Job Description

The role: Resident Participation Officer

Location: Slough - Hybride

Role Type: Contract/Full time

Rate: £23 P/H

The role:

As a Resident Involvement Officer, you will have a key role in supporting the delivery of our new resident involvement strategy. You will be a key player in the team responsible for ensuring that there are a range of opportunities for residents to influence housing services design, policies and strategy that impacts them.

To improve our services as a landlord, you will assist the Resident Involvement Manager to ensure that we coordinate the planning and delivery of our involvement programme, engaging with a range of groups and residents to get their feedback in line with the Housing Regulations. You will support and work closely with our Resident Board and the independent chair of the board. You will work proactively and collaboratively with colleagues in Housing services and across the council to drive forward a positive resident engagement culture.

The Candidate:

Experience of working with elected members, community groups and partners, demonstrating robust understanding of managing relationships and behaviour

Experience of, and competency in using a range of Microsoft Office software, including Word, Excel, Outlook and a good ability to learn new business software products

Knowledge of the Social Housing (Regulation) Act 2023 and the Consumer Standards including the Tenant Satisfaction Measure (TSM)

For more information please call Sam at Novax Recruitment on (phone number removed)