Job Description

Clinical Admin Co-ordinator

Central London with hybrid and flexible working options according to business needs

About Us

At Tavistock Relationships, we believe that strong relationships improve our lives, our families, and our mental health. Since 1948, we have been transforming lives as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.

By training couple therapists and providing clinical services to couples and parents online and at our London site, we provide a range of affordable services to help people with relationship difficulties, sexual problems, and parenting challenges.

We are now looking for a Clinical Admin Co-ordinator to join us on a full-time basis, working 37.5 hours per week for a six month fixed term contract with options to extend.

The Benefits

- Salary of £26,000 per annum (pro rata)

- 25 days’ holiday plus 3 company closure days (28 days) and Bank Holidays (increasing to 30 days + Bank Holidays with long service) pro rata

- Pension scheme

- Interest-free season ticket loans

- Cycle-to-work scheme (up to £1,000 deducted from pre-tax salary)

- Contribution towards eye tests and corrective appliances

- Access to our Employee Assistance Programme

- Learning and Development opportunities

This is an exciting opportunity for a highly organised and empathetic individual with experience in a customer facing role and excellent admin skills to join our impactful organisation.

You’ll have the chance to develop your administrative and customer service skills while supporting therapists and clients in accessing crucial mental health services, directly contributing to the wellbeing of families and relationships.

So, if you want to become part of a collaborative and supportive environment that values professional growth and excellence, then apply today!

The Role

As a Clinical Admin Co-ordinator, you will be responsible for providing outstanding customer service support to our clients, therapists and trainees.

Ensuring the smooth delivery of clinical services through effective communication and record management, you will liaise between therapists and clients to co-ordinate appointments, manage enquiries and maintain accurate and confidential records.

You will also support the clinical management team by monitoring performance against organisational targets, raising any clinical concerns with the appropriate managers and managing the allocation of consultation rooms and virtual resources.

Additionally, you will:

- Assist therapists with the use of digital platforms

- Ensure accurate information on therapist availability is maintained in the CRM system

- Provide reception cover when necessary

- Manage client payments, issue invoices and support debt management

- Maintain an aligned social media profile

About You

To be considered as a Clinical Admin Co-ordinator, you will need:

- Experience of working in a customer facing role

- Excellent administrative and organisational skills

Other organisations may call this role Clinical Services Administrator, Clinical Support Administrator, Secretary, Receptionist, Administrator, Office Administrator, Healthcare Administrator, Admin Assistant, Office Co-ordinator, Admin Clerk, or Office Clerk.

Webrecruit and Tavistock Relationships are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a new and engaging role as a Clinical Admin Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency