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Job Number .

The deadline to apply online is July 26, 2019.

The International Monetary Fund (IMF) is seeking an Information Technology Officer (AV Services) to join its IT Department (ITD) located in Washington D.C. This is a contractual position for one (1) year renewable for up to four (4) years of cumulative contractual service pending incumbent's performance and continued business need.

As audio and visual (AV) solutions have evolved to take advantage of technology advancements, they increasingly require IT expertise for effective deployment, management, and support - in addition to more traditional AV expertise. At the IMF, AV solutions are generally selected and supported by the Creative Services division in the Corporate Services and Facilities Department (CSF), outside of the IT Department. Under the supervision of the Senior Media Officer (BAV) of the Creative Solutions Division in the Corporate Services and Facilities Department (CSFCS), and the Deputy Division Chief of the Enterprise Operations Division in the IT Department (ITDEO), the IT Officer for AV Services is responsible for the maintenance and life cycle renewal of the IMF's AV infrastructure. This role will ensure that AV systems are compliant with the IMF's Information Security policies and standards, and the IT Department's operational policies and procedures.

Main Duties and Responsibilities

Responsible for maintenance and renewal of the IMF's AV systems including self-service conference room systems, video-conferencing endpoints, signal routing systems, and the specialized AV systems in the IMF's conference hall, executive board room, and other specialized venues. Responsible for advising on equipment life cycles and technology replacements, researching options for new solutions for AV Infrastructure, contributing to RFI/RFPs, and understanding and securing the expertise and resources needed to support new solutions. Works collaboratively with any IT Department (ITD) teams required to install, manage, and support AV Systems (eg, Network Infrastructure team), using the IT Department's standard tools and processes (eg, Incident Management using Service Now). Responsible for support and licensing contracts with manufacturers or suppliers of IT-supported systems (eg, annual maintenance contracts with Cisco, Lenovo). Ensures that all AV systems comply with the Fund's information security policies, procedures, and standards; this includes working directly with the Information Security Group on risk assessments and solution accreditations. Manages the patching and upgrading of AV systems in scope to address vulnerabilities or otherwise comply with IT standards. Manages the compliance of AV systems with the Fund's IT Service Management processes including Incident Management, Problem Management, Change/Release Management, and Configuration Management. Coordinates and manages the work required from ITD for changes, issues, problems, upgrades, and new initiatives Reviews and contributes to all statements of work for the AV program.

Qualifications

Educational development, typically acquired through the completion of an advanced university degree in computer science, engineering, mathematics or related field of study or equivalent, plus a minimum of four years of relevant professional experience; or a bachelor's degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience, is required. Must have an in-depth understanding of and experience with AV and AV-related IT systems and IT solution design in order to communicate with both BAV team members and ITD team members effectively. Must have experience with IT Service Management principles and processes (especially Incident Management, Problem Management, Change/Release Management, and Configuration Management) Must have a solid understanding of information security principles, terms, standards, and processes in order to implement appropriate controls and monitoring Excellent command of English, both oral and written. Excellent knowledge of Word, Excel, Outlook, and other Fund-standard software. Proven ability to organize own work, meet deadlines, and work with a minimum of supervision, demonstrating a high degree of initiative. Strong administrative and organizational skills and excellent interpersonal skills. Must have the ability to handle a number of high profile urgent tasks simultaneously and work well under pressure.
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Are you looking for some temporary on-going work? Are you looking to join a company that offer amazing company benefits in a luxury working environment? Are you looking for work in Coventry that is very accessible to all areas working 9am - 5pm Monday - Friday paying £9.00ph? Then look no further!! Our FTSE 100 client is looking for a number of strong and experienced; Customer Service Advisors Data Entry Administrators Administrators Keys skills set will be strong organisational skills, strong IT and computer skills, accuracy with good attention to detail and a good communication skills both written and verbal. First class on going training will be provided joining a very experienced team. If you have the experience required and you want to grab these opportunities then apply today!! The start date for these positions will W/C 5th August for at least 12 weeks
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Customer Services Officer To deliver a high quality customer service across all channels including but not limited to telephone, web and face to face. Customer Services Officer To ensure the responses to enquirers comply with organisational standards, procedures and legislative requirements. Customer Services Officer To deliver the highest standards of customer care and improve customer satisfaction through survey delivery To support and drive the digital and channel shift programme Customer Services Officer have exp working within the public sector
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  • £17000/annum Pro Rata + Excellent Benefits
Would you like to work with a growing and expanding company? * Are you available to carry out a 6 months FTC that will roll on and have an opportunity to go permanent? * Would you like to work 30 hours – which you can chose when you want to work them? Anderson Knight is looking for a Contract Administrator to join one our exclusive clients based in Livingston. The role will be initially a 6 months contact but if you are enjoying the role and performing the contract will continue and also offer an opportunity to go permanent with the business as it offers so much opportunity. Hours will be business hours – No evening or weekends! You will be working 30 hours per week but the good news is that the hours are negotiable about when you want to work them, my client is very flexible. The role will be to assist in organizing the installation of gas installations. You be liaising between the clients and also the workforce on the field. This is a great opportunity to get your foot in the door of an exciting and growing company that can offer a long and successful career! Duties: * You will be first point of contact for customers and the workforce out on the field * Offering excellent customer service to the clients * Working to service level agreements * Reporting progress on the various projects * Offering support to the Engineers on the filed * Resolving any issues that arise * Reporting to Management progress * Ad hoc admin tasks * Updating trackers and spreadsheets Personal Attributes: * Great customer service skills * Strong communication skills * Good time management skills * Able to multitask and priorities Experience: * Must have customer service skills * MS Office Packages experience * Working to deadlines * Can liaise with different types of customers and colleagues If you worked in a Customer Service role, Project Coordinator, Planning or Administration role then this is for you!! In return you will be rewarded by a competitive salary, free parking, great pension scheme and an opportunity to join a friendly team than send in your CV as the role is moving quickly
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Customer Service Team Leader (Rents) Salary: £27,482 - £33,590 per annum Job Type: Full Time, 12 Months Fixed Term Contract Hours: 35 hours per week Location: South Manchester Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. About the role: Do you believe in providing excellent customer service at all times? Can you inspire, motivate and develop a team to achieve their true potential and career aspirations? If so we have an fantastic opportunity for you. Reporting to the Head of Customer Contact, the Customer Access Team Leader is responsible for overseeing and managing the work of the Customer Access Hub and ensuring we achieve our objectives of providing an exceptional ‘first point of contact’ customer experience. You will assist with the Head of Customer Contact and to ensure the operational delivery of a service that is easy to do business with, is focussed on customer need and promotes customer self- sufficiency, by encouraging the use of self service options as well as the provision of direct support delivered via traditional and digital communication channels. You will also work with the Head of Customer Contact to plan resources to ensure effective service delivery against objectives and work to develop a high-performance culture that embeds our ways of working and a highly motivated team. About You: The successful candidate will have relevant professional qualifications / memberships (Institute of Customer Service qualification, IoH qualification) and be qualified to minimum level 3 in English and Maths. You will also be proficient in a range of Microsoft Office applications and confident in the use of ICT systems. Experience within a customer service management role or related field is desirable. Additionally, you will have experience of working in a customer contact centre environment that deals with a wide range of enquiries, this role will act as the operational expert for rent account management for the customer hub so experience of resolving rent queries or demands is desirable. You must also have a good understanding of welfare benefits including Universal Credit and Housing Benefit and tools available to customers to enable them to manage their rent account by themselves. You will provide robust line management for customer Contact Officers and have accountability for ensuring that all customer demands, from all communication channels are dealt with at first point of contact , these will include not only rent account management, but tenancy related issues, rehousing advice, repairs reporting and complaints. You must be willing to work flexibly within our core hours (8am-6pm Monday to Friday) and when required work outside core hours to help support customer demand and ensure business continuity. You may have experience of the following: Rent Team Leader, Customer Service Team Leader, Customer Service Supervisor, Customer Service Advisor, Income collection officer, Housing Assistant, etc. About our company: Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire. Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs. We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential. REF: 87875
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Our client is seeking a Customer Service Advisor on an initial 5 month contract with the possibility of an extension. Working Hours: 37 Hours per week Monday - Friday Pay Rate: £10.14 p/h Job Purpose: Provide high quality customer service across the Council's Customer Service access channels, acting as an advocate for the customer. Deliver a variety of service requests by accessing Council services. Pro-actively manage the life cycle of the service request.Duties and Responsibilities: Deliver a range of Council Services using the Councils Customer Relationship Management system, in accordance with relevant legislation, Council policies and procedures. Provide information and advice to customers in the most appropriate format to meet their needs. Ensure that payment activities are undertaken in accordance with the Council's financial regulations. Undertake administrative tasks and make telephone calls as required to progress enquiries from customers, ensuring the efficient functioning of the Customer Service operation. Maintain a good working knowledge of regulations covering services delivered by Customer Services. Actively promote the Council by informing customers of other services that may be relevant or of interest to them. Assist in ensuring that information provided to Customer Service by Directorates for the use in the delivery of services is up to date and correct. Take responsibility for your own learning and development and to take part in any training considered relevant to the role. Co-operate in ensuring that the Council's obligations under the Health and Safety at Work Act and supporting regulations are met in respect of the Customer Service operation. The business requirement will involve working on a rota basis covering Monday to Saturday between the hours of 08.00 - 19.00.Skills and Experience: Ability to communicate effectively both written and orally with a variety of people. Ability to apply creative thinking to find solutions to problems. Ability to deal with complex situations. Ability to develop own skills. Effective communicator and good listening skills. Willingness to accept ownership of an issue, through to resolution. Previous experience and proven ability in the delivery of customer services.For this role you will need the following: - You are eligible to work in the UK. - 2 Written references. 121 Jobs is acting as an Employment Business in relation to this vacancy
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Our client is seeking a Customer Service Advisor on an initial 5 month contract with the possibility of an extension. Working Hours: 37 Hours per week Monday - Friday Pay Rate: £10.14 p/h Job Purpose: Provide high quality customer service across the Council's Customer Service access channels, acting as an advocate for the customer. Deliver a variety of service requests by accessing Council services. Pro-actively manage the life cycle of the service request.Duties and Responsibilities: Deliver a range of Council Services using the Councils Customer Relationship Management system, in accordance with relevant legislation, Council policies and procedures. Provide information and advice to customers in the most appropriate format to meet their needs. Ensure that payment activities are undertaken in accordance with the Council's financial regulations. Undertake administrative tasks and make telephone calls as required to progress enquiries from customers, ensuring the efficient functioning of the Customer Service operation. Maintain a good working knowledge of regulations covering services delivered by Customer Services. Actively promote the Council by informing customers of other services that may be relevant or of interest to them. Assist in ensuring that information provided to Customer Service by Directorates for the use in the delivery of services is up to date and correct. Take responsibility for your own learning and development and to take part in any training considered relevant to the role. Co-operate in ensuring that the Council's obligations under the Health and Safety at Work Act and supporting regulations are met in respect of the Customer Service operation. The business requirement will involve working on a rota basis covering Monday to Saturday between the hours of 08.00 - 19.00.Skills and Experience: Ability to communicate effectively both written and orally with a variety of people. Ability to apply creative thinking to find solutions to problems. Ability to deal with complex situations. Ability to develop own skills. Effective communicator and good listening skills. Willingness to accept ownership of an issue, through to resolution. Previous experience and proven ability in the delivery of customer services.For this role you will need the following: - You are eligible to work in the UK. - 2 Written references
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Customer Contact Officer (12 months) Salary: £19,499 - £23,833 per annum Job Type: Full Time, 12 Months Fixed Term Contract Hours: 35 hours per week Location: South Manchester Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. About the role: Are you passionate about delivering exceptional customer service over the phone or through digital communication methods? Great Places are looking for a motivated individual to join their new Customer Contact Hub. The HUB provides an excellent service to our customers aiming to resolve their enquiries first time. The successful individual will work as part of the Customer Access Hub to provide first point of contact resolution to a wide range of customer demands, ranging from rent account management, tenancy related issues, rehousing advice, repairs and complaints.. You will work with customers to devise their own solutions where possible and promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully. Additionally, you will promote the use of digital communication channels and self-service through the website. About You: The successful candidates will be qualified to minimum GCSE grade C in English and Maths and have relevant professional qualifications / memberships such as an Institute of Customer Service qualification or be willing to study towards Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service is highly desirable, as is experience of detailed administration and recording procedures, with an in depth understanding of confidentiality. Experience of working using a coaching/negotiation style to support the do things “with” not “for” customers is desirable. You will also have an understanding of safeguarding and the potential risk to customers, the wider community and Great Places. You will have the ability to work flexibly within the core working hours of 8am-6pm and when needed outside normal working hours. Additionally, the ability to speak another language is desirable (South East Asian or Eastern European) You may have experience of the following: Customer Contact Officer, Support Officer, Customer Support Officer, Housing Administrator, Admin Assistant, Administrator, Administrative Assistant, Customer Service Advisor, Customer Service Representative, Office Assistant, Office Administrator, Call Centre, Contact Centre etc. About our company: Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire. Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs. We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits and learning and development opportunities to help you achieve and exceed your potential. REF: 87874
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  • £45000 - £47000/annum + Excellent Benefits
Role: Customer & Employee Insight Manager Salary: £47,000 + excellent benefits package (1 year FTC) Location: Central London Sector: Housing Maintenance / Social Housing My client is a leading housing maintenance and property services contractor within the public sector, the business provides housing repairs, planned maintenance and void refurbishments to over 200,000 properties throughout the UK. Due to significant contract wins and ambitious growth plans the business is currently recruiting for a Customer & Employee Insight Manager to join the business out of their offices based in Central London (close to Liverpool Street). The business is leading the way in the sector with its innovative approach to social housing maintenance through investing in new technology to make day to day activities efficient, investing in their employees career development and creating lasting legacies within the community. My client would be really interested in speaking to customer experience or customer engagement professionals who have worked for housing associations or a local authority. You would report in to the Communications & Marketing Director for the business and you would be responsible for supporting the data & reporting as well as the overall customer experience within the business by providing effective project management for turnaround and business improvement projects as well as ensure projects are delivered both to time and to budget, working closely with both internal and client teams, ensure risks are identified early and actively managed, and support on the implementation of the organisations policies, company, industry standards and initiatives with overall contractual compliancy across all projects. What you’ll need to succeed: Excellent understanding of the social housing sector including; R&M, planned refurbishment, and compliance services Take ownership of “Rant & Rave” software – the software improves customer engagement and helps to capture feedback in real-time from its residents so issues are resolved efficiently Significant project and change management experience Excellent communication skills both written and oral Ability to build both strong client and internal relationships at all levels Ability to manage, facilitate and co-ordinate various functional activities Ability to work in a collegiate manner and with teams In return my client are offering a salary in the region of £47,000 + an industry leading benefits package and room for progression within the business. If you are interested in the position or would like some more information on the role then please get in touch | | (phone number removed) | Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
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An exciting new opportunity has arisen for a Customer Outbound Call Operator to work for a UK leading Energy and Utilities Company on Thames Water projects based in Stratford. Company Background: We employ teams of SHVAs to deliver home energy efficiency visits across London for Thames Water. Our current requirements are for a number of plumbers to work on a long term project linked to Thames Water - Saving Water and Water Efficiency across all London Boroughs, to carry out wastage repairs to internal appliances such as taps, toilets, valves and overflows in domestic properties and business premises. Job Purpose: You will be making outbound calls to Thames Water customers with the intention of booking in free Smart Water visits for our fleet of Plumbers and Wastage Repair Engineers to attend Key Skills and Requirements: Previous experience taking inbound/outbound customer calls Friendly and outgoing personality Experience in working in an office environment Experience with Microsoft Office Excellent customer care skills For more information please apply within. Due to a high volume of applications we are not always able to reply to all applications. If you have not received an update from us within 2 weeks then please accept this as an unsuccessful application. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
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