Found 611 Customer Service/ Call Centre, Retail/ Consumer Products Jobs

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Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for 101 Triage Call Takers. This role is a contract role that is ongoing. The Role The successful candidate will be responsible for answering and assessing calls as they come in and then forwarding them on to the relevant team. This role is varied, challenging and rewarding Responsibilities * Screening incoming calls and asking question to establish information regarding the incidents * Data entry and maintaining all records * Qualifying the call and transferring them through to the correct services * First point of contact on giving advice of potentially sensitive information. The Ideal Candidate * Customer service skills * Strong MS Office knowledge * Ability to react to challenge situations * Strong attention to detail Rate £9.58 p/h (Enhanced rates for weekend and bank holiday work) The candidate will be expected to work on a shift pattern of 6 days on 4 days off with rotating shift pattern of earlies and lates. What Next If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on (phone number removed) or email Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
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  • £25000 - £26000/annum excellent benefits
Do you have good customer services and interpersonal skills? Are you full of enthusiasm, a multi-tasker and experienced in working to tight deadlines? Do you have good written English skills and enjoy the challenge of a fast paced and varied role? If so, then apply for our Customers Service/Administrator role at The London Institute of Banking and Finance. This role supports our Financial Capability & Outreach team by helping to prepare young people for life in modern Britain. Our qualifications help schools instil the knowledge and confidence their pupils need to make good financial decisions, as well as inspiring the next generation of finance and banking professionals. Our learning programmes, qualifications and wider community-based initiatives focus on the everyday financial skills needed and essential skills employers say are missing. Our team is fast growing and is looking to appoint this role at our offices near Monument. A key focus is development of meaningful relationships with delivering/potential schools and colleges and the desire to retain and expand the business levels across the UK and devolved nations. In this role you will support the Financial Capability Relationship Manager Team with all Centre specific contact and administrative activities enabling the team to operate most effectively and provide first class customer experiences. You will be proactive in the development of new enquiries from all marketing and communications related activities. If you have a minimum of 3 years experience in a customer services role and have a can-do attitude then we would like to hear from you. It would be advantageous if you have had experience in the education/financial education sector. The London Institute of Banking & Finance was founded in 1879 as the Institute of Bankers and is today a leading international provider of financial education. We offer highly regarded Undergraduate and Postgraduate Degrees, a broad range of Professional and Specialist qualifications and Financial Capability Programmes in schools. Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us. To apply please submit your CV with a covering letter explaining your suitability for the role Closing date: Monday 3 June 2019 Interviews TBC
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  • £10280/annum Gym, massage, staff restaurant
The hours for the position will be Monday to Friday 4pm to 8pm to include 1 in 2 Saturday mornings. You will also need to commit to a 2 week training course full time to start in July. This is a 12 month fixed term contract with full employee benefits. Salary is £10,280 per annum The successful candidate will be working within a contact centre and dealing with incoming customer calls, about a variety of issues. Your role will be to provide outstanding customer care and resolve any issues and provide accurate advice and act as an ambassador for the organisation. There are superb prospects for development and progression. Daily Duties will Include: * Providing general details and excellent customer service to customers over the telephone, with inbound calls. * Dealing with customers in the first instance to provide a final and satisfactory outcome to reduce call backs * Logging all call details accurately, onto the database * Building and maintaining the customers trust and confidence to maximise satisfaction. * Answer any customer service query and transferring calls to the correct team when needed. * Identifying and escalating customer complaints offering excellent customer service. Please contact us for further details. Interviews asap
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Inside Out Purchasing & Supply has been engaged by a leading FMCG company to recruit a Supply Chain Co-ordinator. This role is expected to last at least 6 months with a very strong possibility of going permanent. Our client are looking for a confident individual who has intermediate/advanced Excel skills i.e (pivot table, formulas, v-lookups) and ideally used SAP. The Role: • Supplier Price Maintenance – update changes in line with department response time • Changes to supplier agreement on MOQ or lead times • Setting up new component codes • Updating info records as/when required • Checking invoices match agreed pricing/terms . Skills and Attributes: • Excellent written and verbal communication and presentation skills • Strong analytical and problem resolution skills • Proven ability to deliver cost reductions • A skilled negotiator covering cost, relationship and contracts • Exposure to commodity management and project sourcing • Good project management skills, able to work on multiple complex projects • Focus on continuous improvement and digitally savvy • Empathetic with a customer service orientation
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  • £40000 - £45000/annum pro rata+ Benefits
