Job Description

Proactive Global currently is looking for an Experienced Customer Service Assistant to join a manufacyuring organization based in Edgware.

Contract: Maternity Cover

Salary: up to £26k

Start: ASAP

Customer Service Role

Position within the organisation:

This role sits within the sales function based within office in London, and it reports directly to the Customer Service Manager.

Key purpose:

The Customer Service Assistant is responsible for ensuring the smooth running of global customer orders and enquiries. Liaising with the internal and external technical sales team to deliver outstanding customer service. Key to the role is to act as the interface between industry and the customer by being the company's first point of contact in assisting the clients with products and services.

Key priorities:

Ensure high levels of customer satisfaction through excellent sales service.

Process orders and contacting customers to clarify any queries on orders and services.

Liaise with Internal and external sales, manufacturing and quality teams.

Maintain a professional manner at all times.

Key responsibilities:

Act as a first point of contact for customers to ensure the smooth processing of orders.

Ensure all order specifications are input correctly on the system.

Assist the customers by advising and resolving order queries.

Communicate with engineering and production team to clarify customer order inquiries and ensure on time dispatch of products.

Ensure that customer queries are dealt in a prompt and professional manner.

Support the customer service team and wider sales teams to achieve the company's goals and objectives.

Perform administrative duties such as keeping document records in an accurate and clear manner to make them available to management for evaluation.

Work under the guidance of the Head of the Commercial Office to help reach the company's targets.

Ensure compliance to GDPR regulations relevant to role

Other duties or responsibilities assigned.

Qualification requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred: MS Office

Essential (min qualification) : Bachelor Degree

Previous customer service experience (1-2 years)

Experience using applications such as Salesforce

Language skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job descriptions are reviewed as a minimum on an annual basis through the process of an Employee Annual Review.

If you wish to be considered for the role please apply online or send your CV to Joanna on (url removed)

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy