Job Description

Operations Manager (Homelessness Prevention and Assessment)

Lewisham

Job Role

To ensure the delivery of a high quality customer focused housing options, prevention, assessment and review service.

To provide operational leadership for the Council with respect to homelessness prevention, private sector housing, Homes for Ukraine, rough sleeping, and the delivery of housing options services.

To play a lead role in promoting a housing options approach to service delivery and to contribute to the development and procurement of a range of effective solutions to meet housing need for all customers.

Key Responsibilities

To be responsible for the effective delivery and reporting of the Homelessness Prevention and Assessment complaints service, working with the corporate complaints team, to ensure both time and quality targets are met and lessons are learnt from customer feedback.

To be responsible for the delivery of both simple and complex projects that address both business risks and priorities, reporting back to the monthly Housing Needs Management meeting.

To ensure that a clear performance and management framework is in place for all the staff and services and to evaluate and report accurately on performance against all targets.

To lead and strengthen internal and external partnerships and develop new initiatives, services and policies and develop best practice.

To lead in the delivery and development of an integrated, customer focused service that meets the customers needs across the Homelessness Prevention and Assessment service, contributing to the year on year improvements in customer satisfaction across the business.

Actively contribute to the overall management of the housing needs business and build effective team working and a performance culture.

To manage all human and financial resources effectively, tackling poor performance swiftly and effectively

To deputize for the Homelessness Prevention and Assessment Service manager