Job Description

Our local authority client based in South London are urgently seeking an experienced Receptionist.

*£15.54 an hour PAYE*

PURPOSE OF THE JOB

The Service Support Officer & Receptionist is responsible for providing effective and efficient administrative support across the division, providing advice and system support across the Mental Health department. Their main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all visitors and callers dealing appropriately with their query.

The Service Support Officer & Receptionist must have the ability to deal with Adults who may be facing difficulties and can sometimes present challenging behaviour, and should be able to deal with this in a sensitive and professional manner adhering to health and safety and strict confidentiality procedures.

They will undertake a variety of administrative activities to ensure that service targets are met and continuous improvement is achieved, enabling frontline staff to concentrate on delivering the core business function.

PRINCIPAL ACCOUNTABILITIES

1. Carry out administrative functions (as determined by the nature of the service), taking into account Departmental policies and procedures and requirements of Government Departments.

2. Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates.

3. Provide information and guidance on processes and procedures to Practitioners and Managers

4. Update information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.

5. To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.

Knowledge, including educational qualifications:

1. Excellent working knowledge of Microsoft Office at a level to compile reports, correspondences, presentations, maintaining spreadsheets, meeting arrangements

2. Knowledge of the nature and operation of adult services and the mental health department

3. An understanding of the principles of a quality customer care service

4. A general understanding of the principles and applications of diversity in the workplace

5. Awareness of health and safety issues within an office environment

6. Understanding and appreciating the importance of and need for confidentiality

Experience:

1. Extensive administrative experience, including data input and retrieval

2. Experience of compiling and maintaining records and administrative systems

3. Experience of dealing with customers / members of the public in a professional manner

4. Experience of composing written materials; including original correspondence, appropriate use of email, simple reports and administration of meetings, including note/minute taking

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful