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As a Support Analyst at our clients site you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
Provide Service Desk support to clients via telephone and chat
Logging and updating support tickets within the Company's Incident Management Application
Resolving support calls in a quick and efficient manner whilst meeting SLA's
Escalate calls where necessary to the Desktop Team and/or Infrastructure Team
To complete company provided training to ensure you have what you need to fulfill your role
To keep up to date with the latest technologies utilised by the Company
To demonstrate a genuine desire to continually improve your technical knowledge and ability
Exceptional verbal communication skills
Excellent people skills and the ability to build relationships with customers
Strong problem solving abilities and the desire to create positive customer experiences
MS Office Products
Windows 10Manpower UK is acting as an Employment Business in relation to this vacancy
Pro Contract Jobs
Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
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