Becoming a Customer Engagement and Policy Change Analyst with Smart DCC
Smart DCC (Data Communications Company) is looking for a talented and driven Customer Engagement Policy Analyst who will develop business rules, policies and guidelines as part of the rollout of DCC's new engagement strategy to ensure effective control mechanisms are established.
This role will consider expected results of internal policy changes, analyse implemented changes and advise on adjustments to workflow, schedules or other processes required to deliver on DCC's new engagement strategy. The Customer Engagement Policy Analyst will engage with internal and external stakeholders to workshop processes, policies and build business requirements to ensure they meet stakeholder and business needs.
What you'll be doing:
Support the evaluation of existing business and industry policies, identifying any risks and issues.
Develop business processes and policies for improved customer engagement.
Create guidance documents, process outlines, flowcharts and implementation procedures.
Develop reporting materials to demonstrate and record outcomes achieved.
Build the business requirements for DCC's engagement and design of the customer portal and CRM.
What we're looking for:
Experience in business process and policy development
Detail-oriented problem-solver who can employ critical thinking and time management skills
Experience of working with a wide range of internal and external stakeholders
Can demonstrate our core values of Excellence, Partnership and Ingenuity
Experience delivering processes, policies and rules with a focus on improved stakeholder engagement
A knowledge of leading practice principles in business policy and process development
About Smart DCC
At Smart DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to 30 million homes and small businesses across the country. The world's most ambitious smart meter roll-out will see more than 53 million smart meters installed across Great Britain by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
The Smart Data Communications Company is funded by, and operates on behalf of, the energy industry. Smart DCC is part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.
What's in it for you?
A competitive basic salary
25 days holiday (with the opportunity to buy extra leave)
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyYou'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact (url removed)
Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership