Job Description

We are looking for an experienced Complaints administrator to join the team of an established housing association in the West Midlands offering a great opportunity, hybrid working and easily accessible public transport links.

Complaints Administrator

Mon- Fri/ 37 hrs

Birmingham

Temporary

£17-19ph paid weekly

As a Complaints Administrator, you will be:

Managing the complaints inbox

Responding to a high volume of tenant enquiries, ensuring complaints are dealt with promptly

Providing updates to tenants on complaints by phone and by letter

Liaising with teams across the business to coordinate information relating to complaints

Updating excel trackers and using other IT systems

To be successful as a Complaints Administrator, you need:

Strong admin skills

To have a good understanding of excel

Ability to develop stakeholder relationships

To be able to communicate well with customers, ensuring good customer service at all times

If this is of interest, please apply directly to this advert or contact Megan on (phone number removed)