We are looking for an experienced Complaints or Customer Relations Manager to manage our Customer Relations Team to ensure that we are delivering a customer focussed, responsive complaints service. The successful Customer Relations Manager will be offered a great range of benefits including: - A salary circa £40,000 - £45,000 per annum (pro rata) - Great holidays - 23 days (pro rata), increasing with service plus public holidays and an additional 3 days between Christmas and New Year, along with the ability to buy extra leave. - Great working environment with a friendly culture - Flexible working - Employee referral scheme - Cash claim-back on medical treatments - Travel to work loan - Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance * This role is offered as a 6 month Fixed Term Contract. What will you be doing? Reporting into the Head of Customer Service, the Customer Relations Manager will be responsible for ensuring that all complaints and elected member enquiries received by the Group are dealt with effectively, and in line with the Group's values and service officer which is to deliver customer excellence. In this role you will take accountability for the operational performance of your team and therefore you need to be highly motivated and have a real desire to champion the voice of the customer. As an effective Customer Relations Manager, you will be required to work collaboratively with colleagues across the business to ensure that complaints are prioritised within the different business areas and to work closely with our Customer Insight team to help us understand complaint causes, themes and trends. As the Southern housing group Customer Relations Manager, you will be championing best practice in complaint handling across the group, and providing support with excellent service improvements for our customers What do you need? - Experience of complex complaint management within a multi-functional organisation. - Able to provide expert technical advice and support on the management of complaints, dealing with escalated issue and undertaking Complaint Review Panel meetings. - Strong stakeholder management experience and excellent communication skills. - Effective problem-solving skills and an ability to analyse information. - Be able to undertake complex audits and prepare reports and presentations to boards and regulatory bodies. - A dedicated leader who can motivate, support and coach our team of advisors. This role is on a 6-month fixed term basis and offers a great opportunity to work within an exciting and dynamic part of the business where you get to interact with customers and also work closely with colleagues across all functions and at all levels. Our Business Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we're an organisation that's going places. At Southern Housing Group, we have strong social values and are continuously looking at ways to improve the services that we provide, putting the customers at the heart of everything we do. So, if you are someone who has a can do attitude and thrives on making a difference, we would love to hear from you. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status
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ET25 – Receptionist Administrator Location: Didcot, Oxfordshire Salary: £25,000 Overview: First Military Recruitment are currently seeking a Receptionist Administrator to operate in the Didcot, Oxfordshire. You will be required to provide a professional and courteous reception service. Duties and Responsibilities First point of contact for all callers, visitors and contractors at the site: Screening all calls, establishing the caller and content of the call, as well as confirming exact contact details. Ensuring telephone messages are conveyed promptly, accurately, efficiently, courteously and with discretion. Ensuring visitors are met with courtesy and in a professional manner. Maintaining consistent and accurate information within the visitors’ book. Briefing visitors on the Emergency Procedures relevant to the head office building and making sure that access is only given to the appropriate area as determined by the Calber host Specific PA Duties Organising and maintaining diaries and making appointments Organising taxis, accommodation, travel, seminars, lunches, etc. Production of meeting papers, documents, reports and presentations Collating and filing expenses Maintain record of contacts Inbox Management Screening phone calls, enquiries and requests Attend and minute meetings as required Keeping COO informed of staff leave dates Skills and Qualifications Good communication skills Clean valid driving British driving licence Professional attitude Excellent negotiating skills Ability to multi task Previous reception experience Good basic IT skills Awareness for strict confidentiality and security Location: Didcot, Oxfordshire Salary: £25,000
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Currently recruiting for an Interim Senior Buyer for a leading energy organisation based in Cheshire for an initial 6 month contract. The role is responsible for delivering category plans through strategic sourcing & supplier management activities. The Interim Senior Buyer will cover commercial aspects of acquisition of goods & services. A key target in the role will be delivering savings & change management is a key challenge. Responsibilities: * Support development of category plans ensuring costs are lowered; risk is mitigated & surety of supply * Deliver annual Procurement Value Plan through delivery of projects * Contribution to ongoing development of functional capabilities * Identify & drive savings * Responsible for contract & supplier relationship management * Undertake commercial negotiations with suppliers * Liaise regularly with stakeholders Essential Criteria: * Experience of multiple category areas * Senior stakeholder management experience * Strategic thinking * Strong negotiation skills * P2P process knowledge * Strong communication skills * Contract management skills * Ability to maintain strong relationships with suppliers * Available at 2 weeks notice or less Desirable Criteria: * Degree qualified OR equivalent * MCIPS * Multi-site experience * Worked in a energy/utilities/manufacturing or similar environment * Knowledge of SAP If you are interested in the above opportunity then please do click to apply
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Nightshift Warehouse Operative Location: Cumbernauld  Contract:  Full time – 6 Months contract – 5 over 8 shift pattern Salary: £16832 per annum + shift allowance This is a Nightshift position Start your career working for Dixons Carphone, you’ll do more – and you’ll get more  As a Warehouse Operative in one of our CSCs you’ll be part of a team making the impossible possible every day.   Be part of a team that’s totally connected. Explore a technological world that’s beyond the ordinary. Deliver outstanding customer service.  The Team Knowhow csc network ensures that our customers get the products they want quickly.  Our Warehouse Operatives are responsible for the whole process of moving stock through the CSC – from accepting goods in to loading and despatching vehicles they are there to ensure products are looked after and go out to customers in great condition every time.   As well as a great salary, benefits of working for us include: pension, 4 weeks holiday, store discount and access to a range of subsidised offers and benefits including childcare vouchers, discounts on holidays, cinema and travel.  You will have: * Experience of working in a warehouse   * An understanding of the importance of working safely at all times  * A passion for contributing to great customer service  * FLT licence highly desirable * Driving licence desirable as the position will include moving vans on site Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service. It’s an exciting time to join us and find yourself a place in our growing success story, apply now
