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Sales Support Administrator - 6 month secondment
IMServ is one of the UK’s largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.
Purpose of the job:
To support the Utilities Sales Team by handling administrative duties, coordinating sales-related activities, compiling sales reports and being responsible for administrative recordkeeping via our CRM system.
Key responsibilities:
* Compile a suite of monthly sales reports and monitor sales efforts.
* Assist KAM’s/CXM’s as required with Contract/Service set up and onboarding.
* Be responsible for administrative recordkeeping via our CRM system.
* Support CXM’s with the invoice validation process to ensure monthly reconciliation of Customer portfolio’s.
* Receive and process purchase orders.
* Contact customers by phone or email to answer queries and obtain missing information.
* Maintain and update sales and customer records.
* Support the Utility Sales team with all administrative tasks
* Provide support to your colleagues on complex queries by sharing skills and knowledge
* Promote a culture of cross functional working to ensure our customers receive a high quality service and that both internal and external service levels are met
* Meet individual and team objectives
* Assist in the resolution of customer complaints.
* Take full ownership of issues, and to ensure timely, effective resolution
* Prioritise and manage your workload to team and industry timescales
* Identify own development needs and create a development plan
Skills required:
* Customer focused; can identify and respond to customer’s needs.
* Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
* Able to work in a complex environment with conflicting demands.
* Able to work at pace and to actively make decisions within scope of role.
* Anticipates issues and is pro-active in dealing with them.
* Can manage own time to meet daily requirements.
* Flexible, willing and able to cope with change with the ability to work under pressure.
Knowledge:
* Previous experience in sales administration, or a similar role.
* Exceptional interpersonal and customer service skills.
* Good level of experience and knowledge of administrative recordkeeping.
* Strong experience of using CRM systems, Excel, Outlook, and other MS packages
* Familiarity with sales reports and sales records.
* Excellent written and verbal communication skills.
* Sound commercial and financial awareness
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