Job Number .
The deadline to apply online is July 26, 2019.
The International Monetary Fund (IMF) is seeking an Information Technology Officer (AV Services) to join its IT Department (ITD) located in Washington D.C. This is a contractual position for one (1) year renewable for up to four (4) years of cumulative contractual service pending incumbent's performance and continued business need.
As audio and visual (AV) solutions have evolved to take advantage of technology advancements, they increasingly require IT expertise for effective deployment, management, and support - in addition to more traditional AV expertise. At the IMF, AV solutions are generally selected and supported by the Creative Services division in the Corporate Services and Facilities Department (CSF), outside of the IT Department. Under the supervision of the Senior Media Officer (BAV) of the Creative Solutions Division in the Corporate Services and Facilities Department (CSFCS), and the Deputy Division Chief of the Enterprise Operations Division in the IT Department (ITDEO), the IT Officer for AV Services is responsible for the maintenance and life cycle renewal of the IMF's AV infrastructure. This role will ensure that AV systems are compliant with the IMF's Information Security policies and standards, and the IT Department's operational policies and procedures.
Main Duties and Responsibilities
Responsible for maintenance and renewal of the IMF's AV systems including self-service conference room systems, video-conferencing endpoints, signal routing systems, and the specialized AV systems in the IMF's conference hall, executive board room, and other specialized venues. Responsible for advising on equipment life cycles and technology replacements, researching options for new solutions for AV Infrastructure, contributing to RFI/RFPs, and understanding and securing the expertise and resources needed to support new solutions. Works collaboratively with any IT Department (ITD) teams required to install, manage, and support AV Systems (eg, Network Infrastructure team), using the IT Department's standard tools and processes (eg, Incident Management using Service Now). Responsible for support and licensing contracts with manufacturers or suppliers of IT-supported systems (eg, annual maintenance contracts with Cisco, Lenovo). Ensures that all AV systems comply with the Fund's information security policies, procedures, and standards; this includes working directly with the Information Security Group on risk assessments and solution accreditations. Manages the patching and upgrading of AV systems in scope to address vulnerabilities or otherwise comply with IT standards. Manages the compliance of AV systems with the Fund's IT Service Management processes including Incident Management, Problem Management, Change/Release Management, and Configuration Management. Coordinates and manages the work required from ITD for changes, issues, problems, upgrades, and new initiatives Reviews and contributes to all statements of work for the AV program.
Educational development, typically acquired through the completion of an advanced university degree in computer science, engineering, mathematics or related field of study or equivalent, plus a minimum of four years of relevant professional experience; or a bachelor's degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience, is required. Must have an in-depth understanding of and experience with AV and AV-related IT systems and IT solution design in order to communicate with both BAV team members and ITD team members effectively. Must have experience with IT Service Management principles and processes (especially Incident Management, Problem Management, Change/Release Management, and Configuration Management) Must have a solid understanding of information security principles, terms, standards, and processes in order to implement appropriate controls and monitoring Excellent command of English, both oral and written. Excellent knowledge of Word, Excel, Outlook, and other Fund-standard software. Proven ability to organize own work, meet deadlines, and work with a minimum of supervision, demonstrating a high degree of initiative. Strong administrative and organizational skills and excellent interpersonal skills. Must have the ability to handle a number of high profile urgent tasks simultaneously and work well under pressure.