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Carbon60 is recruiting a Customer Service Agent for a well known UK based Electric utility company.
Location: Perth.
Rate: 14.02 per hour.
Duration: 6 Months.
Hours: 37 hours a week.
This role will be a hybrid position with 2-3 days on site required a week. You may be required 5 days a week for your first few weeks in the role.
You must have Call centre and Customer service experience for a successful application.
See responsibilities below:
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact centre environment. This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances while working alongside the wider collection's teams and third parties.
As part of your role, you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Excellent communication and negotiating skills.
- Customer Service experience.
- Experience of Inbound Telephony role
- Industry knowledge preferred but not essential.
If this role sounds right for you apply now!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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