Job Description

Our client, an innovative company in their field is currently looking for a Quality Complaints Handler to join their team.

As a Quality Complaints Handler, you will be at the forefront of ensuring that products meet the highest standards by managing and resolving customer concerns with care and precision.

Key Responsibilities

Handling customer complaints regarding portfolio of products in a timely and efficient manner

Investigating, resolving, and documenting complaints in line with regulatory and company standards

Collaborating with internal teams such as Quality, Regulatory, and Engineering to identify root causes and implement corrective action

Ensuring compliance with medical device regulations and quality management systems

Requirements

Previous experience in complaints handling/investigations experience in the medical devices or healthcare sector is a plus

Strong attention to detail and excellent communication skills

Knowledge of regulatory standards ISO 13485 and CAPAs

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role