Job Description

My client is currently recruiting for a  Housing Repairs Coordinator, where you will be responsible for managing the day-to-day repairs process, ensuring that customer repair requests are handled efficiently and completed to a high standard. You'll be a vital part of the team, acting as a point of contact for customers, stakeholders, operatives, and contractors, ensuring smooth communication and swift resolution of issues.

The work arrangement is hybrid, but it will be up to the manager to advise when team members are able to work from home. This is necessary to ensure that all staff are fully trained and that business needs are met.

The hours of work are based on a rota set by line managers, as business requirements need to be covered between 8:00 AM and 6:00 PM. Some training will be conducted remotely via Teams, so candidates who require minimal training are preferred.

The Role

·Receive and respond to customer and stakeholder enquiries, delivering excellent customer service in line with council policies and procedures.

·Accurately raise repair requests and prioritize them based on urgency, ensuring all requests are planned, allocated, and scheduled effectively for completion "right first time."

·Proactively monitor the progress of repairs throughout the day, communicating with operatives, surveyors, and customers to ensure jobs are completed on time.

·Ensure operatives complete repairs to a satisfactory standard using their mobile devices. Report any issues to trade managers and supervisors for feedback and resolution.

·Provide clear and accurate advice to customers, contractors, and colleagues regarding repair enquiries, ensuring all parties have the information they need.

·Make outbound contact with customers and stakeholders to gather information and arrange appointments, following up on enquiries as needed.

·Work closely with contractors to ensure repair jobs are assigned and completed efficiently while maintaining open communication with all relevant stakeholders.

·Assist in the administration and business support work, taking ownership of processes and contributing to ongoing projects to ensure smooth daily operations.

The Ideal Candidate

·Strong organizational and time-management skills with an ability to prioritize tasks.

·Excellent communication skills, both verbal and written.

·A commitment to providing outstanding customer service.

·Experience in scheduling, coordinating, and managing repairs or similar operational tasks.

·Ability to work collaboratively with a range of internal and external stakeholders.

·Proficiency in using technology, including mobile devices and relevant software systems.

·A proactive problem-solver who can manage multiple tasks in a fast-paced environment.

***Candidates must have the right to work in the UK to be considered for this role***

What you need to do now: 

If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW 

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

FOOTNOTE:

If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Zubair at Carrington West on (phone number removed) for more information.

By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us