Job Description

ADMINISTRATOR, 6 MONTH FTC

REMOTE

£23,400 (PRO RATA)

We have a great opportunity for an accomplished Administrator to join our client on a 6 month FTC, with the potential to be extended to 12 months.

The role is working for a national organisation, where you will be joining a small, dedicated Customer Experience team providing email support to customers.

Responsibilities:

As an Administrator, you will be:

* Coordinating, monitoring and improving the CRM system to support the various customer teams, through inbox management and email support.

* Prioritising complaints and following them through to resolution, collecting any additional information required.

* Acting in line with regulations and policies, ensuring actions are completed within the necessary timeframes.

* Be the first point of contact for customer enquiries, providing a professional and timely service, communicating in a clear and concise manner.

* Collaborating effectively with other internal teams, including senior stakeholders.

* Keeping customers informed with developments.

Requirements:

To be considered for the role of Administrator you must have:

* Previous admin experience, including working to deadlines in a fast paced environment.

* Excellent communication skills, able to collaborate at all levels.

* Experience of managing inboxes alongside query/ complaint management.

* Experience dealing with sensitive and confidential information.

* Strong IT skills; Outlook, Word, Excel, shared drive etc.

* Passes in GCSE Maths and English or equivalent.

* Strong organisation skills and good time management.

So, if you are interested in becoming an Administrator, then apply with your CV today.

Why miss out? Apply now