Job Description

Benefits Officer

Walsall

£19 per hour(umbrella)

Full Time Contract (5 Months)

Novax Recruitment is actively seeking a Benefits Officer in Walsall. This is a contract with a scope for extension working full time hours.

The job:

Assessment, payment and recovery of housing and council tax benefit

Dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods

To liaise with other sections, services or external agencies / organisations, e.g. Citizens Advice Bureau, DWP, Rent Officer, etc

To receive and process more complex cases or circumstances e.g. sole and main residence, houses in multiple occupation, exemptions, interest calculations, backdate requests, self-employed, students, supporting people, etc

To identify and assist in determining the appropriate course of action to collect and recover unpaid local taxes and benefit overpaymentsThe candidate:

Experience working in a revenues / benefits capacity is essential

An Institute of Revenues, Rating and Valuation Technician qualification is desirable but not essential.

Ability to co-ordinate, plan, prioritise own workload and consistently meet set targets within tight deadlines.Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)