Job Description

Carbon60 is recruiting for a Contact Centre Agent for a well known UK based pensions company.

Location: Ipswich

Rate: £13.30 per hour

Duration: 3-months initially

This role will be fully on site.

See full role responsibilities below:

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

* Forward on escalated calls in the correct manner

* Maintain and develop knowledge of pension schemes

People

* Provide support to the administration team

* Support team members during busy periods

* Work as part of an effective team

Clients

* Answer the phones and respond to members queries to set service standards

* Provide an efficient, professional service to meet all client/member's needs.

Communicate with members via email

* Make outbound calls when required

Financial

* Hit individual (KPI of 50 calls per day) and team targets

* Ensure timely completion of time sheets

Minimum Criteria & Skills (including education & licenses)

Essential

* Pass at C or above for Maths and English Language at GCSE or equivalent

* Able to work to a high level of accuracy

* Able to work well under pressure and meet targets

* Interpersonal skills to include good written and verbal communication

* Computer literate

* Excellent customer service skills and a positive, customer focused attitude

Advantageous

* Experience in either DB or DC pensions administration would be an advantage

* Experience working within a contact centre would be an advantage

IF THIS ROLE SOUNDS RIGHT FOR YOU APPLY NOW!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy