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MSI Pharma are working with a leading global pharmaceutical company who are looking for an experienced Associate Director of Workplace Solutions Office 365 to join their team for an ongoing long-term project, this role is predominantly remote working with 1-2 days a month onsite. More details can be found below:
Technology Development & Strategy
Consult on business initiatives utilizing Digital Workplace solutions.
Establish and maintain best practices, processes, and governance for solution development and deployment.
Ensure alignment with overall vision/strategy and technology roadmaps.
Pilot and develop new technologies, empowering Citizen Developers.
Manage communication, knowledge documentation, and change effectively.
Collaborate across teams to align development with strategic direction.
Drive continuous improvement and report on key metrics.
Daily Operations
Manage DevOps solutions lifecycle and support during pilot phases.
Facilitate issue resolution with service providers.
Coordinate change management and release scheduling.
Collaborate with service owners and third-party providers.
Foster open feedback culture and implement improvements.
Projects and Business Change
Drive enhancements to existing technologies and support strategic priorities.
Champion Digital Workplace Services standards.
Oversee prototypes, proof of concepts, and product deployments.
Manage a community to promote best practices and showcase successes.
Workplace Experience Deputy
Align with Director, Workplace Experience Delivery on infrastructure vision and roadmap.
Act as point of contact and escalation in director's absence.
Manage end-to-end delivery of BAU projects impacting colleague experience.
Vendor Management
Lead RFP process for vendor selection aligned with CoE vision/strategy.
Establish SLAs, monitor performance, and manage contracts.
Cultivate relationships with global vendors and support procurement.
Technical Knowledge
Stay updated on collaboration and productivity tools' technologies and best practices.
Advanced understanding of Microsoft 365 landscape and solutions
Education
Bachelor's degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree or post graduate coursework is preferred
Experience
8+ years relevant IT experience including specific experience
Pharmaceutical/Biotech or similarly regulated environment experience is preferred.
Deep understanding of and practical experience in Microsoft Collaboration and productivity tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third party tools that supplement e.g. Nintex, ShareGate
Deep experience creating business solutions based on Microsoft 365 platform development, including: Power Apps, Power Automate, Power BI, SharePoint
Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile methodologies
Experience of a highly regulated IT environment or good documentation culture, including formal change management processes
ITIL qualified, or equivalent knowledge gained through work experience
Experience operating with outsourced service providers in an international context
Experience managing IT projects within a global environment
Expert level experience in translating business requirements into solutions
Demonstrated experience in developing product roadmaps and functional specifications, launching new products, conducting customer research, and informing user testing
Experience of Nintex workflows an advantage
Being able to influence individuals who aren't directly managed by you
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