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Business Support Officer
Southwark
Job Role
To provide both an administrative and financial frontline service within the specific areas of the Environmental Health & Trading Standards Business Unit, by managing databases, undertaking a range of tasks in relation to the efficient and effective operation of the finance functions, and providing statistical reports.
Principal Accountabilities
To be responsible for producing information for reports on performance and quality.
Taking appropriate remedial action where needed, to ensure that changing priorities and circumstances are managed, targets and standards met and value and performance optimised.
Write reports, standard and non-standard correspondence as necessary.
Log, co-ordinate, and manage responses to members, MP's and chief executive's enquiries along with freedom of information requests within given timeframes.
Liaise with the call centre in connection with service complaints and /or enquiries. Carry out investigations ensuring they are fully researched and any necessary action taken.
Assist in the allocation of service requests (as directed) to officers on duty in a timely and efficient way according to reaction time targets.
To undertake a range of tasks in relation to the efficient and effective operation of the finance functions in the division in accordance with agreed procedures and guidelines.
Receive, open and log post, deal with enquiries and requests for information, forms.
To deal with written, telephone, electronic and personal queries about the service, either personally or via the team leader when more information is needed
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