Job Description

Menzies Distribution Ltd have an opportunity for IT Service Desk Admin Analyst to join our team that provide a 24/7 service desk operation which covers our whole business.  Joining our friendly team, you will work closely with the Service Desk Manager who will support you in handling queries in the form of tickets via our Service Now system and carrying out 1st & 2nd line fixes. You will play an instrumental part in helping deliver a great service to the company.  No two days will be the same!

THE DETAILS

£22K Per Annum

6 Month Fixed Contract 

Monday to Friday day shift

Based in Edinburgh, EH12 9DQ

36.25 Hours Per Week / 8 hours per day covering between 07:00 - 19:00

WHAT YOU WILL DO

Responding to and processing all incoming emails into the Service Desk central mailbox

Ensuring all tickets are logged and tracked in the service management platform, service now.

1st line support and first-time fix for common incidents/requests

Fulfilling order requests and raising Purchase Orders

Ability to work within a team environment

Participation in ad hoc project work

Participation in team meetings

WHAT YOU NEED

Ability to work remotely

Excellent telephone manner

Ability to problem solve

Excellent customer service skills

Excellent written and verbal communication skills

Can work under pressure

Ability to work independently

INCLUSION

At Menzies Distribution Limited, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles