Job Description

Are you a Tenant Liaison Officer looking for a new challenge?

We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.

My client are a well established Social Housing Contractor, who have an excellent reputation. They are currently recruiting for a Tenant Liaison Officer to join them on a fixed term contract.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

Pre entry visits and company inductions

Collect tenancy agreement/approval forms

Visiting tenants in their homes and to advise them on when and what work is being carried out

Act as the main point of contact and deal with any problems/queries that tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried out

Monitor customer complaints and resolve any potential issues

Monitor customer satisfaction

The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.

You must also have a full driving licence and ideally hold a current CSCS Card.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)