Job Description

SERVICE OPERATIONS MANAGER

Location: Goole

Salary: £(phone number removed)/annum (negotiable - depends on experience)

About Company

Our client is a leading railway infrastructure company dedicated to delivering excellence in rail services and operations. We are seeking a highly motivated and experienced Service Operations Manager to oversee our facility, manage a team of warehouse supervisors and operatives, and ensure the consistent achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This leadership role comes with a strong focus on operational safety and people-related matters within a bustling warehouse environment.

Key Responsibilities

Team Leadership:

• Deliver production plans in line with operating parameters and costs whilst leading the site based team in support of the design and fitout of a new purpose built warehouse facility.

• Ensure effective management and communication of any operational or procedural changes within the facility / operation whilst ensuring all employees focused to deliver against agreed plans and measures with respect to inventory management and logistics.

• Promote all change initiatives or improvements in a timely manner to support optimum benefit to organisation and people within the warehouse operation.

Health and Safety Management:

• Take ownership of the health and safety agenda, 4 steps, to promote safe working practic-es.

Attend and contribute to depot groups and wider company meetings, for example, the Health and Safety Committee, etc.

• Advise on the people and system implications, issues and responses to further the de-partments strategies and objectives.

• Ensure strong and visible leadership in all aspects of Health and Safety management

Stakeholder Management:

• Initial point of contact for customers at site level for operational communication

Inventory Control:

• Ensure new warehouse operatives are suitably trained and certified competent within area of responsibility.

• Ensure inventories in area of responsibility are accurate and systems reflect the actual po-sition, irregularities having defined action plans to rectify.

• Ensure stock movements/transactions are recorded accurately in a timely manner.

• Support organising and participate in stock takes at regular intervals.

Continuous Improvement:

• Maximizing the deployment of people, processes, materials and equipment, and ensure mitigations are in place in event of disruptions.

Continually improve efficiencies and identify operational improvements

• Develop the team to encourage and achieve continuous improvement methodologies in order to improve the profitability, service and efficiency of the site

• Ensure systems and procedures are Fit for Purpose in order to deliver high performance

Experience & Qualifications

• Proven warehousing management experience in a similar role is essential

• Strong people management skills – Previous experience of managing teams and ability to priorities.

• Financial / Budgetary awareness.

• Management and use of MHE.

• Management / Warehouse / People Management qualification would be advantageous.

• Strong industry continuous improvement skills and knowledge.

• Possess a dynamic leadership attitude, supporting teams as needed and work together to add value and manage challenges.

• Excellent communication skills and ability to engage, motivate and coach.

• HSE qualification (such as IOSH / NEBOSH) – advantageous

• Experience with SAP (Or similar WMS systems) – advantageous

• Experience in working in a cross-cultural environment – advantageous

How to Apply

If you are a dynamic leader with a demonstrated history of achieving operational excellence while prioritizing safety and customer satisfaction in a warehouse or rail logistics setting, we invite you to apply for this exceptional opportunity.

This is an excellent opportunity to join a market leader so if youre interested in being considered please apply for the role or contact Tomasz at Morson Talent by send an email to

LMIND