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Are you confident in providing guidance and judgement on complaints? Do you have an understanding of how mediation can be provided in clinical complaint cases? We’ve been transforming Simplyhealth since 2014 and for the last 12 months we’ve really picked up the pace. Having recently come together as one Simplyhealth team, under one new brand we’re continuing to transform our business to reach our 2024 ambition, grow Simplyhealth and ultimately deliver our powerful purpose. We’re now looking for a Quality, Complaints & Risk Management Lead in a newly created role and based in or Winchester office, where you provide guidance and support to the complaints, clinical mediation, clinical risk and quality program teams. About The Role Leading a team of 6 (further 6 in the wider team), this role is key to providing guidance to the business on all aspects of clinical risk in practices. This covers many areas including ill health of a dentist causing lack of cover for patients, financial/regulatory and legislative issues. These matters are usually complex and challenging and require sensitive handling and decisions.​ About You We're looking for a flexible problem solver that has a firm understanding and experience of risk management – ideally from a clinical environment. You’ll need to be confident in making decisions with strategic consequences and willing to have difficult and challenging conversations. In Return As well as a competitive basic salary you’ll receive: * 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days * Group annual bonus (discretionary) up to 7.5% of annual salary * A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways * A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more * Simplyhealth core product choice: Cash plan or Dental plan * 4 x Life Assurance About The Company We ensure over three million people in the UK have access to the healthcare they need. As the UK’s leading provider of health cash plans, dental payment plans and animal health plans, we’ve been helping people with their health for 145 years and we’re looking to build on that heritage by transforming our digital presence to meet the current and future needs of our customers. We’ve invested in a modern working environment to create a safe, healthy, agile workplace. Imagine every morning walking into one of our offices and feeling an overwhelming sense of everyday health and wellness; or spending your day in engaging and stimulating spaces, that are flexible, agile, bright and modern, and that emphasise the importance of collaboration, flexibility and connectedness; a place to proudly entertain our customers, clients and partners. Our strategy from the outset, is to care about the positive impact of our work. Not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', donating a yearly 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference both nationally and locally
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Are you an experienced ER Case Manager that can deliver robust, legally compliant and best practice HR advice to colleagues and all levels of management across an organisation? We’ve been transforming Simplyhealth since 2014 and for the last 12 months we’ve really picked up the pace. Having recently come together as one Simplyhealth team, under one new brand we’re continuing to transform our business to reach our 2024 ambition, grow Simplyhealth and ultimately deliver our powerful purpose. We’re now looking for an experienced ER Case Manager for a 12m FTC to join our Andover based team and deliver the highest quality, consistent and clear HR advice to managers and the wider HR team in the application of all Simplyhealth employment policies. About The Role This key role will work collaboratively as part of a broader HR team, working closely with the wider HRBP community to pragmatically and swiftly resolve conflict in an informal style where possible, facilitating open dialogue and encouraging positive and performance-driven conversations that re-set the bar for self and others - challenging the status quo and driving continuous improvement We’re seeking a courageous and tenacious individual that has the ability to analyse complex problems and situations effectively, to establish the level of business risk and identify the most appropriate approach. You’ll need an in-depth knowledge of employee relation procedures & processes, with the technical skills and knowledge to breakdown the most complex issues to an easily understandable format In Return As well as a competitive basic salary you’ll receive: * 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days * Group annual bonus (discretionary) up to 6.5% of annual salary * A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways * A yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more * Simplyhealth core product choice: Cash plan or Dental plan * 4 x Life Assurance * We ensure over three million people in the UK have access to the healthcare they need. As the UK’s leading provider of health cash plans, dental payment plans and animal health plans, we’ve been helping people with their health for 145 years and we’re looking to build on that heritage by transforming our digital presence to meet the current and future needs of our customers. We’ve invested in a modern working environment to create a safe, healthy, agile workplace. Imagine every morning walking into one of our offices and feeling an overwhelming sense of everyday health and wellness; or spending your day in engaging and stimulating spaces, that are flexible, agile, bright and modern, and that emphasise the importance of collaboration, flexibility and connectedness; a place to proudly entertain our customers, clients and partners. Our strategy from the outset, is to care about the positive impact of our work. Not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', donating a yearly 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference both nationally and locally
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