Job Description

Resident Participation Officer

Slough

As a Resident Involvement Officer, you will have a key role in supporting the delivery of our new resident involvement strategy. You will be a key player in the team responsible for ensuring that there are a range of opportunities for residents to influence housing services design, policies and strategy that impacts them.

MAIN PURPOSE OF JOB:

To be a member of a team supporting the delivery of the Council's Housing Resident Involvement strategy, to strengthen the tenant's voice and influence and meet the requirements of the the Consumer Standards;

Provide best practice advice and support housing staff to embed involvement and engagement within the housing service operations.

Support the Resident Board to develop their potential as a key contributor to developing excellent housing services and contribute to the wider Council's engagement policies.

Support any resident scrutiny panels or task and finish groups.

Develop, strengthen and maximise the influence of the tenant's co-regulation function.Contribute to the development of policies, procedures and publications.

Promote continuous improvement including information that produces research and recommendations for service plans and strategies, inclusive of lessons learned and stakeholder feedback.

MAIN ACCOUNTABILITIES:

Be the first point of contact for involvement enquiries from both existing and perspective involved residents as well as Housing staff.

To support the implementation of the Resident Involvement strategy through delivery of the action plan.

Actively promote resident involvement opportunities and recruit residents to get involved.

Empower and support residents to be involved in co-production, scrutiny projects and influence improvement in service delivery;

To support the design and delivery of meaningful engagement with residents based on key foundation of transparency, influence and accountability.

Support the development, implementation and monitoring of the impact of resident involvement and Performance Management Framework to support the delivery of continuous improvement and Value for Money.