Job Description

Repairs Customer Services Advisor

Newham - Office Based

Job Role

To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.

To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.

To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.

To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.

To support the Council's vision and resilience agenda by providing a wide range of best in class front line services within customer services.

The provision of an efficient and effective front line service based on customer and service needs across a number of council related service areas.

To support the ethos of 'right first time' within customer services.

To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during operational hours