This role reports to the Director of Customer Operations and will manage the service charge and rent setting, income collection and home purchase schemes across our leasehold, shared ownership, social and affordable rents portfolio.
You will be required to manage managers at head of service level, ensuring performance targets are met and your service are run effectively while providing excellent customer service to internal and external customers.
The essence of your role will be to maximise income through service charge recovery, rent setting, income recovery, Universal Credit impact mitigation and generating staircasings and home purchase sales. In addition as a head of service, you will be part of the department’s management team.
This is an excellent opportunity for a flexible and ambitious manager or head of service to join an organisation during a modernisation programme looking to further improve the way in which we operate.
Ideally we are looking for candidates with head of service experience and with some experience in the technical areas that they will manage.
We will however also consider applicants with front line management experience if they can demonstrate the essential knowledge, skills and experience. My client is a very strong management team and it is very important that you will be a team player.
You will be working with high performing teams in a nice, fun and flexible environment. My client works in a continuous improvement environment and therefore you should be comfortable to work at a fast pace, always look at ways to improve, be motivational to your staff and able to follow through.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law