Job Description

Job title: Administrator

Location: Portsmouth - P06

Contract length: 16 Weeks - Potential to be extended

Shift Pattern: This role will be on a 16 week rota working days , nights and weekends.

Shifts would include 6:00- 14:00, 9:00-17:00, 11:00-19:00, 14;00-2200 and 22:00- 06:00

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for an Administrator on behalf of a global company in the Tech/Energy industry. This role is on a 7 day shift pattern, including Nights and Weekends on an initial 6 month contract with potential opportunity to be extended.

The successful Administrator will join the Team based at Queen Alexandra Hospital. The Administrator will provide vital Admin support to the manager and wider team. This will include, answering telephone calls, emails, logging and reporting serious incidents in a timely and professional manner.

Responsibilities:

1. To provide Hospitals NHS Trust with a highly efficient, effective and polite service by both telephone and face to face as directed by the Manager.

2. To respond to all emergency calls and alarms such as major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.

3. To ensure accurate information is always available and recorded as required, including reporting and liaising with the appropriate companies for any telephone or alarm faults.

4. Coordinate the booking of official taxis as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.

5. To assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.

6. To participate, assist and reprogram any equipment associated with the telephone service, including bleeps, faxes, mobiles, long range pagers. The keeping of accurate records and amending information on the directory, call logger, ISDX system and providing regular printouts and associated administration duties as required.

7. Daily compilation of the doctors and managers on call duty boards, leave lists, residents list and information book to ensure accurate information is continuously communicated at all levels for the Hospital site.

8. Participate in the training of newly appointed staff by mentoring and shadowing, as directed by telecommunications management to ensure the high profile of the department is maintained.

9. Put procedures into effect in the event of a Major Incident and promote rapid response by all staff concerned in the event.

10. Any other duties within the scope of the post as may be directed by the Customer Liaison Manager.

Previous skills and experience required:

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Telephony experience required

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Typing and Word Processing skills or qualifications.

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Demonstrable evidence of experience working in an Office environment.

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Proven skills in use of word processing packages (Microsoft Office).

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The ability to work using own initiative and without supervision.

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Excellent verbal and written communication skills.

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Ability to work under pressure to deal with cardiac arrests, flat baby alerts, fire alarms, lift breakdowns and Major Incidents.

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Ability to train new operators

Excellent communication skills

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Administration skills

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Excellent customer care skills

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Ability to work as part of a team

PERSONAL QUALITIES:

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An understanding of the political sensitivities of the Trust

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Ability to demonstrate confidentiality and trustworthiness.

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A willingness to be flexible and part of a team.

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Ability to juggle many priorities at one time, whilst remaining calm

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

To apply, please follow the instructions on our application portal. We look forward to receiving your application

If this isn’t the role you’re looking for right now, please visit our contractor portal on the Randstad Enterprise Website where you will find alternative communities to join. Thank you