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UX RESEARCHER
Objectives:
Firstly to take designs in flight to a select group of retail store owners to get real user feedback which is then fed back to the relevant stakeholders, with success or failure identified and improvements recommended.
Secondly this role is to be the gatekeeper of all User Feedback using the New platform which will come from several different areas including training, store owner forums, engagement teams and any other touchpoint that owners are wanting to give feedback on it.
This needs to be highly auditable which means a stable process around this is being built around this, documented correctly, feedback actioned on accordingly and then fed back to stakeholders so this person will have high stakeholder communication.
This will be working very closely with the UX Lead, so guidance and support will be there from day 1.
Ability to unpick problems. build policy and processes according to feedback received.
Communication skills to extract information and liaise closely with the UX Designers and the store owners.
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