Job Description

Job Title:

Technical Support Officer

Hours:

22.5 hours a week

Salary:

£27,500 (pro-rata)

Contract:

Fixed Term Contract (12 months)

Closing Date:

Monday 4th November (by end of day, 11:59pm)

Location:

Onsite working: The National Holocaust Centre and Museum,

Acre Edge Road, Laxton, Newark, Nottinghamshire, NG22 0PA

Main responsibilities:

* To provide first line helpdesk support to staff for hardware, software, audio-visual, photocopiers and telephone equipment.

* To assist with the purchase, setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment.

* To install and configure software applications.

* To support the Centre’s development of digital exhibits and learning media.

* To provide advice and information on technical questions and queries, including security, data backups, disaster recovery and virus control.

* To help produce and maintain I.T statistics, reports, checklists, IT and user procedures documentation and other documentation as necessary.

* To provide consultancy in technical areas as required.

* To assist with the upkeep of the Centre’s I.T. inventory and IT asset register

* To help maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained.

* To maintain satisfactory standards of safety and security in relation to computer rooms and equipment.

* To set up, maintain and organise repairs for various computing, audio visual and telephone equipment.

* To be aware of and abide by the Centre’s Health and Safety, Data Protection and other procedures and associated polices.

* To proactively implement the Centre’s policies and procedures.

* To undertake any other relevant duties as may reasonably be requested by the Senior Management Team.

* To maintain Cyber Essentials accreditation for NHCM.

* Support the Facilities and Operations Manager with the setup, maintenance, and staff induction of shared information drives via SharePoint.

* To learn how to use our onsite livestreaming equipment and provide support for the setting up, broadcasting, and recording of future livestreams.

* Potential for occasional Sunday or evening working for special events e.g. where we would wish to livestream a special event.

* To learn how to use our CRM system and support users wherever possible.

* Other related responsibilities that may occur.

* please visit our website to see full Job description and to apply

How to apply:

Please send a summary of experience and covering letter with contact details to the national holocaust centre by end of day Monday 4th November.

If you have any questions about the role please contact us by emailing

For a full job description please visit our website