Job Description

Income Officer
3 Month Temporary Contract
16.52p/h
Yorkshire

Our client are a housing association in the West Yorkshire area and are looking for 3 Income Officers to join their team on a temporary basis.

• Manage the full recovery process for current tenants, including rent arrears, lease arrears, service charges, court fees, and other outstanding debts such as recharges.
• Oversee the recovery of debts from former tenants and miscellaneous accounts until referral to external collection agents.
• Contribute to the development of customer accounts to promote financial inclusion.
• Take responsibility for all stages of debt recovery from both current and former tenants, including garage sites and non-Housing Revenue Accounts. Respond to inquiries regarding tenant accounts, addressing both debts and credit balances, while maintaining accurate records and correspondence.

Requirements

• A solid understanding of housing and estate management practices, including arrears, lettings, tenant exchanges, repairs, and rent management. A background in housing or a housing-related qualification, such as an NVQ or HNC, is desirable.
• A good knowledge of tenant benefits, with the ability to provide relevant advice on available benefits
• Driving License - Desirable

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.