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We're looking for a dedicated Client Delivery Support team member to join our client based in Dartford on a 13 month FTC. The role requires a strong attention to detail and excellent organisational skills to ensure efficient and effective support for their clients.
Client Details
This is an opportunity to join a well-established global company. With an impressive workforce of over 10,000 employees, the company has an impressive track record of delivering high-quality services and solutions to clients across the world.
Description
* Be responsible for client specific operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.
* Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
* Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.
* Manage the relationship with the client throughout the business cycle.
* Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
* Liaise with other members of the company to resolve any client queries quickly and efficiently.
* Support with training other team members to enhance their performance and productivity.
* Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
Profile
A successful Client Delivery Support should have:
Previous administrative experience
Able to start immediately and commit to a 13 month contract
Excellent organisational and administrative skills.
Strong communication skills, both written and verbal.
Proficiency in Microsoft Excel
A proactive and detail-oriented approach.Job Offer
An attractive salary package of approximately £21,600 - £24,000 per annum.
Opportunity to work in a supportive and professional environment.
Hybrid working
13 month FTC with an immediate start
Generous holiday leave
Pro Contract Jobs
Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252
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