Job Description

Our client is a non-profit organisation working with people to support their mental health and wellbeing.  Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders. They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.  Our values are Kindness, Integrity and Commitment.

They are currently seeking a passionate and experienced Interim Service Manager. 

Salary: £33,000 - £37,000 dependent on experience 

Hours: 35 hours 

Duration: 12 month FTC

Company Benefits:  26 days annual leave pro rata (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more….

Location – Hybrid – Home / Woking and some travel across Surrey (Mileage will be paid)

Our client is making a positive impact in the community by providing essential mental health support to those in need.  The Service Manager is a critical role, ensuring the smooth operation and management of their services during this interim period.  You may be managing existing services and involved in the setting up of new services. 

It is important that you are able to drive continuous improvement, building strong relationships with delivery partners, providing high quality services, on budget and inline with the service specifications.  Building a culture where staff are valued and listened to is key and working hands on to develop and manage your teams.

Key Responsibilities:

People Management:

Lead, mentor and support a dedicated team of service staff

Foster a positive and collaborative work environment

Conduct regular performance reviews and provide constructive feedback

Ensure staff adherence to organizational policies and procedures Data Reporting:

Oversee the collection, analysis, and reporting of service data

Ensure accurate and timely data entry and reporting

Utilize data to inform service improvements and decision-making

Prepare detailed reports for senior management and stakeholders Management of Service Contract:

Monitor and manage the service contract to ensure compliance with terms and conditions

Liaise with external partners and stakeholders to maintain strong working relationships

Ensure services are delivered within budget and to a high standard

Identify and address any issues or risks related to the service contract  

This post is subject to a DBS check.  Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role

Our ideal applicant will have/be:  

Ideally you will have experience in mental health services, ideally support those in crisis but will also consider experience within health and social care

Experience leading and managing a team with diverse skill sets

Experience of managing risk, incidents and/or safeguarding

Strong leadership and people management skills

In-depth understanding of service contract management

Exceptional communication and interpersonal skills

Ability to work collaboratively within a multidisciplinary team

Ability to travel and work flexibly eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “apply now” button below.  Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed)