Found 373 Customer Service/ Call Centre Jobs

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An exciting new opportunity has arisen for a Call Centre Operative to work for a leading Multi Utility Plumbing company based in Preston. Job Requirements To handle inbound and outbound customer claims and to deliver an experience that exceeds the customer's expectations, whilst fixing customers issues quickly and easily To be a key player in a dynamic claims handling team and deliver great service to our customers while achieving specified, service, quality, and other targets To deliver a service that matches or exceeds the standards required by the appropriate regulator, thereby ensuring that we treat every customer fairly and deliver consistently good customer outcomes Key Skills & Experience: Customer service Problem Solving / Solution Driven Clear and concise communication Active listening Effective note taking and record gathering Empathy Understanding of Customer Outcome responsibilities For more information please apply within, or contact Alfie on either (phone number removed) or (phone number removed)
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An exciting new opportunity has arisen for a Claims Advisor to work for a leading Multi Utility Plumbing company based in Preston. Job Requirements To handle inbound and outbound customer claims and to deliver an experience that exceeds the customer's expectations, whilst fixing customers issues quickly and easily To be a key player in a dynamic claims handling team and deliver great service to our customers while achieving specified, service, quality, and other targets To deliver a service that matches or exceeds the standards required by the appropriate regulator, thereby ensuring that we treat every customer fairly and deliver consistently good customer outcomes Key Skills & Experience: Customer service Problem Solving / Solution Driven Clear and concise communication Active listening Effective note taking and record gathering Empathy Understanding of Customer Outcome responsibilities For more information please apply within, or contact Alfie on either (phone number removed) or (phone number removed)
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Here at D&A Recruitment we are looking to recruit experienced 3.5t van drivers to work in the Great Yarmouth area. Shifts available Monday-Friday, start time 07:00am Job Details Delivering to businesses and private addresses. Essential Requirements Driving licence with no more than six points, with entitlement to drive up to 3.5t Vehicle knowledge to carry out daily checks and comply with legal requirements Literate, with good English language skills as administration duties included in role. Excellent Customer Service and communication skills Good Personal presentation and hygiene Fit and able to handle some heavy items Your duties will include: Completing around 10-15 drops a day Providing excellent customer service Completing paperwork In return we offer: Hourly pay rate of £9.25-£10.00 per hour Weekly pay Easy access to and from site's location On-site parking If you're interested in this position, please apply or call on (phone number removed)
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Customer Service Coordinator £17,500 per annum Chippenham, Wiltshire Fixed Term Contract for 9 to 12 months Do you have previous administration/customer service experience? Do you enjoy working within a fast paced environment? If the answer is YES, then this could be the position for you! My client is currently seeking an experienced Customer Service Coordinator to join their friendly and well established team in Chippenham. You will be responsible for managing the booking of appointments to ensure the maximum efficiency of the team and to ensure that deadlines are met. This is a busy and fast paced department, therefore you must be able to 'hit the ground running' and be able to work on your own initiative. The role: Plan and organise the booking of appointments Booking appointments via the in-house CRM Updating clients with regards to their appointments Monitoring the teams' daily workload Liaise with customers and clients Maintaining and updating the database General administrationPerson specification: Previous administration/customer service experience Able to pick up new systems and procedures quickly Professional telephone manner Sound knowledge of Microsoft Word and Excel Good standard of numeracy, literacy and written communication skills Excellent attention to detailHours of work will be Monday to Friday 10am - 6.30pm with 60 minutes for lunch. You will also be required to work 1 in 6 Saturdays. *Due to the location of the client, having your own transport would be beneficial* The company offers a vibrant and dynamic atmosphere, where you will be joining a very established team - there are even a couple of office dogs who visit regularly! There is also free on-site parking for staff. CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application
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Customer Relations Team Manager Description Core Responsibilities To support the Customer Relations team daily, allocating work and being the point of contact for any complex complaints that come through. Daily and weekly reporting to be complete, along with management of the complaints MI. Collating root cause analysis and building relationships with stakeholders to review and take action. Core Competencies * Leadership skills * Resilience and adaptability to manage demands of the role and constant change * Driven to achieve results * Time management skills * Organisational skills * Empowerment Main Purpose of Role * To allocate work and be proactive in managing and supporting the team * To ensure all processes are adhered to and complaints are effectively managed and within timescales * To complete quality assessments on correspondence and completed investigation. * To manage CEO & high-profile complaints and escalated calls * To complete root cause analysis to deliver continuous improvements within * Customer Relations and the Service Centre * Be responsible for the monthly client audits – collating files and calls, reviewing feedback from clients, providing feedback and demonstrate that actions have been taken because of these audits and challenge decisions when require * Managing client relationships ensuring performance is measured and analysis provided in a timely manner as required by the client * Reviewing and creating processes with customer relations and review and update as required by the business * Managing FOS complaints to include managing the relationship with the clients FOS team, answering queries, providing information and challenging decisions where applicable – providing FOS learnings to team and to clients Essential Skills * Complaint handling experience (desirable to be in Financial background) * Management of a team Working Pattern Monday – Friday (40 hours)
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Our client based in Ilkley is looking for an articulate, organised individual to assist their sales and marketing team. The right person will be able to build rapport with customers, sending out samples and guiding them through their purchase. This is not a sales role but a sunny disposition is a must. In addition to this you will be working closely with the Sales Director ensuring the administration runs smoothly. Skills Excellent phone manner Customer service skills Highly organised Good attention to detail Google suite or MS Office The Role Sending samples to customers Follow up with phone calls and e-mails to support sales Log all details on the CRM Stockroom management Answering queries on social media Sending out marketing info Answer calls for the office dealing with a variety of stakeholders 09.00-17.30 Mon-Fri 30 minutes lunch. Pay £8.21 per hour plus holiday pay etc. Great opportunity for someone to make their mark with an exciting and rapidly growing company. Opportunity of a permanent role for the right person. Headway Recruitment is acting as an Employment Agency in relation to this vacancy
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My client is looking to hire 4 Croupiers for a one off event dealing Texas Hold 'Em Poker at the Scotsman Hotel in Edinburgh. The event is on 05/03 between 6pm & 10pm. Reliability is key. Successful candidates may be offered further opportunities on an ad hoc basis. Experience in a similar role is essential. As a croupier you will: * Provide excellent customer service skills * Acknowledge and understand customers' needs * Be an effective team player * Ensure that the level of customer care, dealing standards and table security is of a high standard * Ensure that the game commentary is clear * Be able to explain fully the rules of games to customers Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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Start Date: ASAP Location: Salford Quays Hours of work: 40 hours between 08:00 & 20:00 - Monday to Sunday Salary: £20,000 To provide an effective, efficient and professional Fulfilment service for our customers (Direct,Reseller,Partner & Internal) with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout. To manage order exceptions and to work with our suppliers and internal stake holders. To champion the continuous improvement of services and processes within Fulfilment, keeping the customer at the heart of everything we do. How will I add value in this role? Managing the following tasks and transactions: - Order Placement - Rejections - Amendments, Modifications and Cancellations - Order delays Additional Supporting Activities will include: To manage customer queries relating to fulfilment activities. Taking ownership of Fulfilment orders end to end Must-have: Knowledge of telecom/fulfilment processes Excellent PC Skills Excellent communication and verbal skills Deliver high quality Customer Service Be great to also have: Microsoft office skills Knowledge of Dise/Salesforce/SI/EMP portal Contact centre experience Problem solving/continuous improvement How will I be rewarded? Offer free TalkTalk broadband and TV
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Manpower is currently recruiting for Delivery Co-Ordinators on behalf of one of the UK's leading providers of broadband, mobile and talk services. This role provides Provisioning Support on our Network Products. This role is within Enterprise & Solutions Delivery. The role of Delivery Co-Ordinator is to manage B2B product delivery within the team to achieve a common business objective. There will be an emphasis on network circuit delivery management, but a technical knowledge of this area is not essential. Reactive tasks include delivery of B2B product orders to agreed success criteria and SLAs. Develop and actively update trackers performing metrics collection and analysis activities, as required. Ensure timely control action to mitigate the impact of issues on delivery. Manage customer and stakeholder expectations through regular reporting and communication. Maintaining the product repository and audit trail. Meeting reporting requirements, including provision of information to all appropriate parties. Managing communications between those involved in the work. This role is for 40 hours per week, hours to cover between 08.00 and 17:30, Monday - Friday. Is this role the perfect match for you? Apply here today
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A day in the life of a call scheduling agent You will be part of a team scheduling jobs to engineers throughout the uk and Ireland using our own ad-hoc systems, your day will involve dynamic manual dispatching of time and contractual sensitive jobs to engineers, ensuring SLA, engineer welfare and productivity compliance. The job will also involve interaction over the phone and email with internal and external customers. Job Introduction: Each role will have specific responsibilities for the identification, management, and control of risk to safeguard the business, staff, customers, assets, and reputation. Every employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and be integral to the effectiveness and success of the business. Role Responsibility: To administer engineer callouts ensuring work that is logged on the 'Evolve` system is despatched to the appropriate field engineers within service level agreement times. Responsible for the scheduling and administration of all jobs (callouts and project work) each day to the on-duty team of field engineers ensuring that all faults are attended and rectified cost effectively and within service level agreements. Customer Focus * Dealing with external customer queries and escalations in a professional manner. * Face-to-face contact with all Branch personnel and engineers. * Telephone contact with customers, call logging centre and other branches/departments. * Must project a confident and business-like manner with all contacts. Performance * Scheduling and despatching of work to the field engineers. * Proactively rescheduling work to best meet service level agreements with external customers. * Improving productivity through effective resource management. * Identifying and action poor performance within field team by escalating to the duty Dispatch Manager. * Must be able to work flexible shift patterns in a 24 hour environment and must be able to work a night shift, with the flexibility to work day shifts as and when required to. Collaboration & Teamwork * Provide administrative assistance to line management. * Must be a "team player" - willing to co-operate with other members of management team/other staff in functional departments. Expertise * Identifying problem areas and making recommendations for improvement Integrity * High attention to detail when making decisions The Ideal Candidate: * Ability to work well under pressure and respond to challenges. * Good teamwork skills essential. * Remote team management experience would be beneficial. * Performance will be measured against service level improvement and productivity targets. * Excellent office management skills * Good telephone manner and excellent customer service skills * Able to influence and work with a remote team * High numeracy and good literacy * Able to confidently use a windows based PC system including Microsoft Office * Willing to learn and keen to change * Flexible and open minded in approach * Willing to accept rules and stick to them, but continuously seeking improvement within own sphere of authority. * Able to identify causes of problems relating to administration and general ideas to solve them. * Able to manage time effectively. * Must have an enquiring attitude
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