Job Description

Telephony/Voice Engineer - SaaS

One of our leading clients is looking to recruit a Telephony/Voice Engineer with experience in SaaS based telephony systems. As part of the team you will be supporting the go-live of Ring Central telephony and Contact Centre.

Location - Hybrid / Stratford upon Avon

Duration - 12 months

Day Rate - £425- £475 per day - Inside IR35

Experience:

Extensive SaaS based telephony knowledge with an understanding of supporting, troubleshooting, and resolving issues within a cloud-based telephony platform (essential)

Experience with RingCentral MVP and NICE CXone (highly desirable)

Familiarity with service management processes and an understanding of SLAs (highly desirable)

Experience using ServiceNow (desirable)

Excellent communication and stakeholder management skillsModis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website