Job Description

Trainee Contact Centre Advisor (Apprenticeship)

Location: Croydon office location with Hybrid working

Salary: £22,250 per annum

Contract Type: Temporary

Position type: Full Time

We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.

We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.

We are looking for a Contact Centre Trainee to join our award-winning Member Services team, working specifically within the contact centre taking part in a Customer Service Practitioner Level 2 apprenticeship programme.

Within this position you will be given the opportunity to develop your customer services skills in order to provide an excellent customer experience to our members, treating them fairly, courteously, empathetically, efficiently, consistently and in accordance with all PPF policies and standards.

The apprenticeship programme consists of a day release to attend college where you will learn about delivering a high-quality service to customers which will be delivered from the workplace or digitally. Additionally, you will be given complete training within the PPF and will be working within our contact centre to support our members.

Our ideal applicants will be looking to commence and commit to an apprenticeship programme for 18 months within a Customer Service based role where you will be working within a telephone-based environment, hold Maths and English GCSE (or equivalent) with Grade 4 (C) or above, be able to communicate effectively and have good IT skills with the use of the Microsoft suite of applications.

Please Note: We are looking for the successful candidate to start this role on 6 January 2025.

Sound like you? Apply now.

In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.

We’ll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.

We’re happy to talk about flexible working

No agencies please