Job Description

PRS are seeking to recruit for a Helpdesk Administrator based in Grimsby.  This is a contract role that runs to February 2025, Paying £12.00 per hour, based on working Monday to Friday 8.30am to 4.30pm.

Job Specification:

Respond to requests for assistance in person, via phone, electronically

To prioritise and escalate calls based on knowledge of the business impact of the reported problems

Advise users on appropriate action taken

Follow standard service desk procedures

Log all help desk interactions using help desk software

Redirect problems to appropriate resource

Ensure all customers (both internal and external) are dealt with in a courteous manner and without prejudice

Ensure effective communication at all levels and make referrals to other specialist providers where this is in the best interests of the customer

Take responsibility for the timely raising and processing of requisitions and work orders for the client contract

Advise requisitioners of correct processes and procedures and offer assistance and expertise as required

Knowledge of basic finance and accounting processes and payment handling skills

Knowledge of building maintenance processes would be an advantage

A good working knowledge of office IT systems including databases and Microsoft Word Excel Outlook and Teams

A good knowledge of Local Government Services (Desirable)

To be familiar with the principles of customer care and Service Level Agreements

Knowledge of relevant call tracking applications

Knowledge of performance management principles

Related experience and training

Experience dealing with public customers with the ability to build and maintain effective relationships

Ability to plan, prioritise and organise work to meet deadlines

Flexible to meet the needs of the service

Adaptable to change and new ways of working

Desirable:

• An AAT, finance or similar qualification or a willingness to complete the qualification would be advantageous

What to Do:-

If you are interested then please submit your details now. 

Please note if you have not heard from us within 5 days, then your application has not been successful. 

PRS is an equal opportunities employer