Job Description

Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact centre / helpdesk or office-based customer service environment then this could be the role for you.

Duties

Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry. 

Following up complex customer enquiries to ensure they are resolved

Carrying out administration tasks required that relate to resolving customer contact.

Capturing and updating relevant customer information on systems as required.

Referring to previous calls and logs when handling customer enquiries and/or complaints

Skills and Knowledge

Previous call centre experience or similar front line service experience.

Evidence of customer service soft skills including empathy and taking ownership.

Ability to handle complaints and customer issues

Ability to adhere to scheduled timescales/rota.

Details

£14.44 per hour

Monday to Friday 8.30am – 5.00pm

3-month contract