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Engage is a technology-driven field services provider, part of Marston Holdings Limited. Engage has an exciting opportunity for a Customer Contact Agent to join their team on a 9 month fixed term contract.
As a Customer Contact Agent, you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry.
Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
Person specification
Experience of handling and resolving difficult situations
Capable of handling high volume calls efficiently and professionally
Ability to successfully meet client SLA's
Good understanding and use of Microsoft Office Applications
Excellent phone manner
Strong time management and organisational skills
Utilities knowledge would be advantageous
What's in it for you?
Salary of £22,308 pro rata with uncapped commission
Contract: 9 Months fixed term maternity cover
Hours: 9am - 5pm
Contract: Full time, 37.5 hours per week, Monday - Friday
Free onsite parking
Enhanced Maternity and Paternity Package NB subject to eligibility criteria
25 days annual leave plus bank holidays
Health Cash Plan
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeingIf this sounds like the job for you, please apply....
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees
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Langston Road,
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Phone No: 0203 371 1252
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