatever you find easiest – all our details are on the OX Seven website. We’re all ears and love to chat. If you’ve got an up to date CV then pop it in the portal
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Becoming a Customer Engagement and Policy Change Analyst with Smart DCC Smart DCC (Data Communications Company) is looking for a talented and driven Customer Engagement Policy Analyst who will develop business rules, policies and guidelines as part of the rollout of DCC's new engagement strategy to ensure effective control mechanisms are established. This role will consider expected results of internal policy changes, analyse implemented changes and advise on adjustments to workflow, schedules or other processes required to deliver on DCC's new engagement strategy. The Customer Engagement Policy Analyst will engage with internal and external stakeholders to workshop processes, policies and build business requirements to ensure they meet stakeholder and business needs. What you'll be doing: Support the evaluation of existing business and industry policies, identifying any risks and issues. Develop business processes and policies for improved customer engagement. Create guidance documents, process outlines, flowcharts and implementation procedures. Develop reporting materials to demonstrate and record outcomes achieved. Build the business requirements for DCC's engagement and design of the customer portal and CRM. What we're looking for: Experience in business process and policy development Detail-oriented problem-solver who can employ critical thinking and time management skills Experience of working with a wide range of internal and external stakeholders Can demonstrate our core values of Excellence, Partnership and Ingenuity Experience delivering processes, policies and rules with a focus on improved stakeholder engagement A knowledge of leading practice principles in business policy and process development About Smart DCC At Smart DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to 30 million homes and small businesses across the country. The world's most ambitious smart meter roll-out will see more than 53 million smart meters installed across Great Britain by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future. The Smart Data Communications Company is funded by, and operates on behalf of, the energy industry. Smart DCC is part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive basic salary 25 days holiday (with the opportunity to buy extra leave) Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyYou'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact (url removed) Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership
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Do you have a keen eye for detail and enjoy meeting people? We now have an excellent opportunity for someone to join our Registrations Team as an Registration Officer. Your new company: Sanctuary Personnel is a market-leading recruitment and service delivery group that has been established for over 15 years and employs over 200 people from our offices based in the centre of Ipswich. Since 2011 Sanctuary have won, or been shortlisted for, a number of major business awards every year. In 2017 we collected no less than six awards including the EADT Business of Year. We have also just won Best Public Sector Recruitment Agency 2019 at the National Recruitment Industry awards. Your new role: Sanctuary Personnel is looking to expand our registrations team. We are currently looking for applicants based in or around Maistone. Our registrations and compliance teams are responsible for performing a range of statutory and company-required checks on new candidates before they join. Each registration meeting is to ensure all aspects of a candidate's registration are complete before the commencement of their placement, to meet safer recruitment guidelines. This role requires excellent communication skills, enthusiasm and a drive to enhance services, which will all contribute to market-leading candidate experience. Key tasks include: Acting as a representative on behalf of the company Liaising with the Booking Co-Ordinator regularly to organise diary Travelling to meet candidates to conduct professional face-to-face registrations Verifying candidate documentation and submitting within a tight deadline Liaising with the compliance team to ensure all required documentation has been received and recorded in the correct mannerThe position is offered on a zero hours contract and non-office based and is ideal for anyone wishing to earn additional income. We will provide training, no prior experience is required and the ideal candidate will be expected to demonstrate flexibility to their working day and must enjoy meeting new people. An iPhone or Android phone will be required and a full diving licence with own transport (Business Insurance cover required). You can expect to perform five compliance checks on average per week, however at times this could increase depending on the volumes of new candidates enrolling at any one time. Each meeting would last approximately 45 minutes and cover an average radius of 45 miles from your base. You may be requested to travel further on occasion and this would be by agreement. Mileage is paid at £0.30p per mile travelled. If you feel this is the position for you, apply today! Due to the high volume of applications received we regret we cannot respond to all applications on an individual basis. If you have not heard from us within 14 days of your application, on this occasion, you have not been succ
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Do you have a keen eye for detail and enjoy meeting people? We now have an excellent opportunity for someone to join our Registrations Team as an Registration Officer. Your new company: Sanctuary Personnel is a market-leading recruitment and service delivery group that has been established for over 15 years and employs over 200 people from our offices based in the centre of Ipswich. Since 2011 Sanctuary have won, or been shortlisted for, a number of major business awards every year. In 2017 we collected no less than six awards including the EADT Business of Year. We have also just won Best Public Sector Recruitment Agency 2019 at the National Recruitment Industry awards. Your new role: Sanctuary Personnel is looking to expand our registrations team. We are currently looking for applicants based in or around Reading. Our registrations and compliance teams are responsible for performing a range of statutory and company-required checks on new candidates before they join. Each registration meeting is to ensure all aspects of a candidate's registration are complete before the commencement of their placement, to meet safer recruitment guidelines. This role requires excellent communication skills, enthusiasm and a drive to enhance services, which will all contribute to market-leading candidate experience. Key tasks include: Acting as a representative on behalf of the company Liaising with the Booking Co-Ordinator regularly to organise diary Travelling to meet candidates to conduct professional face-to-face registrations Verifying candidate documentation and submitting within a tight deadline Liaising with the compliance team to ensure all required documentation has been received and recorded in the correct mannerThe position is offered on a zero hours contract and non-office based and is ideal for anyone wishing to earn additional income. We will provide training, no prior experience is required and the ideal candidate will be expected to demonstrate flexibility to their working day and must enjoy meeting new people. An iPhone or Android phone will be required and a full diving licence with own transport (Business Insurance cover required). You can expect to perform one or two compliance checks per week on average, however at times this could increase depending on the volumes of new candidates enrolling at any one time. Each meeting would last approximately 45 minutes and cover an average radius of 45 miles from your base. You may be requested to travel further on occasion and this would be by agreement. Mileage is paid at £0.30p per mile travelled. If you feel this is the position for you, apply today! Due to the high volume of applications received we regret we cannot respond to all applications on an individual basis. If you have not heard from us within 14 days of your application, on this occasion, you have not been succ
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