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Fox Morris Group are working to recruit a Community Administrator
Rate – Please submit daily rate you are seeking inside ir35
Length – £15.43 per hour
Your Role
The Advice POD will be a one stop shop of various local services seeking to help residents/customers to access some basic support services (helping complete benefit forms, help with financial management, digital skills etc). The longer-term aim is to help customers develop skills and motivation to progress into other services including Adult Community Learning and Employability services. The post holder will be required to build on exciting relationships and partnerships within the Vale of Glamorgan to ensure adequate support service are available to individuals visiting the Advice POD
* To actively support the Advice POD Co-Ordinator and other colleagues ensuring a seamless connection to the CfW, Adult Community Learning and other council and none council projects/initiatives and staff.
* To contribute to the day to day smooth, efficient running and high quality of the core Advice Pod services and its developed outreach advice services.
* To collate and maintain monitoring data of caseload to ensure accurate performance requirements, to allow accurate reporting inline with Council compliance requirements. Ensuring relevant data is archived in an official Council managed system
* To adhere to GDPR Act when collating and maintaining data
* To have responsibility of own caseload of clients, using a holistic, enabling and collaborative approach.
* To provide advice and guidance to clients and motivate them to upskill, build confidence and explore employability services and further training
* To have a high level of digital skills to maintain system information as well as knowledge of Office 365 including, Outlook, Word, and Excel.
* To be confident in assisting and supporting individuals digitally, as well as supporting with online applications forms, benefit enquiries, housing form and other support services requirements
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Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
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