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MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.
Key Responsibilities:
Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
Update and maintain the correspondence register and chase up any outstanding responses.
Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
Support a more experienced officer on reception duties in order to gain knowledge and experience.
Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
Undertake project work specific to your areas of responsibility as and when required.
To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.
Skills & Knowledge:
Knowledge and understanding of the role of a Local Neighbourhood Housing Office
Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
Well developed IT skills (including Work, Excel and Ideally Orchard)
Ability to manage a number of complex tasks simultaneously
Ability to follow and record complex procedures and processes accurately
Pro Contract Jobs
Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
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