Job Description

Morson Talent are dleighted to be working with UK Power Networks who are looking to bring on a Business Support Assistant to join their Customer Support Team in Crawley. The role of the Business Support Assistant  will be to work as part of the Wayleave Payment System (WPS) Project within Property & Consents (P&C). The Business Support Assistant will be there to transfer payment accounts, extract key consent information from documents and tie to existing Engineering, Geographical, Customer and Payment records. When necessary, it will be a requirement of this role to deal with customer enquiries and provide support to P&C Managers and Surveyors.

This role is for an initial 12 month contract.

Principal Accountabilities:

Provide the administrative/technical support to UK Power Network’s WPS Project;

Be proficient in the interpretation of consent documentation and be accurate in the input of new consent records into a Property/Payment Management Systems as well as Document Management System;

Be proficient and accurate in extracting and combining Engineering, Geographical, Customer, Payment and Consent records from a number of differing electronic sources;

Be competent and accurate in following a GIS based process that would enable a Land Registry Overlay to be incorporated onto UK Power Networks existing mapping system; 

Provide internal and external customers with copy documents or consent data, where appropriate, within agreed service level targets.

Provide administrative and technical support to P&C Managers and Surveyors;

Be professional and courteous when dealing with internal and external customers on all communication medias and manage customer enquiries efficiently and to target.

Active participation in Individual Performance Review sessions with your Line Manager.

Attendance at team days and monthly Face2Face briefings.

Active participation in the Team Safety, Health and Environment Action Plan.

Knowledge, Skills, Qualifications and Experience:

Be a confident and effective communicator with excellent customer service skills

Be proficient in PC literacy and have the ability to learn and use a variety of systems, including Microsoft Office and SAP;

Have an awareness of the legal aspects associated with consent and the electricity industry;

To be able to build and develop relationships with key stakeholders for your role;

You will be a self-motivating team worker with the ability to work in a pressured environment as part of a highly focused team with the drive and ability to work co-operatively with others to achieve shared goals

You will also possess the ability to work on your own initiative, problem solve and have a flexible attitude to work