Job Description

User Experience Administrator – Hybrid

Location: Birmingham, B24 9FD – Attendance at our offices required 1 day a week (Wednesday)

Salary: £23,400 - £28,600 per annum, DOE + Benefits!

Contract: FTC – 12 months, Full time

What We Can Offer You:

* Hybrid Working

* Performance-Related Bonus

* Pension

* Life Assurance

* Additional Holiday Purchase

* Health Cash Plan

* Subsidised Gym Memberships

* Cycle to Work scheme

* Discount Vouchers

* Access to Wellbeing Resources

Why Do We Want You?

Are you passionate about enhancing user experiences in the digital learning space?

ICA is looking for a proactive and organized UX Administrator to join our User Experience team.

You will help ensure our learning platforms deliver high-quality, accessible, and effective user experiences for professionals worldwide.

As the leading professional body for global regulatory and financial crime compliance, ICA provides internationally recognized qualifications and training. Your role will support the continued excellence of our learning platforms, ensuring content and assessments meet user needs and deliver on learning goals.

If you're detail-oriented, tech-savvy, and excited about contributing to a dynamic global education platform, we want to hear from you!

We shortlist all applicants who meet our essential criteria and guarantee an interview for all disabled applicants meeting these criteria.

For reasonable adjustments or to be considered for our interview guarantee scheme, please contact Wilmington Plc directly with the contact details on our website.

Job Purpose, Tasks and Responsibilities

You will work closely with the UX Manager, playing a key role in administering and configuring our learning management system (LMS) and associated platforms.

You will be using Salesforce, Tatara and Synap on a daily basis, if you have experience of these that would be a plus but it’s not essential!

You will be responsible for:

* Providing prompt troubleshooting support for users facing technical or access issues on the LMS.

* Supporting the build, maintenance, and updating of digital learning content, ensuring high-quality and timely releases.

* Collaborating with the UX Manager to develop and test new LMS solutions, incorporating user feedback to enhance the platform's accessibility and effectiveness.

* Managing user permissions and access within the LMS.

* Supporting the project management of content updates and multi-language course pages.

* Assisting with site-wide updates, installations, and system maintenance.

What’s the Best Thing About This Role?

You’ll play a crucial part in shaping the user experience for a global community of professionals, ensuring our platform continues to meet diverse learning needs and enhance the quality of education we provide.

What’s the Most Challenging Thing About This Role?

You will need to balance multiple tasks, including troubleshooting user issues, managing content updates, and supporting new developments on the LMS.

Strong organizational skills and flexibility are key to thriving in this role.

What We’re Looking For

To be successful in this role, you must have:

* Strong communication skills (oral and written)

* Excellent attention to detail and accuracy

* Problem-solving skills and flexibility

* Ability to multi-task, prioritize, and stay organized

* Enthusiasm for learning and user experience

* Proficiency in digital platforms and basic content management

It would be great if you also have:

* Experience working with Learning Management Systems (LMS)

* Knowledge of project management tools (e.g., Kantata)

About Us

ICA is the leading professional body for the global compliance community. Since 2001, we’ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way.

Find What You’re Looking For

At ICA, you’ll be part of a passionate, professional team dedicated to empowering compliance professionals through education and community.

Join us and make a difference in the world of global compliance, click on “APPLY” today