Job Description

Design Researcher** (Contract)

Duration: 6 Months (Possibility for extension)

Location: Manchester/Bristol/Newport/Leeds/Cardiff (2 days per week on site)

Rate: A highly competitive Umbrella Day rate or salary is available for suitable candidates

Role Description

We are currently seeking a highly skilled and experienced Design Researcher to join our client's team in the banking industry. Our client is a large, innovative organisation with a team of over 40 researchers who play a pivotal role in shaping the development of their products and services.

In this role, you will have the opportunity to work with a diverse and talented team, each with their own unique strengths and passions. Whether you specialise in accessibility, quantitative research, or user experience (UX), we value your expertise. You will be encouraged to test and experiment with new research methodologies, fostering a culture of collaboration and learning from your peers.

As a key member of their multi-disciplinary design, product, and engineering team, you will be responsible for developing and leading the research strategy for a crucial area of our client's business. You will also have the support and guidance of our wider Design Research and Analytics community.

Your main responsibilities will include managing the research plan and roadmap for your assigned service or product area. You will deliver impactful research that solves customer problems, identifies new opportunities, and guides the creation of innovative solutions. Your role will involve conducting a variety of research activities across the product development lifecycle, including generative and evaluative research.

To succeed in this role, you must possess the following core skills:

Experience working closely with design and product teams to identify and prioritise research questions

Ability to create research roadmaps and plans to keep the team on track and align with strategic objectives

Proficiency in qualitative research techniques such as usability testing, concept testing, and depth interviews

Strong ability to synthesise research insights in a meaningful and actionable manner, generating a shared understanding of user needs and opportunities

Excellent communication and influencing skills, with the ability to effectively engage with stakeholders throughout the organisation

Experience in combining qualitative and quantitative research methods

Ethnographic research experience, including contextual inquiry and diary studies

Ability to triangulate research and data from various sources to create compelling customer stories

Familiarity with accessibility research and/or working with vulnerable customers

Willingness to share your expertise and learn from others

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment