Job Description

Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

An exciting opportunity has arisen for a Regional Customer Service Supervisor  to join our team in Market Drayton on a 12-month FTC.

Supporting the Customer Service Managers in driving high performance, developing and supervising team members to reach their maximum potential and utilising available resources to provide an excellent Customer Service experience to Clients and Customers alike.  Working in a fast-paced environment providing a continuous professional and dedicated facility for all Client and Customer needs.

Working hours: Monday - Friday, 09:00 – 17:00

Key Duties of Regional Customer Service Supervisor:

Provide excellent leadership and direction to the Customer Service Department

Continuously conduct quantitative and qualitative analysis of tasks within the department to gather insights and make recommendation for improvements

Plan and maintain departmental budget, by controlling resource and utilising shift patterns to achieve set targets

Develop and maintain strong internal and external relationships, encouraging team members to do the same

Responsible for planning, organising and directing the completion of projects.

Monitoring progress and escalating any risks to senior management teams

Support IT changes that are requested by both internal and external stakeholders

Ensure the department operates in accordance with the companies policies and procedures

Comply with responsibilities laid down in the Groups Health and Safety Policy in order to ensure a safe environment within the department

Work alongside L&D to enable our employees to be able to deliver their objectives to an exceptional standard but to also increase awareness of their role and importance in the wider supply chain

Ensure central attendance at key customer reviews and support with the production of bespoke and accurate KPI packs

On boarding of all new business into the CLL network via structured Project Management

Influence and motivate the team, providing a positive attitude, leading by example

Identify opportunities for succession planning for individuals within the Customer Service Team

Supporting the responsibilities in the absence of a departmental manager

Maintain timekeeping and personnel records, ensuring the Supervisors work to having adequate cover that exists across all shifts

Attend client reviews, supporting the dedicated supervisor to ensure they are confident in their area

Support the process of recruitment, mentor and develop team members through personal development plans, creates an environment where they can excel through encouragement and empowerment. Identify talent for future roles and succession planning

Supporting the Customer Service Managers with Insurance Claim Investigations 

Qualifications

Previous experience of leading and motivating a team to achieve best performance in order to meet the companies needs

Helps identify and promote continuous improvement 

Comprehensive understanding of the end to end internal and external system flows

Project management skills

Exceptional communication skills, capable of tailoring messages for different audiences, bringing out complex concepts in a simple, unambiguous, understandable, and convincing manner

Ability to think creatively and have the ability to multi task and operate effectively under pressure

Negotiating skills with an ability to influence and steer. A strong team player and team builder

Meeting budget expectations

Possess strong problem solving and decision making skills

Approachable, reliable and possess leadership skills

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement

Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer

Life Assurance -  2 x your annual salary

Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year

Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses

Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.

Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam